RoyalFortune Reviews 

141
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

DO NOT USE... Steal Money....Change terms on bonuses when u win to make impossible...said i had to place minimum 8 folds with minimum total odds of 7000/1. Then when you do have money to withdraw wi... See more

Rated 1 out of 5 stars

Scammers stay clear I’ll keep leaving reviews until they are shut down. They just keep stalling your withdrawals and make you send in more and more identification until you finally run out and do... See more

Rated 3 out of 5 stars

I was very sceptical i would get my winnings on National Bet due to reviews, but I was very surprised when I did! The verification was lengthy and tedious and took around a week, once verified the wit... See more

Rated 1 out of 5 stars

Trust me do not open or deposit with nationalbet10.com or royal fortune you will never ever see a penny of your winnings...period Uk gambling commission have been contacted about these You will n... See more

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1.4

Bad

TrustScore 1.5 out of 5

141 reviews

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1.4

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Rated 1 out of 5 stars

STAY AWAY

WARNING. DO NOT USE THIS COMPANY. They do not have a gaming licence. The site is setup to essentially steal customers money. Withdrawals are impossible. The bonuses offered are designed to prevent customers from profiting due to the 40x wager requirement. So if you receive a £10 bonus, you'd have to wager £400 before you're entitled to your own money! No clear terms and conditions, only written to trick customers. The website does not provide company information.

25 January 2025
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Customer

Thank you for sharing your concerns. As stated in detail on our website, the terms and conditions for each bonus are listed separately and clearly. This is how our bonus system works, and once the required conditions are met, you will be able to submit a withdrawal request.

Additionally, we notice that your review is anonymous, and in order for us to assist you, we kindly ask that you contact us with your details, especially when submitting a review. This will allow us to examine your case more accurately and provide the help you need.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

Rated 5 out of 5 stars

Very impressed with the site

Got mixed up with another site on my last review so I’m back on here to give a more accurate review.

Been on the site for 6 months and i find it’s a lot better than all the negative feedback I see on the other reviews so don’t take notice to be fair, make your own mind up after joining.

Was slow to verify my account to withdraw but it’s sorted now and il look forward to my first withdraw soon.

Customer support is very good on the online chat and spend the time finding a solution.

5 stars from RS

Keep up the good work guys

1 January 2025
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear James

Thank you so much for your wonderful review! We truly appreciate the time you took to share your experience with us.

Your satisfaction is our greatest reward, and we are delighted to hear that you were happy with our services. We will continue to work with dedication to always provide you with the best possible experience.

If you ever need anything in the future, please don’t hesitate to reach out to us.

Best regards,

Rated 1 out of 5 stars

Dreadful thieving operation

Dreadful thieving operation. Hidden charges for depositing, then continual delay in paying out. Advised would be three days, then had to email their payment team. No response, and told to wait another 48 hours for them to reply.
Update. After much kicking, shoving and pushing, I have today (29/1/25) finally received my monies. A deduction of c£14 made for some reason, but I am just glad that they have finally paid out. Further update. I have provided them with as much detail as I can regarding the charges, but they have missed point, which is that they are hidden i.e. there is nowhere on the site that mentions them.

24 January 2025
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Ian

Thank you for reaching out to us and for taking the initiative to share your feedback online.

We would like to inform you that your withdrawal request has already been completed, and the payment has been successfully processed. You have also received a confirmation email regarding the completion of the process. Any additional charge or delay may have been related to your bank.

Regarding the charges you mentioned, we have already responded via email requesting clarification on their origin. However, we have not yet received a reply from you.

Thank you very much, and we remain at your disposal for any further clarifications.

