National Windscreens Aberdeen branch: Very helpful, friendly and efficient. Were willing to stay open a little late for me, which in the event wasn't needed, but I was very grateful for the offer... See more
Company replied
Location
Switch locationKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
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See what reviewers are saying
Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival... See more
Company replied
Helpful technicians but waiting room lacking in coffee or tv . Could be waiting couple of hours and not much to do otherwise
Company replied
Absolutely fantastic service! The Guy's were so polite, helpful, courteous, efficient and kind. Thank you very much. Their address wasn't in the drop down box: National Windscreens, 41 Morgan Way, Bo... See more
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Company details
- #41 of 62 best companies in Vehicle Repair
- #4 of 6 best companies in Windshield Repair Service
- #25 of 36 best companies in Vehicle repair shop
About National Windscreens - Aberdeen
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, United Kingdom
- 01224-516-117
4.7
Excellent
631 reviews
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Reply from National Windscreens - Aberdeen
We're so pleased to hear that you found our service to be quick, easy, and professional. Thank you for your kind feedback!
Great customer service
Great customer service. Very understanding of the issue and prompt attention. Great advice given.
7 July 2026
Reply from National Windscreens - Aberdeen
We're so pleased you experienced great customer service and found us understanding of the issue with prompt attention. We're also happy you found our advice helpful. Thank you for your positive feedback!
Great service.
3 July 2026
Reply from National Windscreens - Aberdeen
Thank you for your positive feedback!
My initial appointment was changed…
My initial appointment was changed three times to accommodate availability of slots.
30 June 2026
Reply from National Windscreens - Aberdeen
We understand your frustration with the rescheduling. We are working to improve our scheduling process.
Quick and efficient
Quick and efficient , polite and professional service.
Fully satisfied.
2 July 2026
Reply from National Windscreens - Aberdeen
We're so pleased you experienced quick, efficient, polite, and professional service. Thank you for letting us know you were fully satisfied!
Reply from National Windscreens - Aberdeen
We appreciate you sharing that booking was easy, our communication was good, and we were helpful! We are so happy you had a positive experience with us.
Aberdeen branch - excellent
National Windscreens Aberdeen branch: Very helpful, friendly and efficient.
Were willing to stay open a little late for me, which in the event wasn't needed, but I was very grateful for the offer. The wrong closing time was on the website - closing is at 17:00.
Two things to note, neither of which are the branch staff's fault.
1. Although drop off in the morning is easy enough, there is no public transport to anywhere nearby in the later afternoon. I got the train to Dyce and a taxi from the rail station there to National Windscreens. The nearest taxi service to National Windscreens Aberdeen is, however, highly recommended - quick to respond on WhatsApp or by phone and not as expensive as calling any from the airport.
2. It is a 15-20 minute walk to the bus after you drop off your car in the morning, if you are trying to get back to the centre of Aberdeen.
Calibration, windscreen and whole car system still performing as it should - well done, Aberdeen team.
24 June 2026
Reply from National Windscreens - Aberdeen
We are so pleased to hear about your positive experience with our Aberdeen branch. It is wonderful to know that our team was helpful, friendly, and efficient, and that they were willing to accommodate your schedule. We appreciate you bringing the website's closing time discrepancy to our attention, and we will certainly look into updating that information.
We also value your detailed feedback regarding the public transport challenges and the walk to the bus stop. This information is incredibly useful for us to understand the customer journey better, and we will consider how we can improve accessibility for our clients. We are delighted that your calibration, windscreen, and car system are all performing as they should. Thank you for your kind words about our Aberdeen team!
There was a bit of crossed wires with…
There was a bit of crossed wires with appointment time not sure who was to blame for this - however they very kindly squeezed me in!
29 June 2026
Reply from National Windscreens - Aberdeen
We appreciate you sharing your experience. We are truly glad we could accommodate you despite the scheduling mix-up. Your satisfaction is very important to us.
Lack of coffee making if waiting for car
Helpful technicians but waiting room lacking in coffee or tv . Could be waiting couple of hours and not much to do otherwise
23 June 2026
Reply from National Windscreens - Aberdeen
We appreciate your feedback regarding our waiting area amenities. We understand that waiting can be challenging, and we are always looking for ways to improve our customer experience. Your comments will help us in our ongoing efforts.
Reply from National Windscreens - Aberdeen
We truly appreciate your kind words about our service. We're so pleased to hear you had such a positive experience with us.
Window was replaced quickly and…
Window was replaced quickly and securely and very professionally with no mess.
21 June 2026
Reply from National Windscreens - Aberdeen
We're so pleased your window was replaced quickly, securely, and professionally, and that our team left no mess. Thank you for your feedback!
No problem very professional thanks.
18 June 2026
Reply from National Windscreens - Aberdeen
We are so glad to hear that you had a professional experience with us. We appreciate your kind words!
Great Customer Experience
National Windscreen contacted me with an appointment within a few days of my windscreen being cracked. The windscreen was replaced within the timescale specified. The staff in the Branch were friendly, respectful and professional. The prompt response, customer service and efficient turnaround on my vehicle provided me with a very positive experience.
2 June 2026
Reply from National Windscreens - Aberdeen
We're happy to hear that we contacted you promptly and that the windscreen replacement was completed within the specified timescale. It's great to know our staff were friendly and professional, providing you with a very positive experience.
So easy to drop off car and a phone…
So easy to drop off car and a phone call to say it was ready, perfect
17 June 2026
Reply from National Windscreens - Aberdeen
We're so glad your car drop-off and pick-up were seamless. We appreciate your positive feedback!
Reply from National Windscreens - Aberdeen
We appreciate your kind words about our professional service.
Replaced my windscreen with a note on…
Replaced my windscreen with a note on the job sheet saying that my HUD was blurry, no mention when I picked up the vehicle and they let me drive away thinking the work was complete. I had to call to complain, my windscreen is now being replaced again under warranty. Very poor service and communication.
11 June 2026
Reply from National Windscreens - Aberdeen
We apologize for the issues with your windscreen replacement and the lack of communication. We are reviewing this internally to improve our service.
Very helpful when I asked for them to…
Very helpful when I asked for them to check if I needed new screen or patches lovely helpful clear explanations and did job then without appointment
8 June 2026
Reply from National Windscreens - Aberdeen
We're so glad we could assist you promptly and provide clear explanations. We appreciate your kind words about our service. Thank you for your positive feedback!
Straightforward
26 May 2026
Reply from National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Aberdeen
We appreciate your feedback.
No problems at all
23 May 2026
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback. We are glad to know you had a good experience with us.
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