National Residential Reviews 

331
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Recently bought a tenanted property through National Residential. The viewing process was easy, communication by text was also easy. Tom helped negotiate on the property and have a deal agreed pre auc... See more

Rated 1 out of 5 stars

Very challenging from day 1. 1. Win Auction with final bid price - they force you to offer higher amount or you lose 2. Frequently call & contact you until pay them deposit of £2500 or 1% o... See more

Company replied

Rated 5 out of 5 stars

David and his team are absolutely fantastic. I have purchased couple of properties from them now and love their hands on approach. I can go honestly say buyers and sellers both their interest wer... See more

Company replied

Rated 5 out of 5 stars

Really quick and efficient buying process. Tom and David were on hand to answer any questions we had, and were quick to chase up any answers with the seller/solicitor if they didn’t know it themselves... See more

Company replied

Company details

  1. Online auction services
  2. Commercial property estate agent
  3. Estate Agent
  4. Estate Agent Auctioneer
  5. Property Investment
  6. Property Surveyor

Information provided by various external sources

National Residential sell houses in 28 days for 100% of the market value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

331 reviews

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No recent history of asking for reviews

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4.4

All reviews

(331)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and professional

This was a difficult sale for me as I had lived in the house for 41 years. An added difficulty is that I am unable to speak but the staff were very helpful and understanding and everything went well in the end.

21 November 2020
Unprompted review
Rated 4 out of 5 stars

I found this agent on line and decided…Trusted Agent

I found this agent on line and decided to use to sell my property, there were very professional and quickly found buyers for the property. How ever a number of deals fell through no fault of the agent, but finally a sale was agreed,I would use them again and would recommend.

21 November 2020
Unprompted review
Rated 5 out of 5 stars

First time buyers

As first time buyers we were able to secure a property we never thought we would. David and Tom were able to deliver a service which other estate agents do not provide, even when there were inherent setbacks. Would happily use again. Thanks all, great work 👍🏻

21 November 2020
Unprompted review
Rated 5 out of 5 stars

Tom and David were brilliant

Tom and David were brilliant. They are experienced and knowledgable and always do as they say. We had a tough case so a lot of phone calls were made to them but they always stayed calm and were willing to do whatever to get the sale through. Highly recommend!

21 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service (Chester)

Our experience with the The Online National Residential Estate Agency has been excellent - especially taking into account the limitations Covid has place on businesses. The staff of the Chester office have been extremely helpful - no query has been too much trouble for them and they always respond promptly to emails and telephone calls. Highly recommended. (Gill White - LL30 1LQ)

10 October 2020
Unprompted review
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Reply from National Residential

Hi Allan and Gill, thanks for your kind review. It was a lengthy process due to the freehold/leasehold strucuture and we appreciate the paitience you showed seeing the sale through till the end. I hope the property is great for you and the best of luck. Thanks, David and the Nat Res team

Rated 4 out of 5 stars

Selling my house

It took nearly a year to sell the property. But I’ve no complaints to make because it’s not national residential’s fault for the delay. The present Covid situation has delayed everything. I would be happier if I could get a price, but the houses around there are not selling for a good price.
I’m happy that the estate agent did whatever was within their means and got the property sold.

9 October 2020
Unprompted review
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Reply from National Residential

Hi Mousumi, thanks for your kind review. It was a lengthy process started in February before the lockdown. We first sold to a buyer who wanted the tenant to leave (Section 21) but Covid stopped all evictions so we then subsequently sold to a Hong Kong cash buyer who agreed to keep the tenant. There were a few matters to sort with it being a leasehold house and maybe it could have gone through a little sooner. Thanks for working with us and I wish you all the very best. David and the Nat Res team

Rated 5 out of 5 stars

National residential have been…5 stars

National residential have been fantastic they are pro active and go above and behond with there services. Have purchased and sold through them and each time service was professional

3 October 2020
Unprompted review
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Reply from National Residential

Hi Matthew, thanks for choosing to work with us again and I hope all your investment choices work out great. We would love to help you again in the future. Thanks, David and the Nat Res team

Rated 5 out of 5 stars

Very happy with National Residential

Very happy with National Residential and various marketing tools used. Very informative. Value for money, service, quality and would recommend

27 September 2020
Unprompted review
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Reply from National Residential

Hi Mrs Chumber, thanks for choosing to sell through ourselves after previpusly buying the same property thorugh us. We really appreciate this and I'm happy we could get you the price and speedy sale you wanted. I hope all works out for you. Thanks again, David and the Nat Res team

Rated 5 out of 5 stars

Purchase of Property

Dave and his Team were very professional with my purchase. From the very moment I started to show interest to after completion they were on hand to answer all my questions. Needless to say we completed in just 4 weeks.

27 September 2020
Unprompted review
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Reply from National Residential

Hi Tommy, thanks for your kind review and I really hope the property works out for you. Thanks again, David and the Nat Res team

Rated 4 out of 5 stars

I have recently sold a flat through…

I have recently sold a flat through National Residential and I'm very pleased with the service they provided. They obtained a lot of viewings and always kept me updated. I would definitely recommend them.

