National Plastics Reviews 

2,078
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 529 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt and efficient delivery service, often arriving earlier than expected with excellent communication from drivers. Many people are highly satisfied with the quality and appearance of products like shower and wall panels, finding them beautiful and solid. The overall service, including helpful staff and a smooth online ordering process, also receives widespread praise. However, some customers noted delivery issues, such as a lack of communication or unexpected delays. A few others also reported products occasionally arrived damaged or discoloured, sometimes requiring replacements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast delivery times and... See more

Product

Users generally express satisfaction with the products, highlighting their good quality, competitive pricing,... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and fast... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of panels and products... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more

Company replied

Rated 5 out of 5 stars

WESTON branch-really good affordable products. Excellent communication and delivery time, including a pre call when 1 hour away. Nice and friendly drivers. Very happy with this service, thank you.

Company replied


Company details

  1. #84 of 111 best companies in Building Materials Supplier
  2. #75 of 113 best companies in Bathroom Supply Shop
  3. #42 of 57 best companies in Door shop
  4. #173 of 243 best companies in Home improvement shop
  5. #27 of 37 best companies in PVC windows supplier
  6. #26 of 39 best companies in Roofing Supply Shop

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,078)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service start to finish.

Clear website to negotiate. Product delivered in good time and nice quality exactly as described. Delivery driver was really good too.

13 April 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Astonishingly Good

I ordered on Wednesday. Delivered in Thursday. They corrected a minor error of mine on Friday at no extra charge. All hail to the Portsmouth branch. Such a delightful change from so many other suppliers.

17 April 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Quality products, good delivery

19 March 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

My package was nice and early

My package was nice and early, driver Martin was very friendly and helpful was above and beyond.many thanks Martin.

16 April 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service

Fast delivery with a very polite and careful driver. We still haven’t fitted the panels but they look great.

8 April 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great product and had a damaged item…

Great product and had a damaged item witch was replaced quickly

1 April 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 3 out of 5 stars

Would be 5 stars

Would be 5 stars, can't fault the product, ordered £650 of products then forgot a couple of trims which they did add afterwards & had delivery refunded for those, few days later I needed 1 extra panel. Then I went to Chester branch & found out it would of been of £100+ plus the delivery cheaper. If I got my order from Chester branch myself. Cost £36+vat, where I paid 43+ vat per panel online where it says online exclusive prices.

30 March 2026
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Reply from National Plastics

Good morning,

I am sorry you are unhappy. I can see that originally you placed your order and then need some other items. I have linked these together and refunded the delivery for you. But I am sorry I am unaware of the board. But it the branch delivered there would be a delivery charge.

My apologies if I have misunderstood.

Regards
Customer Services

Rated 5 out of 5 stars

Great experience due to Martins…

Great experience due to Martins excellent attitude and friendly,helpful service

9 April 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Fantastic delivery from martin again…

Fantastic delivery from martin again and great help from jill with the ordering. Well worth using this company.

8 April 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Plastic Shower Panels

I requested samples of three different designs of plastic paneling for when I decide to renew the board that is in use at the present in the shower cubicle.
I received them and the delivery service was spot on. When I get around to changing the board I will be placing an order as I really like the design on one of the samples

23 March 2026
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Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Absolutely brilliant service - 5*

Absolutely brilliant service! Changed my order twice and once was when the panels had arrived, as we thought they were darker than in the pictures but they took them back with our replacement panels.
Really happy with the service from Jill and with the lovely panels. They look amazing and didn't break the bank too! Thankyou xx

30 March 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Requested a couple of samples of…

Requested a couple of samples of splashwall for our new shower. They arrived promptly, free of charge and a decent size so it's easier to chose-we're going for Portland !!

30 March 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service

Great service, easy on line ordering and delivered quickly

19 March 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

no problems at all with…

no problems at all with order...delivery was very good would use again ...price of windows was very good

3 June 2025
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent

Great service and price, quick delivery

25 March 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Easy process all round

Delivered when requested, great customer service when arranging delivery on specific date. All products delivered undamaged

23 March 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Value for money

The website was very easy to navigate and the ordering process was very straightforward.
Our order was delivered within 4 days, as promised.
The prices were extremely competitive and represented great value for money.

23 March 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 2 out of 5 stars

Panels had all been snapped at some…

Panels had all been snapped at some point.
We needed these to complete our shower room asap.
Delivery guy apologetic and took photos like we did of damaged goods

31 March 2026
National Plastics logo

Reply from National Plastics

Good morning,

I am sorry you have received these damaged. I have ordered a new pack to replace them and these should be with you after the bank holidays.

Best regards
Customer Services

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