This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... See more
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Location
Switch location11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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See what reviewers are saying
Had to replace my windscreen due to a crack and this was the only option through insurance. The guy in the Barnstaple workshop is fantastic, clearly cares a lot about his work, skilled and conscientio... See more
Company replied
What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... See more
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Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... See more
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Company details
- #42 of 63 best companies in Vehicle Repair
- #4 of 6 best companies in Windshield Repair Service
- #26 of 37 best companies in Vehicle repair shop
About National Windscreens - Barnstaple
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, United Kingdom
- 01271-900-013
4.6
Excellent
255 reviews
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Turned up on time very efficient and…
Turned up on time very efficient and polite young man
29 June 2026
Reply from National Windscreens - Barnstaple
We're so pleased to hear our team member was efficient and polite, and arrived on time. Thank you for your positive feedback!
Reply from National Windscreens - Barnstaple
We are so glad you enjoyed your experience with our friendly and professional service. We appreciate your kind words.
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Barnstaple
We're glad you had a great experience with our service and communication. Thank you for your kind words.
Just an all round good experience with…
Just an all round good experience with friendly staff.
5 June 2026
Reply from National Windscreens - Barnstaple
We are so pleased you had a good experience with our friendly staff. Thank you!
Substandard in every respect.
numerous cancellations on NW side, changes in location where the replacement windscreen would be carried out, lots of confusion and contradictions. Windscreen not fitted with care, rushed. Customer service also useless taking 3 weeks to revert. All in all, substandard in every respect.
22 May 2026
Reply from National Windscreens - Barnstaple
We sincerely apologize for the numerous issues you encountered, from cancellations and location changes to the rushed fitting and poor customer service. We are reviewing this.
Made the appointment
Made the appointment. You came to me at the appointed time. Did the job. What’s not to like. Thank you all.
19 May 2026
Reply from National Windscreens - Barnstaple
We're so glad we could meet your expectations and provide excellent service. Thank you for your wonderful feedback!
Once again the guy who fitted the new…
Once again the guy who fitted the new screen was brilliant, it’s just that in the effort to make more money you aren’t fitting screens that match the original, which leaves a blind spot on the side of the screen when the heating element comes on to defrost and demist the screen, such a shame when everything else is so good 🤷♂️🤷♂️🤷♂️🤷♂️
13 May 2026
Reply from National Windscreens - Barnstaple
We appreciate your feedback and are concerned about the screen matching issue. We are reviewing our processes to ensure screen replacements meet original specifications.
Great service completed quickly and…
Great service completed quickly and professionally. Friendly and helpful staff.
30 April 2026
Reply from National Windscreens - Barnstaple
We appreciate your kind words! We're glad our service was quick, professional, and our staff friendly.
Excellent experience
Had to replace my windscreen due to a crack and this was the only option through insurance. The guy in the Barnstaple workshop is fantastic, clearly cares a lot about his work, skilled and conscientious.
30 April 2026
Reply from National Windscreens - Barnstaple
We're glad to hear our colleague in Barnstaple provided such excellent service during your windscreen replacement. We appreciate you sharing your positive experience.
Reply from National Windscreens - Barnstaple
We appreciate you sharing that our service was friendly and communication was good! We are so happy you were pleased with us.
Reply from National Windscreens - Barnstaple
We appreciate you sharing that our service was friendly and helpful! We are so happy you recommend us.
Fitter kept me updated
Fitter kept me updated, friendly and chatty. Great member of staff.
23 April 2026
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback. We are so happy to learn that you were kept updated and that the fitter was friendly and chatty.
Fast, Efficient and Friendly Service
Despite the email I received on booking saying the job would take up to 4 hours, it only took just over 1. Fast, efficient and friendly service.
9 April 2026
Reply from National Windscreens - Barnstaple
We're happy to hear that you received fast, efficient, and friendly service. We appreciate your positive feedback and thank you for taking the time to share your experience with us.
Very good service… and lovely staff… 😊
18 March 2026
Reply from National Windscreens - Barnstaple
We appreciate you sharing that our staff was lovely and our service was very good! We are so happy you were pleased with us.
Perfect experience
Perfect experience, dealt with quickly and efficiently. All done and completed on time, friendly kind staff.
6 April 2026
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback! We're so happy to learn that you had a perfect experience, that you were dealt with quickly and efficiently, and that our staff were friendly and kind.
Excellent service.
31 March 2026
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient service and great people…
Very efficient service and great people to deal with.
21 March 2026
Reply from National Windscreens - Barnstaple
We appreciate you sharing that our service was efficient and that you found our people great to deal with! We are so happy you were pleased with us.
I was lucky I didnt need to drive my…
I was lucky I didnt need to drive my car very far for a week as that was how long it took them to fix my windscreen.
25 March 2026
Reply from National Windscreens - Barnstaple
We appreciate you taking the time to share your experience. We're sorry your windscreen repair took so long, and we'll review how to improve our service times.
Friendly reception
Friendly reception , informative and a very quick easy job . Thank you chaps 🤙
15 March 2026
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback! We are so glad to learn you found our reception friendly and the job quick and easy.
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