National Plastics Reviews 

2,091
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick arrival times, sometimes even next-day, and helpful drivers who assist with unloading items. Many people are highly satisfied with the quality of the products, describing them as excellent, solid, and good value. The ordering process is frequently highlighted as easy and straightforward, supported by positive interactions with staff both in-store and online. Consumers appreciate the excellent communication, quick response times, and their overall positive experience. However, some customers also noted that products occasionally arrived damaged or discolored, requiring replacements.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting fast delivery times... See more

Product

Reviewers mention positive feedback about product quality and competitive pricing, with many customers... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Quality

People report positive experiences with quality, with many reviewers praising the great quality of panels and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting excellent and superb... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more

Company replied

Rated 5 out of 5 stars

Martin had 8 panels to take off the van which was parked in a busy road with limited parking and in the rain and he brought them into the house(once inside I was able to help a little ) as I could... See more

Company replied


Company details

  1. #85 of 112 best companies in Building Materials Supplier
  2. #75 of 113 best companies in Bathroom Supply Shop
  3. #41 of 57 best companies in Door shop
  4. #173 of 244 best companies in Home improvement shop
  5. #27 of 37 best companies in PVC windows supplier
  6. #26 of 38 best companies in Roofing Supply Shop

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,091)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish it was very easy…

From start to finish it was very easy to pick items and very fast delivery by Martin the driver very polite and helpful well done all

17 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Martin was friendly and polite and…

Martin was friendly and polite and delivery was great 👍. Not opened panels yet but great customer service as wanted panels delivering week after I bought them so 5* from me .Will do another review when opened and used panels

16 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 1 out of 5 stars

Nothing went wrong

Nothing went wrong - but the product was very disappointing

3 February 2026
National Plastics logo

Reply from National Plastics

Good morning,

I am sorry you were unhappy with the product. Most of our Customer are very pleased with them.

If you would like to email to let me know what you were unhappy with that would be really useful. help@nationalplastics.co.uk

Regards
Customer Services

Rated 5 out of 5 stars

This is the 2nd time I've ordered from…

This is the 2nd time I've ordered from National Plastics.
Ordering was flawless, prices were great and delivery was excellent and on time.
Martin the delivery driver was great and I'm sure I'll be seeing him again with my next order.
Really pleased.

13 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Polite helpful

Polite helpful

13 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Friendly and helpful

Martin was very friendly and helpful with the delivery. Much appreciated.

11 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 3 out of 5 stars

Ordered some samples and they shipped…

Ordered some samples and they shipped on the 4th feb via Royal Mail. They haven’t turned up which is a lot longer than Royal Mail take to deliver usually. It’s disappointing as quite like the wall panels on the website so just wanted to check quality etc before I place an order.

4 February 2026
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Reply from National Plastics

Good morning,

I am sorry. Sample order can take about 10 days to arrive via Royal Mail. This is quite standard.

However, I have asked the warehouse to send them again for you.

Regards
Customer Services

Rated 4 out of 5 stars

I did my order for shower wall panels…

I did my order for shower wall panels online after getting a catalog from your Newport branch, all was easy and went well, the next day I wanted to increase my order by one panel, I rang the Newport branch to ask them to add another panel but all I got was “ if you ordered on line then sort it on line! “ if you ordered in the shop I’ll have a look at it. Ok bye. Not what I expected from the same company. In It was sorted with a few email with a totally different attitude. Other than that I was happy with the product and service.

28 January 2026
National Plastics logo

Reply from National Plastics

Good afternoon, I am sorry but the branch can not add to an online order. The two run separately.

I am glad you are pleased with the product. We look forward to your custom in the future.

Regards
Customer Services

Rated 5 out of 5 stars

Excellent service and great product

Excellent service, and great product. highly recommended. Easy bunch of folks as it is such a pleasure to deal with real people who care for their business.

4 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great site and best price

Easy to use website and easy to place order. Quick delivery to requested area.

4 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Very good customer service.

Good website, good prices and good customer service.

3 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Friendly & prompt service and delivery

Friendly & prompt service and delivery
Thank You Kevin

10 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Good service and delivery

Good service and delivery

3 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service and product.

We ordered. We paid. We were contacted with a delivery slot and it was delivered. We have not fitted the boards as yet but the quality is great and are easier to handle than full size boards.
Our experience of National plastics is fantastic. Thankyou to all involved.

22 January 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Decent price and very quick delivery

Decent price and very quick delivery

2 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

Customer service was excellent

Customer service was excellent
Skirting Board was damaged before I received it and returned to depot.
Resent new one immediately

26 January 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

I am sorry about the initial problem. We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

All round good experience

Easy ordering, delivery prompt, product looks good . All round good experience

23 January 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Zest Acoustic Wall Panels

We have recently purchased and installed the Zest Acoustic Wall Panels in our living room and they look amazing. They are quick and easy to install and the quality looks top notch.

Many thanks!
Sam

30 January 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery

23 January 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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