Express Vehicle Contracts Reviews 741

One of the worst experiences within all the years I’ve purchased and leased cars. The service was terrible, the car I ordered was put back and put back for months, there was at one point 3 weeks with no contact with them, I had an absolute terrible reply to one of my emails and not once acknowledged their down falls and failed service, all I was met with gas lighting, deflection and absolutely no accountability from their side.

Once the car finally did get dropped off, it was broken. Nothing worked correctly, and once complained again I was told “ah yeah it’s been stuck on the ramp for 3 months as they couldn’t move it”

I sent the car back, they said they were going to look for another car after spending more time back and forth on emails, she was getting me prices (Carmel) “because it’s the start of the new quarter” ….. still waiting now months later, no contact, no prices nothing!

I’ve had about 4-5 cars from these people and can honestly say they’re a sham, proposals done wrong, taking forever to get back to you, always an excuse of personal issues as to why the service has been so bad. I honestly cannot believe that this company has got this many good reviews.

I used to work in the motor trade is a business manager for 7 years and never ever encountered so lack of service and professionalism.

I’m not even one to leave reviews but I’m so disgusted and disappointed by the level of treatment from this company that I felt compelled to leave this review.

I won’t ever be back to look for any sort of vehicle and wouldn’t recommend them at all!

Outstanding service

Smooth and quick! Excellent service and amazing staff
Josh and Joseph thanks for making it easy for me.

Despite a delay in the delivery of the vehicle caused by lack of supply from the manufacturer, the communication from Joe and Josh was clear and regular.

Very professional staff who kept me updated throughout the process

As always, the service, handovers and overall client care was top notch ! The team at EVC look after their clients and are always available to assist........my loyalty is guaranteed !

Excellent Service from the start. Very professional and knowledgeable. Sourced an excellent price, were easily contactable and every question answered. Special thanks to Josh Campbell a great asset to your company.

I had a great experience with Joe and Harry while arranging my car lease. From the very beginning they made the whole process incredibly easy to understand and straightforward. They were always helpful, quick to respond to questions, and kept me informed on progress throughout.

My Electric Vauxhall Frontera arrived this morning and I’m so happy with it. Everything went exactly as promised, delivery was very efficient with no delays, and the whole experience was smooth from start to finish.

A big thank you specifically to Joe and Harry for their excellent service and genuine friendliness, I highly recommend them to anyone looking to lease a car. 😊

Good quick service. Car prepared quick. Car delivered on time. Staff Harry & Joseph were professional, reliable, & efficient. Have used this company twicw before and will use again. Thank you.

Very smooth and professional service with great communication throughout the process.

I lease the car with this company, Jo and Harry delt with my case and I must say they were responding very fast and very reliable. I'm so glad I choose them. Highly recommend!!!

We're very pleased with the service we've received from James & Michelle at Express Vehicle Contracts. We have been kept informed at every stage of the process and the deal was better than our previous vehicle lease provider. The Vehicle was delivered as promised and we received a thorough handover. The vehicle has also exceeded our exceptions. KIA PV5 very impressed.

Superb service from start to finish.great communication from Harry and Josh who were very efficient, Great price ,very easy to use online finance/contract arrangements - car did take a little longer to arrive but that was no fault of Express.
Highly recommended and would use again.

Leased my new car through Express Vehicle Contracts and Michelle was brilliant throughout. Clear communication, quick responses, and a genuinely smooth process from start to finish. Highly recommend both the company and Michelle for sress free leasing.

Carmel and her team gave me such a personalised service, I felt like I was their only client and fully supported throughout the whole process.
They successfully secured the car I desperately wanted, I can't thank Carmel enough and I will most definitely be using Express Vehicle Contracts again.

From the moment of first contact everything was managed efficiently and informatively and Harry and Joe actually made the experience enjoyable which I didn't think I would ever say, as I usually dread it when it comes to my leasing time.
I received a personal and human service and always managed to get through within minutes and every query was resolved and actioned immediately.
The lease was dealt with and processed quickly and I know of other people who missed out on my particular deal as their broker wasn't as efficient as mine!!
I thoroughly recommend and will definitely be using again for my next lease.

Superb service from start to finish. Harry and Joe were efficient, well organised and great communicators. Fantastic pricing, easy to use online finance/contract arrangements - car arrived in just over 3 weeks from first point of contact. Harry also went the other extra mile to find a cheaper maintenance deal. Highly recommended. Thank you for a great family car!!

Couldn't recommend this team enough.

Not only did I get a great price for my new car, the communication and customer service is outstanding. Ryan handled my sale and was quick to respond throughout to any queries I had and was always available at the end of the phone.
I had a slight issue with paintwork of the car (nothing to do with Express, purely the dealer), I spoke with Joseph to get this resolved. He was so patient and understanding, was quick to respond every time and truly went above and beyond to get this resolved for me- massive thank you.

I would 100% use and recommend this company.

Really great experience with Express Vehicle Contracts. The service was spot on from start to finish. More importantly I got a very good deal on the car which beat all my other quotes.My BYD took around 8 months to arrive, so it was a long process, but the team were brilliant the whole way through and always patient with all my questions. Communication was clear and reassuring throughout.
Big thanks to Carmel and Michelle both were amazing and made the whole experience easy and stress free.
Would definitely recommend!

My 2nd time using Express Vehicle Contracts. Excellent service throughout my experience - quoting, purchase, progress and delivery of vehicle. Special mentions to Harry and Joseph. Fully recommend.