Express Vehicle Contracts Reviews 

751
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, who are often described as helpful, patient, and dedicated. Many people highlight the clear and constant communication, with staff keeping them updated throughout the entire process. Reviewers frequently mention quick responses to queries and an efficient, smooth process, making the experience stress-free. The delivery service also receives positive remarks, with vehicles often arriving as promised and on time, sometimes even ahead of schedule. Overall, customers consistently report a highly positive and seamless journey from initial inquiry to vehicle delivery.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, efficient, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, accommodating, and... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent customer service from... See more

Response time

Users describe positive interactions with response times, highlighting efficient and quick responses from... See more

Customer service

Customers consistently note positive experiences with customer service, with many reviewers highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again it was an absolute delight doing business with EVC! Ben was amazing, so professional & yet such a warm personality. Joseph played his part too, given the tight deadline we were working to.... See more

Company replied

Rated 5 out of 5 stars

Did extensive research on my new replacement lease car and found these guys online. The communication from first contact to delivery of the vehicle has been superb. They were the most competitive when... See more

Company replied

Rated 5 out of 5 stars

We're very pleased with the service we've received from James & Michelle at Express Vehicle Contracts. We have been kept informed at every stage of the process and the deal was better than our previo... See more

Company replied

Rated 5 out of 5 stars

This was a perfect transaction from start to finish, every step was followed up by a phone call to make sure all was ok. It makes such a change to be told how things were going, even the delivery driv... See more

Company replied


Company details

  1. Car finance and loan company

Written by the company

Whether you’re looking for your next car, a van for your business, or exploring the latest electric vehicles, our team is here to help make the process simple, honest and enjoyable from start to finish. We work with customers all across the UK, taking the time to understand what they actually need, not just what’s on a price list. No hard sell, no confusing jargon — just friendly advice, great communication and support you can rely on. We’re passionate about vehicles, technology and the future of driving, which is why we love sharing the latest models, EV developments and industry insights with our customers and online community. Most importantly, we genuinely care about delivering a great experience. That’s why so many of our customers come back to us time and time again, and recommend us to friends, family and colleagues. If you’re thinking about leasing, we’d love to help. Say Yes to Express.


Contact info

4.9

Excellent

TrustScore 5 out of 5

751 reviews

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No recent history of asking for reviews

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4.9

All reviews

(751)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

I lease the car with this company

I lease the car with this company, Jo and Harry delt with my case and I must say they were responding very fast and very reliable. I'm so glad I choose them. Highly recommend!!!

3 March 2026
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Shahram, we are very grateful for you taking the time to post a review. It is appreciated. We are thrilled that Joe and Harry looked after you very well. Thank you for allowing us to assist you with your vehicle lease.

Rated 5 out of 5 stars

We're very pleased with the service…

We're very pleased with the service we've received from James & Michelle at Express Vehicle Contracts. We have been kept informed at every stage of the process and the deal was better than our previous vehicle lease provider. The Vehicle was delivered as promised and we received a thorough handover. The vehicle has also exceeded our exceptions. KIA PV5 very impressed.

11 February 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Marc, thank you for your review on your experience with James and Michelle. They were very happy to receive the post review. Thank you for taking the time to post this. Thank you for choosing us to supply your vehicle.

Rated 5 out of 5 stars

Superb service

Superb service from start to finish.great communication from Harry and Josh who were very efficient, Great price ,very easy to use online finance/contract arrangements - car did take a little longer to arrive but that was no fault of Express.
Highly recommended and would use again.

9 February 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Lane, Harry and Josh were very happy to receive the great feedback. We are very sorry there was a slight delay. Great to see that the guys kept you updated. Thank you for your patience with that. Thank you for saying you will recommend us. Happy Motoring.

Rated 5 out of 5 stars

Fantastic service

Leased my new car through Express Vehicle Contracts and Michelle was brilliant throughout. Clear communication, quick responses, and a genuinely smooth process from start to finish. Highly recommend both the company and Michelle for sress free leasing.

