Poor communication on use, poor delayed collection of kit, no clear advice on fuel consumption charges, debacle with Keys and collection, deposit held for 7 weeks, poor to no communication throughout.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I hired a 2T Engine Hoist from these guys. Ordered on Saturday for Tuesday. Got confirmation email then nothing. Tried to chat with them on Monday and was given expected wait 22-25 hours!. They called... See more
This company is a joke! If you want a reliable hire - GO ELSWHERE. You might or might not receive it. There is a small chance you will have it on time. Customer service - forget about it. They... See more
Company replied
AVOID THIS COMPANY - SCAMMERS They are illegally withholding my £500 deposit since my digger hire in May. They say it takes 21 days - well it’s been months and every time you call you get fobbed of t... See more
Company replied
Company details
- #7 of 8 best companies in Tool rental service
- #10 of 11 best companies in Building equipment hire service
- #4 of 5 best companies in Construction machine rental service
- #5 of 6 best companies in Equipment rental agency
- #2 of 2 best companies in Lawn equipment rental service
- #12 of 13 best companies in Plant and Machinery Hire
About National Tool Hire
Written by the company
With over 2,000 'Click & Collect' locations and FREE nationwide delivery, National Tool Hire Shops offers DIY and Trade customers a convenient same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from power tools and carpet cleaners to mini diggers and scaffold towers.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Contact info
National Tool Hire, Over 2,000 'Click & Collect' Locations, FREE Nationwide Delivery, United Kingdom
- 03330 384 943
- nationaltoolhireshops.co.uk
2.0
Poor
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These guys bent over backwards to get…
These guys bent over backwards to get me out of a sticky situation on a job that was time critical, can’t thank them enough!
5 February 2026
Unprompted review
Reply from National Tool Hire
Thank you so much for taking the time to leave us a 5 Star Review. We really do appreciate it .
If you could possibly drop me an email MyExperience@NationalToolHire.co.uk with a few specifics, I would really love to recognise the individuals involved.
Please don't hesitate to get in touch is there is anything else we can help you with around any future hires.
Have a great day.
Regards NTH Customer Service Team
THIS BUSINESS DOES NOT RETURN YOUR DEPOSIT
The equipment was delivered after lunch and had paid £25.00 for am delivery. Delivery was late collected on time. I phoned for deposit return said 21days I advised that is not really legal. Tried to report to Trading Standards could never get a reply on Preston. Advised my bank and completed a form for return of our deposit and £25 for failed delivery time. They are still dealing with it. I am now contacting Action Fraud/Police as they are committing fraud and running an illegal business. They will not return your money. It’s now going onto Facebook and Instagram to let people know not to deal with them in this area Preston/Blackpool so they don’t lose their money too.
12 January 2026
Unprompted review
Reply from National Tool Hire
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards NTH Customer Service Team
SCAM ALERT
SCAM ALERT - Still no Deposit
I hired a cherry picker from this company in December 2025, and it is not 17th February 2026, and still no deposit back. I can see on here now it is a common issue, and I have had 3 calls to customer service who have stated they will contact accounts.
10 December 2025
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
Just a broker
Just a broker. Go direct and save time and money. I will next time. Very difficult to talk to.
22 January 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
Misleading web site
Ladder heights on web site are misleading and national tool won't send the correct size or refund
9 February 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
Don't ignore all the reviews that tell you how poor this company is! Unfortunately I did.
The dehumidifier I hired through National Tool Hire was absolutely useless. I emailed them after a couple of days of a 7 day hire to request a replacement machine. They didn't actually reply until after the period of hire had ended. At that point I asked for some compensation, they gave me nothing, saying that their supplier Edge Equipment Hire told them everything was fine with the machine. It wasn't.
1 December 2025
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
Thieves and liers
Like so many others on here I have have had money stolen from me by this company in way of an unreturned deposit.
⚠️ Do not rent equipment from these crooks! ⚠️
Message to the company: do not insult me with a response about "21 days" or to contact you on an email address as we are well past the return period and you've ignored all my emails and messages in the last 2 months. I will see you in court if you've not gone out of business by then which looks likely to happen very soon.
Message to the owner(s): grow a pair and fix your company or close it down. Read the reviews here and understand that theft on this scale will eventually catch up with you one way or the other. You should not be running a company and should be struck off as a director so that you cannot do this again. How do you sleep at night?
14 February 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
Reported to Trading Standards, Action Fraud and Money Claim inbound!
I've reported this company to Trading Standards and Action Fraud for failing to return my £500 deposit. I will also be sending a Letter Before Action and submitting a Money Claim online.
Like so many others on here, I am well past the 21 dats they refer to for deposit returns, and now the replies are becoming more and more automated and less and less frequent.