Best regards

Rated 1 out of 5 stars

Fraudulent and money laundering

National bet casino you don't deserve 0 stars we have to click on them to leave a review

had been playing over a week lost £440 then I bet another 40 and my luck was in I got my winnings up to £1238, the maximum with drawal is £1000 at a time
Well please believe I've photograph evidence , I got all chats transcripts to my email so my withdrawal was pending and I uploaded my British passport, utility bill plus bank statement but that wasn't enough so there is 2 ways to spell my name one Irish and English my name is spelt in Irish all my family is my bank statements my credit union my government work pass spelt in Irish now living in Northern Ireland we are classed as UK under the Monarchy then it was Queen of England when i got my driving licence in 1989 irish names weren't allowed on British passport or uk driving licence ...thankfully that law is changed , but I just renewed my drivers licence and passport in 2024 I never in my 53 years had any problems, I can withdraw money from my bank where my first name is Irish with my british passport or licence which has my first bame in english if I don't have my card
with me ,.i even screen shotted from the government website of Northern Ireland of whom i work for , stating that and they changed the law in 2021 to allow names in irish on uk licence and passport.but we where in lockdown from covid ..so the kyc team with no first or last name member kept saying no, so i read all the terms and conditions they have on their site they only state you have to prove your the owner of the funds your placing ,so all legit pdf coppies downloaded from Halifax my statemts , a selfie holding my I'd to my chin my bank showinv my name the same i used to open national account ...jumping through so many hoops so after 72 hrs and 10 emails they rejected my withdrawal so I sent of for my drivers licence to be replaced with my forename in irish sent them.an email to let them know and now they keep ignoring emails once i told them that and it will take 3 weeks for new one to arrive
so i played a few games and over 24 hrs I swear over the bible £1200 placed in bets on fishin frenzy and not one bonus round in fact when it landed on 3 scatters one of the reels went it to reverse to take 1 scatter away you need 3 to get bonus rounds this happened a few times
So I did a few enquires so the law in any country in the world when it comes to gambling whether its sports casinos even lottery online the buisness must make you verify before placing a bet , if they don't they can't accept your bet so therefore you money has to be returned to you
I have screenshots , chat transcripts emails
On my bank statement each deposit I made of £20 each time in total £440 its showed up at least 18 different buisness from school supplies to paying a school fee my child is 36 lol for education in dubai and she doesn't live there to retail buisness in several countries

Now please avoid this company at all costs

They'll let you win but you'll never get any of it
Oh the big finaly I'm blocked

You will never get a withdrawal of these people
The good reviews I'm.sorry trustpilot would need to see proof their genuine because one states her withdrawal was within 3 hrs of verification it states clearly on the site 2-3 buisness days and no weekends

I have sent an email to curaçao to the buisness that apprantly owns the site .recorded on my work phone me playing on my other phone showing no scatters I recorded 23 mins that was a loss of £480.00 with not 1 win
I have contacted Action Fraud they can get them removed through Google
Also dealing with gambling commission help line I should be entitled to all my deposits due to it being illegal to accept a bet prior to verification so I'm onto that
For anyone that needs help with these fraudsters start here

EasyMarketing N.V 2025 curaçao

Avoid @National bet casino

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Like trying to get blood out of a stone getting your winnings or replies from kyc

Trying to make a withdrawal is like trying to get blood out of a stone quick enough to take your deposits without identification and all that kyc request but U send proof and they reject your withdrawal request so I have now requested my deposits refunded or my winnings released let's see what happend now but I will be contacting the gambling commission and taking legal advice and taking it further I have never had issues with other sites I've played on making a withdrawal and on one site I won £22000 jackpot it took awhile to withdraw it with it having maximum withdrawal but they honoured the withdrawals unfortunately it seems this site does not so if no response and it being resolved I will be getting my bank to claim back the money and commencing legal proceedings

Nanna77

24 December 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Summer

As we have thoroughly informed you via email, based on our terms and conditions, in order to complete the verification of your details, your full name must match the one on your identification and proof of address. This was not the case with your submitted documents. Despite us notifying you of this, you raised concerns stating that you have gone through a divorce and requested us to accept the documents you provided. We continued to guide you on the correct procedure to follow for prompt assistance. However, you proceeded to cancel your withdrawal requests, used your remaining balance, and eventually submitted a request for a refund.

We are sorry to hear about your dissatisfaction. However, please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

Kind regards,

Rated 1 out of 5 stars

Withdrawal con

I have been trying to verify my account 3 times i have sent all documents required, each time I am informed that the document with my address on isn't sufficient, and once again I start the procedure, they are very slow at acknowledgement to my emails and at the moment they won't supply my withdrawal which is about £720, they have now informed me that my account is closed and because I made a complaintcwith my bank they have agreed the charge backs and if I complete the last part of the verification which I have been informed my bank isn't lawful they sould acknowledge the withdrawal, any advice would be appreciated

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Criminals!!!

