National Upskill Reviews 

50
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and expert tutors for being extremely supportive, patient, and knowledgeable throughout the entire learning journey. Learners mention that instructors always go above and beyond to provide clear guidance and encouragement whenever needed. Consumers also highlight how well structured, clear, and practical the course materials are, which helps build confidence and makes complex workplace topics much easier to follow. Many people particularly appreciate the flexible approach provided, allowing busy working professionals to successfully balance their daily job commitments alongside their studies without feeling overwhelmed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting exceptional tutors and mentors who... See more

User experience

People report positive experiences with user experience, highlighting the knowledgeable and supportive tutors... See more

Service

Reviewers express great satisfaction regarding the service provided during difficult transitions. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to work through units/workbooks. Fantastic, knowledgeable tutor who made me feel at ease right from the start. Always there to help either via zoom of email. My tutor Mish explained everything cl... See more

Company replied

Rated 5 out of 5 stars

I am currently enrolled onto my Level 5 payroll assistant manager course. My whole experience has been positive, to my onboarding process to the tutoring. I've been made to feel at ease, and I can... See more

Company replied

Rated 5 out of 5 stars

Very supportive and helpful team. Everyone goes out of their way to make sure you have what you need to succeed. They respond to messages quickly and are patient with the occasional bumps in the road... See more

Company replied

Rated 5 out of 5 stars

I am currently studying for my Level 5 Coaching Professional qualification, and am about half way through. My experience with all the team at National Upskill has been brilliant from the start... See more

Company replied


Company details

  1. Apprenticeship Centre
  2. also in
  3. Adult education centre
  4. Career and Education Provider
  5. Education Centre
  6. Educational institution

Written by the company

National Upskill are a DFE approved apprenticeship training provider operating across England. For us its all about customer service, frequent and flexible support with professional teaching and learning, delivered across a range of apprenticeship standards, with individually tailored one-to-one learner support.


Contact info

4.8

Excellent

TrustScore 5 out of 5

50 reviews

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4.8

All reviews

(50)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding experience with National Upskill – highly recommend!

I’ve had a fantastic experience with National Upskill so far, and a huge part of that is thanks to my tutor, Mish. From the very start, the support has been professional, well-structured, and genuinely focused on helping me succeed.

Mish is an exceptional tutor, knowledgeable, patient, and incredibly encouraging. Concepts were explained clearly, no question ever felt like a “silly” one, and I always felt supported throughout my learning journey. Mish’s teaching style made even challenging topics feel manageable and boosted my confidence massively.

National Upskill provides high-quality learning materials, great communication, and a supportive environment that truly wants learners to progress and achieve their goals. I already feel far more skilled, confident, and prepared thanks to this course.

I wouldn’t hesitate to recommend National Upskill to anyone looking to upskill or change career paths, especially if you’re lucky enough to have Mish as your tutor!

16 January 2026
Unprompted review
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Reply from National Upskill

Hi Dan, thank you for taking the time to leave a review, fantastic to hear that your programme is having such a positive impact. I'm sure like all our fabulous tutors Mish will be over the moon with your feedback.

Thanks - Stuart

Rated 5 out of 5 stars

They are very professional and expert…

They are very professional and expert in the service that they provide. My Tutor Sarah is really great in her job, she is very knowledgeable, kind, energetic, supportive and in one word really amazing.

15 January 2026
Unprompted review
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Reply from National Upskill

Hi Atefe, Thankyou for taking the time to add a review, I'm sure the 'amazing' Sarah will be really pleased with the feedback.

Thank you - Stuart.

Rated 5 out of 5 stars

Highly recommend the National Upskill Apprenticeship Program!

I am currently completing my Payroll Qualification Level 5 through the National Upskill Apprenticeship Program, and I have had a great experience so far. The coursework is very practical and structured in a way that makes complex payroll concepts easy to understand and apply in real work situations.

I would especially like to highlight Sarah Johnson, Lead Tutor, who has been outstanding throughout the course. She is extremely supportive, knowledgeable, and understanding of the fact that most of us are working professionals with busy office schedules. Sarah provides excellent flexibility, allowing us to balance our coursework alongside our regular work commitments without added pressure.