I noticed that since ripping me off they have a shiny new website, probably to attract more flies to the web. Maybe this is what mine and everyone else's deposits have paid for? 🤔
An absolutely disgraceful way to treat 1,000s of customers. The owners and management team should hang their heads in shame, but judging by the automated replies I get to every email, I very much doubt they care, and I wonder if they think the law won't catch up to them eventually. News flash: IT WILL!
3 November 2025
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
Absolute scam
Absolute scam, deposit not returned after nearly two months!!!
Order No 233492 I ordered a scissor lift for a week, got charged £822.78 from which £500 was a deposit which I paid on credit.
I am not £500 in debt paying off what should have been long returned!!
Avoid at all costs these scammers that say 21 days and don’t stick to it!
18 December 2025
Unprompted review
Reply from National Tool Hire
Hi, Let me chase this up with our accounts department. Please drop us a a message at My Experience@Nationaltoolhire.co.uk where I will be able to assist you further.
Regards
NTH Customer Care Team
WARNING ⚠️
My hire was returned on 18/12/2025 it is now 11/02/2026 and no deposit has been returned. I have tried contacting them and when you do actually get to talk to a person they just fob you off. I would avoid this company at all costs they need to be investigated via Action fraud.
11 February 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
My card was charged but I didn't get an…
My card was charged but I didn't get an order confirmation email. I can't login to the website to see my order and no one answers live chat. No idea if the order has gone through or not but I can't afford to order from someone else as there is now a £300+ hole in my bank account.
This website is rubbish and the customer service is even worse.
11 February 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further. Please remember to include your Order number.
Regards NTH Customer Service Team
Over a month after off hire and there…
Over a month after off hire and there is no sign of them refunding the deposit
9 February 2026
Unprompted review
Reply from National Tool Hire
Hi there, can I please ask you to send over your order number as I can't seem to see you on our system. Once I have this I will be able to assist further. MyExperience@NationalToolHire.co.uk
Regards
NTH Customer Care Team
Not "hassle free" as they claim
I wish I had read these reviews before I used the "service". There are more red flags than a Chinese military parade 🚩🚩🚩
Website didn't work properly when I was ordering because the security certificate had expired
Customer service was slow when I tried to contact them to complete the order
Delivery was 3 days late with no communication or notice
Equipment was dirty and I had to clean it before use
Collection takes "up to 5 days" with no notice of which day it would be on
The price was £10 cheaper than others which wasn't really a saving when you factor in all of the above hassle
30 January 2026
Unprompted review
Reply from National Tool Hire
HI there, can you please send over your order number so I can assist you further. MyExperience@NationalToolHire.co.uk
Regards
NTH Customer Service team
WARNING!!! DO NOT USE!!!
WARNING!!! DO NOT HIRE FROM THIS COMPANY AS THEY ARE GOING OUT OF BUSINESS!
10 September 2025
Unprompted review
Reply from National Tool Hire
Good Morning, We are most certainly not going out of business @HPJ. Please kindly refrain from posting comments in this tone. If you have any queries or would like to speak to us about placing an order, don't hesitate to get in touch MyExperience@NationalToolHire.co.uk.
Have a great day.
NTH Customer Service Team
DO NOT USE
DO NOT USE
I've been waiting since November 18th for a £500 deposit refund after hiring a cherry picker. I have contacted them several times and keep being told they've passed it on to their accounts department but 3 months later I still haven't got my money.
17 November 2025
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
Do not use! You will not receive your equipment!
Do not use! The service is that bad I’m still not sure if I’ve been scammed. Never received the ladder I hired which meant I wasted a tradesman’s time and had to call the job off. When I called to enquire the next day when it would be delivered they gave me multiple excuses for the delay and eventually would hang up on me! I’m still trying to get a refund. If you had a zero star rating I would choose that
5 February 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
Extremely convoluted process
Extremely convoluted process. Tool arrived late. Poor and slow communication.
4 February 2026
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
DO NOT USE THIS COMPANY
Absolutely shocking company…..we have been waiting for a deposit to be paid back to us , the equipment was hired back in early December.
Despite emails and phone calls and promises of a refund we are still waiting. This is fraud and theft….do not touch this company..not sure what legal steps to take now , but rest assured we will.
10 December 2025
Unprompted review
Reply from National Tool Hire
Hi Paul, can you please drop us a message at MyExperience@NationalToolHire.co.uk. Please include your order number and I will be able to assist you further.
Regards
NTH Customer Service Team
Late and overcharged
Scaffold tower drop off was a day late and the collection took 2 weeks despite promises of 'tomorrow'.
Then they have the audacity to charge my card for additional week of rental!
My bank is now reclaiming the money for me as National Tool Hire are refusing the correct their mistake.
12 January 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
RETURN MY DEPOSIT COWBOYS!
RETURN MY DEPOSIT COWBOYS!
ITS BEEN 6 WEEKS AND I AM SICK TO THE BACK TEETH OF EXCUSE AFTER EXCUSE!
3 February 2026
Unprompted review
Reply from National Tool Hire
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. As this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards NTH Customer Service Team
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