Zero stars if possible!!! Absolute criminals! You have to re- wager your deposit 30 X!!!!!!! Before withdrawing your own winnings (even for sports bets)!!!!! Complete criminals … DO NOT USE!!!!

26 December 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Robert

We sincerely regret that your experience did not meet your expectations. Our goal is to provide the best possible service to our customers while always adhering to our rules and procedures.

We would like to clarify that the terms and conditions of all our offers, including rollover requirements, are outlined in detail on our website before the acceptance of any offer.

Specifically, for the bonus you selected, the rollover requirements are as follows: to withdraw the bonus and any accumulated winnings, a rollover of the deposit and bonus amount 15 times is required.

If you have any additional questions or need assistance, please do not hesitate to contact our customer support team. We will be happy to assist you!

Kind regards

Rated 1 out of 5 stars

Absolutely the worst gambling company…

Absolutely the worst gambling company I've ever used there games are a total rip off ..After about £500 in 5 different attempts on there roulette I've closed my account ..not one decent win and same on there slots...any so called " good reviews " must be made up by people from the company...so don't believe them ...I will never give them 1p of my money again.

14 December 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Mark

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We understand that gambling outcomes can sometimes be disappointing, as they are determined by chance. However, we offer a fair and transparent gaming experience. If you feel that your experience was not as expected, we encourage you to contact our customer support team for assistance. We appreciate all feedback, as it helps us improve our services and ensure a positive experience for all players.

Our goal is always to provide the best possible service to our customers while adhering to our rules and procedures.

Kind regards,

Rated 1 out of 5 stars

Just want to say… this is an excellent…

Apologies on the other review. I was hoping by leaving a positive review I might get my verification amd withdrwal through. Unfortunately the reality is this firm will not ever verify your account meaning, it’s impossible to withdraw your winnings. I’ve literally had funds cancelled 5 times. As for verification, I’ve submitted (passport identification, utillty bill, selife with the identifcation, tax return” and still the account is not verified. Please please avoid this site!

Its ran by people who are literal scum! I had £1000 pending for about 3 weeks

Avoid guys and please avoid reviews from betting journalists. I speak on behalf of individuals as into say this firm is a scam

10 December 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Customer,

Thank you for sharing your feedback. We would like to clarify the events related to your review:

During the process of verifying your details, and after you had completed all the required documents, which were under review ( 13/12/2024 ) , you cancelled your withdrawal (14/12/2024) and proceeded to use your remaining balance.

We are sorry to hear about your dissatisfaction. However, please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

Kind regards

Rated 1 out of 5 stars

AVOID THIS TERRIBLE COMPANY !!!

AVOID THIS TERRIBLE COMPANY !!!
DESPOSITED MONEY ONLY TO BE TOLD MY MAXIMUM WAS £1 BET ON ANY EVENT.
WENT TO WITHDRAW MY DESPOSIT ONLY TO BE TOLD IT WILL TAKE UPTO 3-5 WORKING DAYS.
HOW DO ONLINE GAMING COMPANIES ALLOWED
WILL NOW INVOLVE ONLINE GAMING,GAMBLING COMMISSIONS TO LOOK INTO THE RUNNING OF THIS ILLEGAL ONLINE GAMING SITE.AVOID !!!

10 December 2024
Unprompted review
Rated 1 out of 5 stars

Don’t even deserve a star

Don’t even deserve a star. I won £700 and have provided all documents they have asked for and they are at still requesting more. They are asking for another utility bill which I have already provided. Stay away from this site it is a scam and they are happy to steal your winnings. Also been reported to the gambling commission. They are now asking for a utility bill that is certified by a person of authority it’s a joke and just to top it off they have now closed my account with my £700 so have stolen my money. Stay away from this site complete fraud

9 December 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Customer,

Thank you for sharing your feedback. Since you have not provided a review with your details, we assume you are S.W. We would like to clarify the events related to your review:

Based on our terms and conditions, in order to complete your verification, you are required to submit the documents requested as part of the KYC process. As you did not submit all the required documents, as an exception, the refund process for your deposits was carried out. You were also informed in detail that once you submit the missing document, you will be able to request the remaining balance.