6 February 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Louise, Thank you so much for posting about your experience. Michelle is brilliant at what she does and was very happy to receive the feedback. Thank you for taking the time to post this review.

Rated 5 out of 5 stars

Such a personalised service 5 stars

Carmel and her team gave me such a personalised service, I felt like I was their only client and fully supported throughout the whole process.
They successfully secured the car I desperately wanted, I can't thank Carmel enough and I will most definitely be using Express Vehicle Contracts again.

5 February 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Ruth, it certainly was a roller coater with the stock changing rapidly. Glad we got there in the end. Thank you for your patience during the process. You were lovely to deal with. Thank you.

Rated 5 out of 5 stars

From the moment of first contact…

From the moment of first contact everything was managed efficiently and informatively and Harry and Joe actually made the experience enjoyable which I didn't think I would ever say, as I usually dread it when it comes to my leasing time.
I received a personal and human service and always managed to get through within minutes and every query was resolved and actioned immediately.
The lease was dealt with and processed quickly and I know of other people who missed out on my particular deal as their broker wasn't as efficient as mine!!
I thoroughly recommend and will definitely be using again for my next lease.

13 January 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear David, Harry and Joe were very happy to receive the lovely feedback. Thank you for taking the time to post about your experience. We work hard on our processes and review them regularly. We try to make it as easy as we can. Thank you for choosing us.

Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish. Harry and Joe were efficient, well organised and great communicators. Fantastic pricing, easy to use online finance/contract arrangements - car arrived in just over 3 weeks from first point of contact. Harry also went the other extra mile to find a cheaper maintenance deal. Highly recommended. Thank you for a great family car!!

29 January 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, Great to hear that Harry and Joe looked after you very well. We work hard with the team to ensure that the process is easy to understand and follow. Great to hear that it was a quick delivery for you. When a delay happens it causes the end user a problem and us a problem. Really appreciate you taking the time to post about your experience. Thank you

Rated 5 out of 5 stars

Couldn't recommend this team enough

Couldn't recommend this team enough.

Not only did I get a great price for my new car, the communication and customer service is outstanding. Ryan handled my sale and was quick to respond throughout to any queries I had and was always available at the end of the phone.
I had a slight issue with paintwork of the car (nothing to do with Express, purely the dealer), I spoke with Joseph to get this resolved. He was so patient and understanding, was quick to respond every time and truly went above and beyond to get this resolved for me- massive thank you.

I would 100% use and recommend this company.

28 January 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Hannah, that is such a lovely review thank you. Ryan and Ryan were very happy to receive the great feedback. Glad we were able to get that sorted for you quickly. Thank you so much for taking the time to post a review it is appreciated.

Rated 5 out of 5 stars

Great Deal & Great Express

Really great experience with Express Vehicle Contracts. The service was spot on from start to finish. More importantly I got a very good deal on the car which beat all my other quotes.My BYD took around 8 months to arrive, so it was a long process, but the team were brilliant the whole way through and always patient with all my questions. Communication was clear and reassuring throughout.
Big thanks to Carmel and Michelle both were amazing and made the whole experience easy and stress free.
Would definitely recommend!

23 January 2026
Unprompted review
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Reply from Express Vehicle Contracts

Hiten you have been so patient it was untrue. The colour trim on the BYD certainly caused us some challenges and you have been a gentleman throughout the process. Hopefully it was worth the wait and your lovely BYD is everything you hoped it would be. Enjoy your lovely new car !

Rated 5 out of 5 stars

Recommend this company

My 2nd time using Express Vehicle Contracts. Excellent service throughout my experience - quoting, purchase, progress and delivery of vehicle. Special mentions to Harry and Joseph. Fully recommend.

19 January 2026
Unprompted review
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Reply from Express Vehicle Contracts

Ah Nathan that is music to our ears. Repeat customers and happy customers are important to us. We try our best to make things smooth and easy for the client. Thank you for posting about your experience.

