Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... See more
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A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... See more
Company replied
The young man who did the job is a cracking fella. Did an excellent job and was very friendly. I've seen him twice now, once for a repair and then for a new screen. On both occasions he was friendly a... See more
Company replied
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... See more
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Company details
About National Windscreens - Burnley
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, United Kingdom
- 01282-270-166
4.8
Excellent
382 reviews
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Reply from National Windscreens - Burnley
We're so pleased to hear that our team arrived right on schedule and completed the work with the utmost care and cleanliness. Thank you so much for taking the time to share your wonderful feedback with us!
Good communication and service
Good communication, prompt service, and job neatly done.
15 October 2026
Reply from National Windscreens - Burnley
We are so pleased to hear that you experienced clear communication, fast service, and that the work was completed in a tidy and organized manner. Thank you for taking the time to share your wonderful feedback with us!
Ex job was all done within 2 hrs
27 September 2026
Reply from National Windscreens - Burnley
We are thrilled to hear that your service was completed so quickly and efficiently. Thank you so much for taking the time to share your wonderful five-star review with us!
Great communications and very amenable…
Great communications and very amenable and friendly staff.
16 September 2026
Reply from National Windscreens - Burnley
We're so pleased to hear that you experienced great communications and found our staff to be very amenable and friendly. Thank you for your wonderful feedback!
Reply from National Windscreens - Burnley
We are so pleased to hear that we did a great job and completed the work super quickly. We truly appreciate your positive feedback!
Very pleased with the job carried out…
Very pleased with the job carried out on replacing my windscreen.
15 September 2026
Reply from National Windscreens - Burnley
We're so pleased to hear that you were very satisfied with the job carried out on replacing your windscreen. Thank you for your wonderful feedback!
Lads at burnley did a great job…
Lads at burnley branch did a great job windowscreen replacement only took a couple of hours.Acted professional and polite what more can I say top job.
5 September 2026
Reply from National Windscreens - Burnley
We're so pleased to hear that the team at our Burnley branch did a great job with your windscreen replacement! It's wonderful that it only took a couple of hours and that they were professional and polite.
The young man who did the job is a…
The young man who did the job is a cracking fella. Did an excellent job and was very friendly. I've seen him twice now, once for a repair and then for a new screen. On both occasions he was friendly and enthusiastic and very patient with me and my questions, which he has probably been asked a thousand times. Excellent very pleased. Thank you.
8 August 2026
Reply from National Windscreens - Burnley
We're delighted to hear about your excellent experience with our technician! It's wonderful that he was friendly, enthusiastic, and patient, and that you're very pleased with the job.
Reply from National Windscreens - Burnley
We're so pleased to hear that you experienced excellent service and top communication. Thank you for your wonderful feedback and for your recommendation!
Good service
Apart from changing our booking, when it became apparent the job could not be done at our home, the service was quick and efficient.
20 August 2026
Reply from National Windscreens - Burnley
We're glad to hear that despite the change in your booking, our service was quick and efficient. We appreciate your understanding.
Great staff
Great customer service kept me informed every step of the process fitter was very polite and accommodating with me bedn ill at the time
20 August 2026
Reply from National Windscreens - Burnley
We're so pleased to hear that our customer service kept you informed every step of the process. It's wonderful to know that our fitter was polite and accommodating, especially while you were unwell.
Excellent service
11 August 2026
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Site could be in a more accessible…
Site could be in a more accessible place .Especially if it is a 2-4hr job and no other transport.
16 August 2026
Reply from National Windscreens - Burnley
We appreciate your feedback regarding our location's accessibility. We understand how important convenient transport options are for shorter visits. We are always looking for ways to improve our services.
Windscreens trims still coming off…
Windscreens trims still coming off after 3 attempts, poor quality workmanship and after market parts.
22 January 2026
Reply from National Windscreens - Burnley
We are truly sorry to hear about the recurring issues with the windscreen trims and the quality of the parts and workmanship. We understand your frustration with this ongoing problem. We are committed to resolving this for you.
Superb agent who fixed my windscreen
Superb agent who fixed my windscreen, really warm friendly greeting when i went in and he was on his own and busy, a really nice lad Johnnie don't let him go he can train youngsters in the art of customer service
30 July 2026
Reply from National Windscreens - Burnley
We're so pleased to hear about your positive experience! It's wonderful that our agent provided such a warm and friendly greeting, and we're delighted that you were so impressed with their customer service.
Very polite easy to talk to quick fix…
Very polite easy to talk to quick fix great service
25 July 2026
Reply from National Windscreens - Burnley
We're so pleased you found our team polite and easy to talk to, and that we provided a quick fix and great service. Thank you for your wonderful feedback!
Very professional from first contact to…
Very professional from first contact to fitting of windscreen
13 July 2026
Reply from National Windscreens - Burnley
We're so pleased to hear that your experience with us was professional from your first contact to the fitting of your windscreen. Thank you for your wonderful feedback!
Windscreen chip and crack
Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and small crack was. Brilliant service all round from booking to completing. Also received a thorough report after too. Fully recommend.
14 July 2026
Reply from National Windscreens - Burnley
We're so pleased to hear about your excellent experience! It's wonderful that we kept you updated and that the work on your windscreen was so effective. We're glad you found our service brilliant from booking to completion and appreciate your recommendation.
They did it when they said
They did it when they said. Start at 10.00am and finish at 12.30 pm. No dramas. The only thing I would say is there should be a coffee machine in the waiting area.
14 July 2026
Reply from National Windscreens - Burnley
We're glad to hear our service was prompt and efficient. We appreciate your suggestion regarding a coffee machine in the waiting area; we will certainly consider this for our future improvements. Thank you for your feedback!
Reply from National Windscreens - Burnley
We're so pleased to hear that our team was helpful and friendly, and that your windscreen was replaced quickly. Thank you for your kind words!
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