5 September 2020
Unprompted review
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Reply from National Residential

Hi Christine, thanks for choosing to sell through ourselves. We had one buyer pull out due to getting cold feet with Covid but you stuck with us and we managed to resell again. We really appreciate this and I'm happy we could get you the price and speedy sale you wanted. I hope all works out for you. Thanks again, David and the Nat Res team

Rated 3 out of 5 stars

Depends - would have given 4 stars if response had been quicker

Depends on who helps you in the office – there are two extremes – amazing to “improvements required”. Don’t expect quick call backs. Could take more care with making sure viewers are they say who they are. 22.9 20 Response to NR's reply on 21.9.22. Hi NR, Thank you so much for reminding me that I had posted this review. I'm afraid I have to be very humble and offer an apology. The viewer that never turned up to view my partner's property and where we waited in one evening was not the fault of NR - it's was my partner's. He failed to read his emails but never told me for a few days! I have removed my remark about your staff member - and edited the review. That was quite mean of me. Your response is quite amusing if not a little revealing. It's taken over 3 weeks for anyone to reply to me & ask the basic questions. I would have been happy to talk through my concerns at the time. It seems a little unprofessional to be making the assumptions you appear to have made publicly and incorrectly so I feel that’s a little disappointing from a prospective customer’s point of view. Perhaps I’m not the only one that needs to eat humble pie?

29 August 2020
Unprompted review
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Reply from National Residential

Hi Sarah, thanks for your updated review. I agree we can be quicker sometimes and we will work on this - especially at weekends. I appreciate your comments and have discussed them with the team. I wish you good luck in the futrue. Thanks, David (Diretcor)

Rated 4 out of 5 stars

Glad we went for this type of auction after initial reservations

This type of auction Worked well for us in selling an attractive but quirky property. National residential Were helpful and professional through the process.

22 August 2020
Unprompted review
National Residential logo

Reply from National Residential

Hi Nick, thanks for your review and for your assistance in completing quickly and responding to enquiries promtpy and thoroughly. It really helped. I wish you the best for the future. David and the NatRes team

Rated 5 out of 5 stars

A brilliant company

A great company, would highly recommended. From start to finish the process was fantastic. At all times I was kept up to date and any queries were answered almost immediately. Thanks for making what is usually a stressful process so smooth and easy!

15 August 2020
Unprompted review
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Reply from National Residential

Hi Rachel. Thanks for you kind reply and for all your help also with a speedy completion - just 51 days. We wish you all the best in your new home. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

"Thanks to National Residential I've…

"Thanks to National Residential I've managed to buy my first home for a considerable amount cheaper than if I'd followed the conventional route of buying a house. 

 

Although my purchase was difficult at times it was well worth it, during the pandemic buying a house was pretty a daunting experience at times, with the constant uncertainty about what will happen in future.

 

However David and the team at National Residential really made me feel at ease, even helping with finding a solicitor all the way through to obtaining a mortgage, walking me through each step of what was needed and what came next. 

 

We had some very testing and special circumstances when it came to dealing with the seller of the property but we persevered and eventually got through, although it took a lot longer than anticipated and completed the deal, thanks to the constant communication and up to date information.

 

I wouldn't hesitate to use them again, as a buyer or as a seller thanks to great communication, regular updates and the peace of mind you get from knowing everything is done property and efficiently."

3 August 2020
Unprompted review
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Reply from National Residential

Hi Katie, thanks so much for your very kind review and also for all your help and patience for completing as quickly as we did - and we had issues with mortgages and solciitors! I know it was stressful at times - even on the last day with keys - but you kept the faith and we got it over the line. I really wish you the best of luck for the future. Thanks again, David and the Nat Res team

Rated 5 out of 5 stars

Good experience

Bought a house through this company. Everything went quickly and smoothly as possible given the current climate. Would highly recommend.

1 August 2020
Unprompted review
National Residential logo

Reply from National Residential

,, thanks so much for your very kind review and alos all your help for completing quickly. Got it done in justb 52 days during lockdown. Great team works! I wish you the best of luck for the future guys. Thanks again, David and the Nat Res team

Rated 5 out of 5 stars

Bought a house from the company and…

Bought a house from the company and went through in quick time

On line company but everything when Through swiftly With no issues and they were always ready to help

Thanks Mark

1 August 2020
Unprompted review
National Residential logo

Reply from National Residential

Hi Anne-Lowis and Mark,, thanks so much for your very kind review and alos all your help for completing quickly. Got it done in justb 52 days during lockdown. Great team works! I wish you the best of luck for the future guys. Thanks again, David and the Nat Res team

Rated 5 out of 5 stars

Really professional and very…

Really professional and very responsive. I worked with David to purchase a buy to let property and found him great. Got the job done.

1 August 2020
Unprompted review
National Residential logo

Reply from National Residential

Hi Carly, thanks so much for your very kind review. We had a few challenges and delays with lease extension quotes and other things and I am grateful for your help and patience. I wish you all the best of luck for the future. Thanks again, David and the Nat Res team

Rated 4 out of 5 stars

National Residential made the whole experience stress free.

National Residential made the whole experience very stress free from the start.
They kept me in contact every step so l knew exactly what was happening. The staff were always polite and always contacted me back when required.
The service was good and would use them again.

1 August 2020
Unprompted review
National Residential logo

Reply from National Residential

Hi Brent, , thanks so much for your very kind review and happy that we managed to work tohether to getit over the line. All the best of luck for the future. Thanks again, David and the Nat Res team

Rated 5 out of 5 stars

David Is a property expert

David was inspirational from day one till we exchanged the contract. He kept in constant touch with all parties involved on a weekly basis to make sure we are on track to achieve our aim. Without David’s advice and support, we wouldn’t have been able to sell our house and buy a new house.

9 July 2020
Unprompted review
National Residential logo

Reply from National Residential

Hi Violet, thanks so much for your very kind review. too kind!!! Also, you and Frank both did a fab job finding your property in the lockdown and working with our panel solicitors and broker to get things done. I wish you the best of luck for the future. Thanks again, David and the Nat Res team

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