Superb agent who fixed my windscreen, really warm friendly greeting when i went in and he was on his own and busy, a really nice lad Johnnie don't let him go he can train youngsters in the art of cus... See more
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Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... See more
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I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... See more
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A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... See more
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Company details
- #41 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Burnley
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, United Kingdom
- 01282-270-166
4.8
Excellent
369 reviews
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Superb agent who fixed my windscreen
Superb agent who fixed my windscreen, really warm friendly greeting when i went in and he was on his own and busy, a really nice lad Johnnie don't let him go he can train youngsters in the art of customer service
30 July 2026
Reply from National Windscreens - Burnley
We're so pleased to hear about your positive experience! It's wonderful that our agent provided such a warm and friendly greeting, and we're delighted that you were so impressed with their customer service.
Very polite easy to talk to quick fix…
Very polite easy to talk to quick fix great service
25 July 2026
Reply from National Windscreens - Burnley
We're so pleased you found our team polite and easy to talk to, and that we provided a quick fix and great service. Thank you for your wonderful feedback!
Very professional from first contact to…
Very professional from first contact to fitting of windscreen
13 July 2026
Reply from National Windscreens - Burnley
We're so pleased to hear that your experience with us was professional from your first contact to the fitting of your windscreen. Thank you for your wonderful feedback!
Windscreen chip and crack
Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and small crack was. Brilliant service all round from booking to completing. Also received a thorough report after too. Fully recommend.
14 July 2026
Reply from National Windscreens - Burnley
We're so pleased to hear about your excellent experience! It's wonderful that we kept you updated and that the work on your windscreen was so effective. We're glad you found our service brilliant from booking to completion and appreciate your recommendation.
They did it when they said
They did it when they said. Start at 10.00am and finish at 12.30 pm. No dramas. The only thing I would say is there should be a coffee machine in the waiting area.
14 July 2026
Reply from National Windscreens - Burnley
We're glad to hear our service was prompt and efficient. We appreciate your suggestion regarding a coffee machine in the waiting area; we will certainly consider this for our future improvements. Thank you for your feedback!
Reply from National Windscreens - Burnley
We're so pleased to hear that our team was helpful and friendly, and that your windscreen was replaced quickly. Thank you for your kind words!
A good and competent technician
A good and competent technician. He arrived on time. Carried out the work to a high standard and had good communication skills.
1 July 2026
Reply from National Windscreens - Burnley
We're delighted to hear that our technician was competent, arrived on time, and completed the work to a high standard. We're also pleased they had good communication skills!
Reply from National Windscreens - Burnley
We are so pleased to hear that you had a positive experience. We truly appreciate your kind words about our friendly staff and great communication.
The staff were very polite
The staff were very polite, helpful really professional people
25 June 2026
Reply from National Windscreens - Burnley
We're so pleased to hear that our staff were polite, helpful, and professional. Thank you for your kind feedback!
Very helpful all the way through
Very helpful all the way through.
The technician at Burnley was friendly and helpful. Our problem was duly solved.
20 June 2026
Reply from National Windscreens - Burnley
We're so pleased our team was helpful and friendly, and that we could solve your problem. Thank you for your kind words!
Very disappointed was left without car…
Very disappointed was left without car for 3 week when I first contacted appointment date was 12 days to wait then on the morning of appointment booked between 8 and 1 they called and said they had to change time till 2 o clock at 4 got a call to say can't make it can't fit windscreen because it was raining iv had window replace in rain before they used a canopy so waited another 9 days made a complaint they just called and confirmed they couldn't fitted new window in rain a bunch of lies avoid this company
10 June 2026
Reply from National Windscreens - Burnley
We sincerely apologize for the significant delays and inconvenience you experienced, leaving you without your car for an extended period. We regret the repeated appointment changes and the issues with the windscreen fitting due to weather. We are reviewing these concerns to improve our service.
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Burnley
We're so pleased you received first-class service and a job well done. Thank you!
Reply from National Windscreens - Burnley
We're glad you found our service and communication great, and that we were on time.
Easy to deal with!
Easy to book, change when needed, very flexible. Completed in 30 mins, drove away in 45 mins.
5 June 2026
Reply from National Windscreens - Burnley
We're so glad to hear you found our booking process easy and flexible, and that your experience was efficient! Thank you for your kind words.
Great communication
Great communication, friendly and polite staff, car was ready at the time promised. Also gave me details to get in touch if I had any issues afterwards. Highly recommend :)
3 June 2026
Reply from National Windscreens - Burnley
We're delighted to hear about your positive experience with our communication and polite staff. We're also glad your car was ready as promised and you feel supported afterward.
great job thanks
3 June 2026
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficient
They were able to come out to me the next day with a replacement rear windscreen. The technician was very well mannered and efficient. He cleaned up all the broken glass and left my car very tidy afterwards.
3 June 2026
Reply from National Windscreens - Burnley
We're so pleased we could provide a replacement rear windscreen quickly. We're glad our technician was efficient and left your car tidy. Thank you for your positive feedback!
Reply from National Windscreens - Burnley
We're so glad you found our service quick and informative. We appreciate your kind words.
The replacement of the windscreen was very good.
The replacement of the windscreen was very good and it is now working well , I have no complaints about the work done.
The only thing I can say is that the position of the unit was quite well away from any bus stop so it was not easy to leave and then return later.
22 May 2026
Reply from National Windscreens - Burnley
We're glad the windscreen replacement was successful. We understand the unit's location posed a challenge for public transport, and we appreciate your feedback on this.
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