Your technician Craig was from the moment he called me to confirm his eta to leaving after the job was complete (including filling a second smaller crack that I had not noticed), nothing but outstandi... See more
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See what reviewers are saying
When I saw the broken part of the windscreen I was thinking- OMG it will need replacing probably… How surprised I was after just a few minutes 😁 what a professional job, what a quality !! He even w... See more
Company replied
Great experience. Have to wait a bit w.r.t appointment time. But they did the job perfectly. Nice and easy. Gentlemen doing, was enjoying and loving his job which makes difference. Receptionist was... See more
Company replied
Very friendly and helpful, Craig let me know of any issues he might have in replacing the windscreen well before he arrived and kept me informed throughout the day when he'd likely arrive. Minimal str... See more
Company replied
Company details
- #41 of 62 best companies in Vehicle Repair
- #4 of 6 best companies in Windshield Repair Service
- #26 of 36 best companies in Vehicle repair shop
About National Windscreens - Bridgend
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Davids Close, CF31 3SA, Bridgend, Mid Glamorgan, United Kingdom
- 01656-260-015
4.8
Excellent
510 reviews
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They were very polite and there were no…
They were very polite and there were no problems bokking appointment
17 June 2026
Reply from National Windscreens - Bridgend
We're so pleased you found our team polite and booking your appointment problem-free. Thank you!
The guy was very friendly and did…
The guy was very friendly and did everything without me actually being there as it was done at my work place. Professional job done looks amazing thankyou.
15 April 2026
Reply from National Windscreens - Bridgend
We appreciate your positive feedback. We're so happy to learn that the technician was friendly and professional while completing the job at your workplace. Thank you!
Thank you the gentleman was very…
Thank you the gentleman was very sufficient 10 out of 10
18 March 2026
Reply from National Windscreens - Bridgend
We're happy to hear that you were satisfied with the service provided. We appreciate your perfect rating and feedback!
Glass repair
Easy to book online and technician was really professional. He contacted before the appointment and arrived ahead of schedule. Great service
17 March 2026
Reply from National Windscreens - Bridgend
We appreciate your positive feedback! We're happy to learn that booking online was easy and the technician was professional, contacted you beforehand, and arrived early.
The fitters who turned up on time and…
The fitters who turned up on time and did a fab job also the communication was very good
24 February 2026
Reply from National Windscreens - Bridgend
We appreciate your positive feedback! We are so happy to learn that you were pleased with the fitters' punctuality, their fabulous work, and the very good communication.
Excellent service
Excellent service, they had a problem with the trim fixings which they sorted promptly, great service..
18 February 2026
Reply from National Windscreens - Bridgend
We're happy to hear that the service was excellent and any issues with the trim fixings were sorted out promptly. Thank you for your great feedback!
Very prompt and professional service.
8 January 2026
Reply from National Windscreens - Bridgend
We appreciate you sharing! We are so happy you were pleased with our very prompt and professional service.
The windscreen engineer was really good…
The windscreen engineer was really good and explained everything clearly
23 December 2025
Reply from National Windscreens - Bridgend
We're happy to hear that our engineer provided such a clear explanation. Thank you for your positive feedback; we appreciate it very much!
Windscreen fitted
The fitter was very polite . Informative and did a great job . Pleasure to have him here .
13 December 2025
Reply from National Windscreens - Bridgend
We're happy to hear that the fitter was polite, informative, and did a great job. It's a pleasure for us to know you were pleased with their service.
1st class service from the word go..
Ist class service from the initial contact I made with the company through my insurance I hope that I'll never have to use them again !!! Don't want any more broken windscreens.!!!
5 December 2025
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy communication from start to…
Easy communication from start to finish
Good tracking info.
Excellent windscreen installation.
28 October 2025
Reply from National Windscreens - Bridgend
We're happy to hear that you had a great experience with our easy communication, helpful tracking information, and excellent windscreen installation. Thank you for your positive feedback!
Reply from National Windscreens - Bridgend
We appreciate you sharing! We are so glad to hear you received excellent service through an easy, quick process with a friendly technician.
Amazing service.
Great service and technician was professional and very informative about the job. Thank you
1 October 2025
Reply from National Windscreens - Bridgend
We appreciate you sharing your positive experience! We're so happy to hear that you were pleased with our great service and the technician's informative professionalism.
Process was easy and the technician was…
Process was easy and the technician was amazing
2 October 2025
Reply from National Windscreens - Bridgend
We're glad you found the process easy and the technician amazing. Thank you for your feedback; we appreciate it.
The company kept in excellent contact…
The company kept in excellent contact with me and allowed me to choose a convenient time for them to visit my home. Osian was extremely friendly and helpful throughout. I couldn’t recommend their service more highly.
19 September 2025
Reply from National Windscreens - Bridgend
We're happy to hear that you experienced excellent communication and could choose a convenient time for the home visit. We're glad the technician was friendly and helpful. We appreciate your high recommendation!
Great company
A friendly efficient company, went out of their way to source our window and kept us updated constantly. Would definitely recommend them. Swansea location.
17 September 2025
Reply from National Windscreens - Bridgend
We're happy to hear that you had a positive experience with our Swansea team! We appreciate your recognition of our team's efficiency and dedication to finding the right window for you, along with our communication. Thanks for recommending us!
Good fitter
The fitter was very orofessional and explained everything he was doing was very friendly and tidy
4 September 2025
Reply from National Windscreens - Bridgend
We're happy to hear that the fitter was professional, friendly, and tidy. We appreciate you taking the time to share your positive experience with us.
Excellent service
Excellent service, friendly, knowledgeable and very professional staff
5 August 2025
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good service, kept informed
Good service, kept informed. App doesn't work very well for tracking but I made a phone call and they updated me.
Guy called to say he was on his way. polite, efficient. Job done at my home.
Professional
19 July 2025
Reply from National Windscreens - Bridgend
We appreciate you sharing your positive experience! We're glad the service and communication met your expectations. Thank you for the feedback regarding the app; we'll look into improving the tracking feature.
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