Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... See more
Company replied
Location
Switch location97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
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See what reviewers are saying
Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... See more
Company replied
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... See more
Company replied
5 star rating is for the installer. Great customer service from the installer, not from the initial one, he could've done the job on that day if he waited less than 5 mins, because of a tiny bit of dr... See more
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Company details
- #41 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Bolton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, United Kingdom
- 01204-235-168
4.4
Excellent
372 reviews
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Reply from National Windscreens - Bolton
We're so pleased you found our service reliable and on time, and that our worker was quick and efficient. Thank you for your wonderful feedback!
Reply from National Windscreens - Bolton
We're so pleased to hear that you experienced fast service and found our team to be friendly. We truly appreciate your positive feedback!
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional and polite
Very professional and polite. Friendly service. Updated with arrival time and was quick and efficient
4 June 2026
Reply from National Windscreens - Bolton
We're so pleased you found our service professional, polite, and friendly. We appreciate your kind words about our efficiency!
Simple & efficient
Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book it in at the address of the job I was working at on the day. I received regular updates/ reminders about the repair & on the actual day I received a tracking link as an estimate as to when I would be fitted in. Fortunately I was an early morning appt & it was completely fitted in 30 mins for £75! Bargain … would I recommend this company…. Absolutely!
27 April 2026
Reply from National Windscreens - Bolton
We're happy to hear that the service was simple and efficient. It's great to know you were pleased with the updates and the convenient repair at your work location. Thank you for recommending us!
Reply from National Windscreens - Bolton
We appreciate your positive feedback! We're so happy you received excellent, fast service and were well-informed throughout the process.
National windscreens dealt with things…
National windscreens dealt with things quickly and when problems arose they informed me immediately and kept me informed until they were able to sort the correct part. Excellent service
1 January 2026
Reply from National Windscreens - Bolton
We appreciate your positive feedback. We're happy to hear that we dealt with everything quickly and kept you informed when issues occurred until we sourced the correct part.
Excellent work
Appointment time tracking was a bit off and lagged behind real time. But once the guy was on site, he was excellent. Did a very good job quickly
12 December 2025
Reply from National Windscreens - Bolton
We appreciate you bringing the appointment time tracking issue to our attention. We're glad the service was excellent and efficient once on site!
Great service
Great service , friendly informative operative , very proffesional .
Would highly reccommend National Windscreens .
⭐️⭐️⭐️⭐️⭐️
23 October 2025
Reply from National Windscreens - Bolton
We appreciate your positive feedback! We're happy to hear that you received great service from a friendly, informative, and professional operative. We're glad you recommend our service.
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service and professional
Great service and professional. Could not be more helpful and car was great.
19 September 2025
Reply from National Windscreens - Bolton
We appreciate you taking the time to leave us this great review! We are so happy to hear that you were pleased with our professional service and your car.
National windscreens Bolton
National windscreens Bolton, exceptionally poor service!
I made a home appointment for two days time after eventually getting through to them, it took half a day. The appointment was booked and they verbally said I would either get a morning or afternoon slot, I got neither, I got a slot between 8.30 am and 5.00 pm. I waited in as requested and checked on the app when they would be with me. At around 11.00 am I was the next job. At 2.00 pm I got a call from Bolton saying they will not be coming today.
Very abrupt and eventually rude.
My advice go elsewhere
10 September 2025
Unprompted review
Reply from National Windscreens - Bolton
We appreciate you bringing this to our attention. We're sorry to hear about the poor service and the inconvenience caused by the appointment issues and communication. We'll review what happened to prevent this from occurring again. Thank you.
Quick efficient and freindly service …
Quick efficient and the communication was really good from start to finish I can't thank them enough 5 stars from me. 😁
29 August 2025
Reply from National Windscreens - Bolton
We're happy to hear that our quick and efficient service, along with our communication, met your needs. Thank you so much for your fantastic five-star review!
Reply from National Windscreens - Bolton
We're happy to hear that you found our service fast, efficient, and friendly! We appreciate your recommendation and are glad you enjoyed your experience.
Reply from National Windscreens - Bolton
We appreciate you sharing your positive experience! We're so happy to hear that our service was efficient and the job was completed well and on schedule for you.
Speedy work and was told what time to…
Speedy work and was told what time to return for vehicle and it was ready on time
31 July 2025
Reply from National Windscreens - Bolton
We're happy to hear that our work was completed quickly and on time. We appreciate you taking the time to leave us this wonderful feedback!
Reply from National Windscreens - Bolton
We appreciate your fantastic feedback! We are so glad that you experienced smooth and first-class service from beginning to end.
Reply from National Windscreens - Bolton
We appreciate your positive feedback! We are so happy to hear you received prompt service and that our staff were friendly and did a great job.
Reply from National Windscreens - Bolton
We're happy to hear that the technician was very good. We'll work on improving our call center experience. Thanks for your feedback.
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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