Whenever extra support was needed, Sarah was always available and willing to help, whether through guidance, clarification, or additional resources. Her approachability and dedication truly make a difference. I would highly recommend the National Upskill Apprenticeship Program, especially for professionals looking to upskill while continuing full-time work.

14 October 2025
Unprompted review
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Reply from National Upskill

Hi Shanaka, Thankyou so much for taking the time to leave such a positive review. We are really pleased to see you programme is delivering such a positive and rewarding experience and Sarah will be over the moon with your comments.

Many thanks - Stuart.

Rated 5 out of 5 stars

My experience with National Upskill has great so far

My experience with National Upskill has been great from the very beginning with the application to start my apprenticeship till now. My tutor (Sarah Johnson) is very good at teaching and learnt new skills from the lessons she taught me regarding about Credit controller.

14 January 2026
Unprompted review
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Reply from National Upskill

Hi Inayadh, Thank you for taking the time to leave a review, its great to see you are having a really positive experience with your programme. Our team are always please to receive positive feedback as it reinforces what they do, and our core beliefs here at National Upskill.

Thank you - Stuart

Rated 5 out of 5 stars

My tutor has been very supportive and…

My tutor has been very supportive and approachable throughout my training. They explain topics clearly and take the time to make sure everyone understands before moving on. Lessons are well structured and easy to follow, which has helped me build confidence in my learning.

The tutor encourages questions and creates a positive learning environment where it feels comfortable to ask for help. Feedback is always constructive and helpful, and any areas I am unsure about are explained again in a clear and patient way.

Overall, my tutor has been knowledgeable, professional, and supportive, and has played a key role in helping me progress during my apprenticeship.

14 January 2026
Unprompted review
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Reply from National Upskill

Hi Simona, Thankyou for taking the time to leave a review, its great to see the programme is going well and has been a positive experience. Your tutor will I am sure be please to read your feedback

Thank you - Stuart.

Rated 4 out of 5 stars

Sarah Johnson

I'm really enjoying my time at National Upskill on my payroll apprenticeship. My Tutor Sarah Johnson is a blessing, and I couldn't have asked for a better tutor to teach me a new subject. She is not only patient and understanding of the new pressure i am under, but she also adapts her lesson to suit my learning technique, allowing me the chance to progress at a pace fit for me. Thank you for the support National Upskill.

14 January 2026
Unprompted review
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Reply from National Upskill

Hi Mia, really pleased to hear the programme is going well. Thankyou for taking the time to leave a review which is both high praise for Sarah and also recognises everything we believe in here at National Upskill.

Your feedback is much appreciated - Stuart.

Rated 5 out of 5 stars

My experience as an apprentice with National Upskill

I am currently studying for my Level 5 Coaching Professional qualification, and am about half way through.

My experience with all the team at National Upskill has been brilliant from the start and continues to be.

My tutor Gill is always available to offer guidance and support both inside and outside of my workshop sessions. The sessions themselves are really well paced, with a great amount of time for discussion as well as the sharing of Gill's knowledge.

I'm having such a great experience I have recommended it to a colleague!

14 January 2026
Unprompted review
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Reply from National Upskill

Hi Jennifer, thank you so much for taking the time to leave a review. Really pleased to see the qualification is a positive experience. Your feedback is testament to the skill set and mind set of the team here at NU, thanks again.

Stuart.

Rated 5 out of 5 stars

Very supportive and helpful team.

Very supportive and helpful team.
Everyone goes out of their way to make sure you have what you need to succeed. They respond to messages quickly and are patient with the occasional bumps in the road. Also, my tutor really knows his stuff.

18 December 2025
Unprompted review
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Reply from National Upskill

Hi Catherine, Thankyou for taking the time to leave a review your feedback is always appreciated. Barrie will I'm sure be pleased to hear your feedback, he certainly does.

Stuart.