Our goal is always to provide the best possible service to our customers while adhering to our rules and procedures.

Kind regards,

Rated 1 out of 5 stars

I make a deposit 120 euro ,i bet live…

I make a deposit 120 euro ,i bet live sportbetting ,many times ,i made my money 1700 ,i asked withdraw 1000 euro ....
They said me to send my id ,my address ,foto my card ,selfie with my id and on the backround my screen when i was online ......i made all and finally they said that they want tax return ,source of funds.....
I asked them ,what they want .....a document to say when i fount the 120 euro that made the deposit ?
And i wait ,wait ,wait......

24 November 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Athinagoras,

Thank you for sharing your feedback with us. We value every comment, as it helps us continuously improve our services.

We would like to provide some clarifications regarding your request:

We contacted you via email to verify your details and requested the necessary documents to complete the process, in accordance with the terms and conditions you had accepted.
We received the initial documents you submitted. However, the relevant department required an additional document to proceed with the process.
Following our communication, you informed us that you did not have the specific document. We suggested an alternative option to move forward, but unfortunately, we did not receive the required documentation.
We would like to emphasize that, according to our policy, completing the verification of your personal details is a prerequisite for processing withdrawals. Additionally, we note that you canceled your withdrawal request and proceeded to use your remaining balance.

We sincerely regret if the process did not meet your expectations. We remain at your disposal for any further clarification or assistance to ensure the best possible service.

Kind regards,

Rated 1 out of 5 stars

Awful casino site

Awful casino site, won some money, asked a question on live chat with Adam believe his name was, really unhelpfull. Lost all my money, this site needs to be closed down as ripping people off

6 November 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear Neil ,
Thank you for sharing your feedback. We would like to clarify the events regarding your above-mentioned review:

On 25/11, we sent you a notification informing you that it is necessary to provide your personal details, in accordance with our terms and conditions. However, we did not receive any documents from you. Additionally, after reviewing your communications with customer support, you were informed that the process requires you to first submit the requested documents in order for your request to be processed.

The rest of your conversations with the support team were regarding your desire to close your account, and when asked for further reasons, you only mentioned that you wished to take a break.

We would also like to add that all your withdrawal requests were canceled, and you used your remaining balance.

Our goal is always to provide the best possible service to our customers while adhering to our rules and procedures.

Kind regards,

Rated 1 out of 5 stars

After winning £5.000 I wanted too…

After winning £5.000 I wanted too withdraw some money had to go through usual identity checks wanted photograph off my bamk card which I sent they then came back and said you name a deposit with two cards we need you too send photo of other card I explained I can't I lost that month's ago and I informed you was then told well you can't get paid till we see the lost card how can I show it if its lost contacted my bank they said they can't get involved National bet know what there doing to peaple no wonder peaple are taking there own lifes not slow in taking thousands out our banks but trying to claim back our winnings is shocking this company should be closed immediately and prosecuted for putting peaples lifes in danger the way they treat us

28 November 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for reaching out and sharing your experience. We deeply regret any frustration or stress caused during your withdrawal process.

To comply with strict regulatory requirements and ensure the security of all transactions, we must verify the source of deposits. This includes confirming any cards used on your account, even if they are no longer in your possession. We understand how challenging this situation is for you, and we’d like to work together to find a resolution.

Please contact us at support@nationalbet.com . so we can review your case in detail and provide guidance on the next steps. We truly value your trust and want to ensure a fair and secure process for all our users.

Your feedback is important, and we’ll do everything we can to assist you further.