Rated 5 out of 5 stars

Brilliant from start to finish

Can’t recommend enough, seamless process from start to finish. Very responsive communication & handling from my first enquiry right through to the vehicle delivery.

Ryan, Josh, Joseph & Harry were super attentive throughout, and updated me regularly with professional and friendly emails and calls. Thanks all! Will use again!

18 December 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Tony, ah that is so kind of you to post a lovely review. It is great that 4 of the team assisted you when needed. Teamwork is the Dreamwork as they say. Thank you for your order !

Rated 5 out of 5 stars

Great Communication

Did extensive research on my new replacement lease car and found these guys online. The communication from first contact to delivery of the vehicle has been superb. They were the most competitive when it came to the cost as well. Throughout the whole process they have kept me updated from placing the order onto build updates to delivery. Special mention for Michelle, Carmel and Ollie who have all been amazing throughout the whole process. This is my third lease vehicle and won’t be going anywhere else other than Express Vehicle Contracts.

13 October 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Imran, you were lovely to deal with. It is great that you received brilliant service from not 1 not 2 but 3 of the team. Thank you for letting us assist you. Happy Motoring.

Rated 5 out of 5 stars

Got the car I wanted for a great price

Harry and Joe helped me get the car I wanted and explained the process very clearly. They kept me updated on progress and were very professional throughout.

4 December 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Sunil, Harry and Joe were very happy to have the positive feedback posted about them. They are a great team. Thank you for choosing us to assist you your vehicle lease.

Rated 5 out of 5 stars

Very pleased with the process and…

Very pleased with the process and service. James at Express Vehicle kept in contact from beginning to end and explained everything fully. Can't thank him enough. Would definitely recommend.

4 December 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Elizabeth, James said you were great to deal with. Recommendations are important to us so thank you for stating that you are happy to refer us. We appreciate you taking the time to do this.

Rated 5 out of 5 stars

Great service from the team at Express

Great service from the team at Express

Questions always answered straight away, nothing is too much trouble.

How it should be done, 10/10

28 November 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Daniel, that is such a kind review. We do a lot of training with the team and state communication is king. It is great to hear that we delivered in helping you with your lease. Really appreciate you taking the time to post a review.

Rated 5 out of 5 stars

Knowledgeable Friendly Efficient.

Knowledgeable Friendly Efficient.
Thanks

25 November 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Andrew, great to see we delivered ! Thank you for choosing us to assist you with your lease.

Rated 5 out of 5 stars

The entire team were helpful throughout…

The entire team were helpful throughout the process of my transaction. There were continuous updates from Michelle and James who responded promptly to all my questions and most importantly, the vehicle I received was as specified.

14 November 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, Michelle and James were very pleased to see the review so thank you for taking the time to post about your experience. Happy Motoring.

Rated 5 out of 5 stars

A perfect process.

This was a perfect transaction from start to finish, every step was followed up by a phone call to make sure all was ok. It makes such a change to be told how things were going, even the delivery driver phoned the night beforehand to make sure the timings were ok. Car was even washed before arrival as it was driven to myself. Great company!

18 November 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Balster, thank you so much for posting a review about your experience. We cannot take credit for everything as we work with a great dealer network who want to make sure that new car experience is the best for the end user. Communication is key and it is great we delivered on that. Thank you for order with us.

Rated 5 out of 5 stars

Always helpful whatever the request

Excellent service as always from the team. Nothing is too much trouble and Michelle and Carmel always try to help wherever they can. Even when i made a change part way through the process!
Highly recommend Express vehicle Contracts

13 November 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Hi David, that is very kind of you to post a review. You have been a longstanding client and your business is appreciated. Michelle and Carmel were very happy to receive the positive post. Thank you!

Rated 5 out of 5 stars

Great customer service from all team…

Great customer service from all team members. Understanding my requirements for a transaction and keeping me informed

7 November 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Sir/Madam, thank you very much for posting a review. It is great that several members of the team looked after you. Thank you for your order.

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