Rated 5 out of 5 stars

Highly Reccomned

I have recently started a Level 5 Apprenticeship with National Upskill, the quality and service of their tutoring and materials are outstanding. It has made it very easy for me to complete alongside my role as a production manager. I would recommend to anyone who is looking to complete a course during working time.

17 December 2025
Unprompted review
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Reply from National Upskill

Hi Patrick, thankyou for taking the time to leave a review, really pleased to hear that enrolling onto your level 5 has been a success.

Rated 5 out of 5 stars

Level 4 Digital Accessibility Specialist Apprenticeship

I am seven months into my 24 month apprenticeship - Level 4 Digital Accessibility Specialist. I've noticed a huge change in my confidence when discussing accessibility with colleagues, and my knowledge is ever expanding!

I've learned so much about how different people use websites and apps, whether they're using screen readers, voice recognition software, keyboard navigation, or need simpler layouts because of cognitive disabilities.

The complexities of the intertwining legalities and guidelines is a meaty subject to cover, but what I love about National Upskill's approach is that my tutor, Barrie, considers my learning style and thought processes when setting tasks, and breaks everything down into monthly chunks that don't leave me feeling swamped – and the tasks are super clear, so I always know exactly what I need to do next.

The steady pace has made learning about digital accessibility enjoyable, and I can keep up with my day job without stressing out. It's honestly the perfect setup for learning something new while working full-time.

18 July 2025
Unprompted review
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Reply from National Upskill

Hi Jennie,

Thankyou for taking the time to leave a review, were really please to see the programme is having such a positive impact. Barrie will be pleased to read your review as its a real testament to what we do.

Thank you
Stuart

Rated 5 out of 5 stars

Mish is the best tutor ever !!

Mish has been an outstanding tutor throughout my apprenticeship journey. Her support has been consistent, genuine, and incredibly impactful.

She always ensures that the learning truly sticks by incorporating interactive quizzes during our sessions, which I find extremely helpful for retaining knowledge.

Her teaching style is engaging and enjoyable, and she creates an environment where everyone feels comfortable and encouraged to participate. Mish goes above and beyond to support us. Not just academically, but also in our day-to-day roles.
Whether she’s explaining a complex task or helping to navigate workplace challenges, she’s always there with practical advice, encouragement, and positivity.

Her energy, kindness, and infectious smile have genuinely made a difference to my learning experience. Every online session has been something to look forward to, thanks to her uplifting attitude .

16 July 2025
Unprompted review
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Reply from National Upskill

Hi Sandra,

Thank you so much for taking the time to write a review, its fantastic to see the positive picture you paint about your apprenticeship with National Upskill. Mish will be over the moon with your comments as its such a great refection on her commitment to her learners.

Thanks again
Stuart.

Rated 5 out of 5 stars

Thanks Gill

A huge thankyou to Gill for my coaching sessions.
Gills sessions have been a wonderful aid in enabling me to manage and prioritise multiple tasks.
The sessions have enhanced my current skill set and improved my productivity.
Thankyou so much Gill.

3 July 2025
Unprompted review
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Reply from National Upskill

Hi Helen,

thank you for taking the time to leave a review, i'm sure Gill will value your feedback in knowing the sessions have had a positive impact.

Many thanks
Stuart.

Rated 5 out of 5 stars

I am working towards my Level 5…

I am working towards my Level 5 Professional Coaching qualification through National Upskill and my experience so far has been first rate. Initial conversations about enrolling were really informative, with a key focus on the right fit for me, it wasn't sales like at all. My tutor Gill is so knowledgeable and helpful, and available to answers questions outside our sessions if I need help. The sessions we have are flexible and Gill is really accommodating to my hectic works schedule which is appreciated! Very nice touch when I enrolled of a personalised note pad being delivered to me, a real wow moment and set the tone for a great experience so far.

3 July 2025
Unprompted review
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Reply from National Upskill

Hi Jen,

Thankyou so much for taking the time to write a review, it certainly sounds like a successful experience so far and I'm sure Gill will be over the moon with the feedback. As always anything you need please do let us know.

Many thanks
Stuart.

