The Process was made simple from the initial enquiry to completion. The booking phone call was easy as the operative did all of the required checking of my insurance. The fitter on the day was pu... See more
Company replied
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Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... See more
Company replied
Window was fitted fine but the fitter didn't reconnect the window washes so the water just sprays all over the engine. Waiting for a call back to get it sorted.
Company replied
Excellent staff member, kept me fully informed and time service would take, polite and happy! Did find it difficult to find as quite a big industrial estate but found in the end with directions rath... See more
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Company details
- #42 of 62 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #24 of 35 best companies in Vehicle repair shop
About National Windscreens - Bangor
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, United Kingdom
- 01248-730-113
4.7
Excellent
334 reviews
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Exellent service
17 July 2026
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service at the fitting…
Great customer service at the fitting centre. Quality workmanship
16 July 2026
Reply from National Windscreens - Bangor
We're so pleased to hear you received great customer service at our fitting centre and were happy with the quality workmanship. Thank you for your kind feedback!
Reply from National Windscreens - Bangor
We're so pleased to hear that you experienced excellent service and that we kept you updated. Thank you for your wonderful feedback!
Window was fitted fine but the fitter…
Window was fitted fine but the fitter didn't reconnect the window washes so the water just sprays all over the engine. Waiting for a call back to get it sorted.
2 July 2026
Reply from National Windscreens - Bangor
We are very sorry to hear about the issue with your window washes after the fitting. We understand your frustration and are looking into this to ensure it's resolved promptly.
The on site team were brilliant ,all…
The on site team were brilliant ,all from the initial contact no hassle
6 July 2026
Reply from National Windscreens - Bangor
We're so pleased to hear that our on-site team provided brilliant service from your initial contact and that everything was hassle-free. Thank you for your feedback!
Reply from National Windscreens - Bangor
Thank you for your positive feedback! We are so pleased to hear that you found our service helpful and efficient. We truly appreciate your kind words.
Reply from National Windscreens - Bangor
We are so happy to hear that you had an excellent and efficient experience with us. We truly appreciate your kind words!
Bits of trim damaged and cover for…
Bits of trim damaged and cover for screws missing no atempt made to clean class out of the door
23 June 2026
Reply from National Windscreens - Bangor
We are truly sorry to hear about the damaged trim, missing screw covers, and the glass not being cleaned from your door. We understand your frustration and regret that our service did not meet your expectations. We will review this feedback to improve our quality and attention to detail.
Started work on time
Started work on time, respected and took care with vehicle. Left car clean
16 June 2026
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
We're glad we delivered quick, efficient repair and good communication. Thank you!
Reply from National Windscreens - Bangor
We are delighted you had an excellent experience with us.
Reply from National Windscreens - Bangor
We're glad our service was excellent and easy to book. Thank you!
Windscreen replacement
Great job done, by very friendly and helpful technicians, throughly recommend them
12 June 2026
Reply from National Windscreens - Bangor
We're so pleased our technicians were friendly and helpful, doing a great job. Thank you!
After securing date all went really…
After securing date all went really well, friendly staff quick and informative
5 June 2026
Reply from National Windscreens - Bangor
We're so pleased everything went well and our staff was friendly and informative. Thank you!
Booked a home visit - no show
Booked a home visit, they did not turn up and despite being the last job on their list that day, they lied and said we were not in when they knocked at lunch time. Re-booked for two days later and drove an hour to the nearest location. Not one please or thank you on arrival, just a "keys? It will be ready an hour after we start the job, so in an hour." Staff seemed very disinterested, waiting room was of poor quality, I have sat on cleaner chairs, avoided the customer toilet. When I got my car back and I inspected it I asked them to refit the window side panels as one was incorrectly fitted. To be fair to the guy who did the refit he did do it there and then and apologised for not checking it was done properly first time. He then gave me good advice on windscreen care before I left. He was good, the other staff were not. Overall the experience was poor and I will be checking with my next car insurance company who they use for windscreen changes.
22 May 2026
Reply from National Windscreens - Bangor
We appreciate you sharing your experience. We are concerned to hear about the issues you encountered with the technician missing you during the home visit and the subsequent service at our location. We are addressing the feedback regarding staff demeanor, waiting area quality, and the initial fitting error to ensure improvements. We are glad one of our technicians was able to resolve the issue and offer helpful advice.
An Excellent Service
The Process was made simple from the initial enquiry to completion.
The booking phone call was easy as the operative did all of the required checking of my insurance.
The fitter on the day was punctual, knowledgeable and very polite. He completed the job without any problems, leaving the car in a pristine condition and ready to use.
All in All an excellent service.
2 June 2026
Reply from National Windscreens - Bangor
We appreciate you sharing your feedback. We're happy to hear that the entire process, from inquiry to completion, was simple and easy. It's great to know the fitter was punctual, knowledgeable, and polite, leaving your car in pristine condition. Thank you for recognizing our excellent service!
Reply from National Windscreens - Bangor
We're so pleased you had an excellent experience with our quick service. Thank you for your kind words.
Repaired my window fast and were very…
Repaired my window fast and were very friendly thanks
Quick service and excellent staff
22 May 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're glad we repaired your window quickly and our staff was excellent.
Reply from National Windscreens - Bangor
We're glad you enjoyed your experience. Thank you for your feedback!
Brilliant service and had a new…
Brilliant service and had a new windscreen done in no time
5 May 2026
Reply from National Windscreens - Bangor
We're so glad to hear that you received brilliant service and that your new windscreen was installed quickly. Thank you!
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