Good planning with time etc. Staff phoned me before appointment. Took car to be fixed, left car at the workshop, walked into Bangor whilst windscreen was getting fixed, there is a brilliant pathwa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really good service, they as quickly as they could serviced my full windscreen, they booked me in and serviced whilst I waited done in time to return to work immediately! Very satisfied with their ser... See more
Company replied
Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... See more
Company replied
Great communication from the team, keeping me updated even when the weather was making it difficult to complete jobs. Harvey was really helpful, friendly and professional, making sure I got the right... See more
Company replied
Company details
- #43 of 64 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #29 of 39 best companies in Vehicle repair shop
About National Windscreens - Bangor
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, United Kingdom
- 01248-730-113
4.8
Excellent
306 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good service
Really good service, they as quickly as they could serviced my full windscreen, they booked me in and serviced whilst I waited done in time to return to work immediately! Very satisfied with their service.
30 March 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback. We're happy to hear that you were very satisfied with the prompt service and that we were able to get you back to work quickly.
Good planning with time etc
Good planning with time etc. Staff phoned me before appointment.
Took car to be fixed, left car at the workshop, walked into Bangor whilst windscreen was getting fixed, there is a brilliant pathway near the workshop.
Got back, windscreen had been fixed. Perfect and helpful staff.
Diolch
31 March 2026
Reply from National Windscreens - Bangor
We appreciate you sharing your experience. We're happy to hear that you found the planning convenient and the staff helpful. It's great to know you were able to enjoy the local area while the work was completed and that you were satisfied with the repair.
Honest friendly and very helpful
Honest friendly and very helpful. Repaired the windscreen without having to replace it.
2 April 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We are so happy to learn that you found our team honest, friendly, and very helpful in repairing your windscreen.
Reply from National Windscreens - Bangor
We're happy to hear that you completed your work quickly and perfectly. Thank you for your positive feedback; we appreciate it.
It was a smooth and flexible approach…
It was a smooth and flexible approach with a knowledgeable and experienced repair engineer, it was a job well done.
30 March 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're so happy to learn that you experienced a smooth and flexible approach with a knowledgeable repair engineer, and the job was well done.
Great communication and amazing service.
24 March 2026
Reply from National Windscreens - Bangor
We appreciate you sharing that our communication was great and the service amazing! We are so happy you were pleased with our team.
Great service.
Great service and easy booking, quick and easy to deal with. Technician was very helpful.
27 March 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We are so happy to learn that booking was easy, and our service was quick and helpful.
Sorted out a chip in my windscreen…
Sorted out a chip in my windscreen although it is still slightly visible it saves me replacing the screen right now
23 March 2026
Reply from National Windscreens - Bangor
We're happy to hear that we could sort out the chip on your windscreen and save you from a replacement right now. We appreciate your positive feedback and are glad we could help!
Called to confirm date and time …
Called to confirm date and time following insurance claim..friendly team..great service
12 March 2026
Reply from National Windscreens - Bangor
We appreciate you confirming your appointment after your insurance claim. We're happy to hear that our team provided great and friendly service for you!
Reply from National Windscreens - Bangor
We appreciate you sharing that our service was very good and efficient! We are so happy you were pleased with our team.
Excellent professional service
Excellent professional service from the technician. Replacement screen is perfect.
The lady in the office who set up the appointment was very helpful.
18 March 2026
Unprompted review
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're happy to learn that you received excellent and professional service from the technician and that the replacement screen is perfect. We're also glad the office staff was helpful.
Excellent service from the Bangor…
Excellent service from the Bangor branch in North wales including a very promt repair to a part that was weather deteriorated. Thanks to Matt and Gareth, very professional and friendly.
11 March 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback regarding the prompt repair of the weather-damaged part at our Bangor branch. We're happy to hear that you found the service excellent and the team professional and friendly. Thank you!
Great hospitality officeant thorough…
Great hospitality officeant thorough respectful not to long to get job done
11 March 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We are so happy to learn that you received great hospitality and a thorough, respectful, and efficient service.
Friendly and efficient service
26 February 2026
Reply from National Windscreens - Bangor
We appreciate you sharing that our service was friendly and efficient! We are so happy you were pleased with our team.
Reply from National Windscreens - Bangor
We're happy to hear that you had a great experience with our prompt service and communication. Thank you for your A1 rating!
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Professional and helpful team
Great communication from the team, keeping me updated even when the weather was making it difficult to complete jobs. Harvey was really helpful, friendly and professional, making sure I got the right work done on my windscreen. Really happy with the work they completed.
17 December 2025
Reply from National Windscreens - Bangor
We appreciate your feedback and are happy to hear about your experience. We're glad that the team kept you updated and that you were pleased with the helpful and professional service. Thank you!
Great service
Great service. Two very polite and friendly guys. Took less time than I thought. Very professional service.
11 February 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're so happy to learn about the great, professional service delivered by the polite and friendly guys in less time than expected.
Efficient and straightforward.
The booking system was straightforward to use and confirmation clear. Regular updates provided. On the day, the booking kept to schedule, and was completed quicker than I was expecting. Staff were polite and helpful. Well done.
4 February 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback. We're happy to hear that you found the booking system easy to use and the updates helpful. We're also glad the service was prompt and the staff polite.
Reply from National Windscreens - Bangor
We appreciate your kind words and are so glad you had a great experience with our service. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.