Rated 5 out of 5 stars

Review

Sarah has been really helpful throughout my entire apprenticeship. I really recommend national upskill to anyone who is thinking about doing an apprentieship.

23 June 2025
Unprompted review
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Reply from National Upskill

Hi Claudia, thankyou for taking the time to leave a review, were glad its been a positive and worthwhile experience. Sarah will be pleased to receive your recommendation - Thankyou!

Rated 5 out of 5 stars

Amazing People with Amazing Skills and knowledge!

My apprenticeship has been a very positive experience so far, and I am infinitely thankful for the support that has come my way. My tutor, Gill, has been one of the best things to come out my apprenticeship. She has been supportive and extremely knowledgeable; she gives constructive criticism and encouragement, which has made me stronger in terms of both confidence and skill during my apprenticeship.

Another special shout-out goes to the absolutely amazing Mish! She has been just incredibly supportive-whether explaining tasks, supporting me in day-to-day work, or stepping in whenever there are a few complications to work through. It has been so uplifting to have positive energy and kindness supported by practical help every day and her smile and laugh makes my day every time we had a session online.

The wonderful experiences with Gill and Mish have meant that my apprenticeship journey has been fabulous in every way and enjoyable. I now feel confident with where I am and ready to grasp the new stepping stones stacked in front of me. I am thankful to have had a powerful support network carrying me through. Well done Ladies!

11 June 2025
Unprompted review
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Reply from National Upskill

Hi Krystian, thankyou for taking the time to add a review, glad to see the support you received has had a real impact, Gill and Mish will appreciate the feedback as testament to their hard work and commitment. Thankyou for your time.

Rated 5 out of 5 stars

Support and Structure :)

I managed to secure an apprenticeship all thanks to Helen who was always there to give me tips and tricks for my interview. Since starting, I have learnt numerous new things during my course led by my kind tutor Mish. Furthermore, I have since won Star Of The Quarter at my company with the help of integrating what I have learnt in my classes.

If you need help, it's always there one email away :)

22 May 2025
Unprompted review
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Reply from National Upskill

Hi Rafe, thank you for taking the time to post your feedback. Really please to hear your experience has been positive and I know Helen and Mish are equally pleased. I recall seeing you on the 'star of the quarter' social media posts. Well done and keep up the hard work.

Rated 5 out of 5 stars

Helen was amazing!

Helen was amazing!
Not only did she give me a call the same day I applied for the apprenticeship, she made every step easy.
From the interview to the on boarding.
Very friendly and chatty also which helps when applying for a new career.

19 May 2025
Unprompted review
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Reply from National Upskill

Hi 'consumer' thanks for taking the time to leave a review based on your initial experience with National Upskill, really pleased to hear the experience has been positive, Helen does an amazing job as do the rest of the NU team.

Rated 5 out of 5 stars

Wonderful staff

I managed to get an apprenticeship thanks to the help of a member of staff named Helen who was lovely and helpful throughout the whole process. We only spoke over the phone and every time I would receive a phone call from Helen, I would receive nothing but kind words and support. Thank you

23 April 2025
Unprompted review
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Reply from National Upskill

That's great news, clearly a winning combination with you and Helen on the case, all the very best for the new role. Anything we can do at any stage please do let us know.

Rated 5 out of 5 stars

Caring approach

A fantastic process centred on individual needs.
Lovely people providing support and assistance!
Thank you National Upskill!

10 April 2025
Unprompted review
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Reply from National Upskill

Good to hear its going well, and thankyou for taking the time to post a review,

Rated 5 out of 5 stars

A fabulous training provider!

I am currently completing an Apprenticeship with National Upskill and I am very impressed with my experience so far. I feel very well supported by the staff members and they are always on hand to provide further information and support additional to my regular detailed sessions. I am very happy with my experience and I am looking forward to learning more from my tutor over the coming months.

19 March 2025
Unprompted review
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Reply from National Upskill

Hi Lily, thank you for taking the time to review your experience to date working with National Upskill. Your feedback is valuable and helps to inform our ongoing delivery model and the support we provide.

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