Rated 1 out of 5 stars

Site was great to start

Site was great to start, nice bonuses and a good selection of games. However on the 24th November about 8pm, entered a promotion FRSPIN75 deposited £20, got 75% extra £15 and 51 free spins, Bonus was x 35 wager requirement £,1400 in total. I played solid for about 4 hrs, at one point up to over £500 then just after at 00:10am following morning my balance was cleaned out , I enquired and was told the promotion was over and did not meet the wagering requirements, bit strange that means I had 4 hrs to wager £,1400 to release the bonus.On there website it states the following.
You can join the promotion until 25th November, the promo runs from the
21/11/12 to 01/12/24, and wagering requirements should be completed within 30 days. So they have took my whole balance which included my £20 and kept it, yet I had 30 days to meet the wagering requirements not 4 hrs.
I have been in touch on numerous occasions which no joy, just keep saying the promo had ended, which contradicts what there own terms and conditions.
You can’t beat a casino they always find a way to keep your money.
Date of experience: November 24, 2024

Still waiting for an update, send more emails, just reply we will get back to you.

04/12/2025

9th December no updates, no response to any of my emails, Just the worst site I have ever played on.

Apparently, they are really good for customer satisfaction.

So now it’s the 12 dec, still no reply to my initial complaint, so there is your customer satisfaction.

Finally had enough with site, still no response to my initial complaint.
Now closed, please do not sign up to avoid disappointment.

25 November 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for reaching out and sharing your experience with us. We genuinely apologize for the confusion and frustration this has caused. We fully understand your concern regarding the bonus and the wagering requirements.

To clarify, our promotions do have specific terms and conditions that are set to ensure fairness for all players, including time frames and wagering requirements. However, we recognize that this situation is not ideal, and we would like to look into it further for you.

Could you kindly provide your account details and any relevant information so we can investigate the issue and resolve it as quickly as possible? We truly appreciate your feedback and are committed to ensuring that your concerns are addressed.

Your satisfaction is very important to us, and we’re here to help resolve any issues you may have.

Rated 1 out of 5 stars

Scam don’t pay out and self exclusion…

Scam don’t pay out and self exclusion breach several of times please take down this as they give out free spins for fake reviews trust poilt you are not doing anything too keep us safe

Moesam1995

4 November 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for sharing your concerns. We take any reports of self-exclusion breaches or issues with withdrawals very seriously, and we sincerely apologize for any inconvenience you’ve experienced.

We would like to clarify that we do not offer free spins or any other incentives in exchange for reviews, and we are committed to maintaining a transparent and fair process for all players. Reviews are an important part of our community, and we encourage honest feedback.

If you believe there’s been an issue with your account or self-exclusion, we would be happy to investigate and help resolve it. Please contact us directly at support@nationalbet.com . with your account details so we can assist you further.

Your trust and safety are extremely important to us, and we appreciate you bringing this to our attention.

Rated 4 out of 5 stars

I can't agree with the several negative…

I can't agree with the several negative reviews, to be honest. I made a successful deposit and successful withdrawal of several hundred euros (after a KYC process of course). The only downside is that the betting odds that are offered to me are lower after logging in (probably I am limited?).

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Have sent several emails to this company and had no reply and been assured by one of their customer service bots that it will be looked into. Nothing has happened! This really is a despicable company.

Realised too late i'd made a huge mistake making a deposit with this company. Requested to withdraw my balance 2 weeks ago and not received it. Tried to log on to speak with their team but my account has been closed. They have basically stolen my money. Please do not open an account with this fraudulent organisation

17 November 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how upsetting it must be to feel like your account has been closed and your withdrawal request has not been processed.

To resolve this matter, we kindly ask that you contact us directly at support@nationalbet.com . with your account details. We take all cases seriously and will investigate your situation promptly to ensure that everything is in order.

We truly value your feedback, and we’re committed to making this right. Your trust is important to us, and we want to help resolve this issue as quickly as possible.

Rated 5 out of 5 stars

Contrary to the reviews read I actually…

Contrary to the reviews read I actually found my experience pretty good with nationalbet, once the KYC verification was complete they sent me my winnings within 2 days, great odds for sports betting & customer service extremely helpful

14 November 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear John

Thank you for sharing your experience! We're delighted to hear that you had a positive time with NationalBet and that our KYC verification process and withdrawals met your expectations. We strive to offer great odds and top-notch customer service, so it's wonderful to know you found our team helpful. We appreciate your support and look forward to providing you with the best experience in the future!

best regards

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