Great service all round , friendly staff . Job done

Easy booking, great service and staff

The technician was great but the person in reception could have been friendlier

Booking was fine but instead of at home I was asked would I have it replaced at your base,no problem all done in the time frame I was given.

Great Service - Reasonably Priced- Good availability of appointments

Great communication and service

My windscreen was replaced on 8th July. Nothing at all wrong with the service, but the replacement windscreen is absolute "garbage". It is an XYG screen (Chinese glass) and there are scratches on the inside of the screen and it is absolutely covered in small "bubbles" which are in the laminate. In low sun these bubbles shine brightly and are extremely distracting. The car is booked in for another screen to be fitted on 22nd July. Hopefully it won't be a cheap Chinese screen again! It has been very disappointing and inconvenient to have to have the job done again!

Disappointed that a company providing insurance support to Aviva had no local sites that offered weekend appointments. When you work this is a massive inconvenience. I had to drop the car off early then get a taxi home so I could work and then back again in a taxi to collect my car as a while you wait service wasn’t available. At an additional cost of £50
My car was then returned with a fault as the wiper had not been fitted back correctly, so another inconvenience to get this repaired, I am currently waiting from communication from the depot to advise when the part has arrived and how they are going to replace with minimal inconvenience to me.

Excellent quick service

The driver let me no he coming and very polite

Extremely friendly, helpful and polite technician.

Great service provided. Quick and professional.
Thanks

Excellent communication upon arrival and throughout. The guy who replaced the screen was so very pleasant and completed the job in good time.

I would not recommend National Windscreens based on my recent experience.

I waited two and a half weeks for my first replacement windscreen to be fitted, only to discover that the new windscreen was badly distorted. National Windscreens told me the car was perfectly fine to drive, but the distortion caused me to feel dizzy and gave me blurred vision whenever I drove it. The lane assist system also wasn’t working correctly after the windscreen was fitted. Despite this, I was repeatedly told it was only a “small patch of distortion” and that it was safe to drive.

I did not agree. I did not feel it was safe to drive the vehicle in that condition, so I was effectively left without the use of my car for another week while waiting for the windscreen to be replaced again. I was also told they couldn’t fit another windscreen immediately because they had to wait for the adhesive to cure before replacing it.

The replacement windscreen has now been fitted and is perfectly clear, which confirms there was something wrong with the first one. If the original windscreen was genuinely safe and acceptable, why did it need replacing? That simply doesn’t make sense to me.

I spent hours travelling back and forth to the fitting centre, making phone calls and sending emails to get the problem resolved. This was a major inconvenience, and none of it was my fault.

When I asked for compensation, I was offered just £50, despite paying a £75 excess and being unable to safely use my car because of their mistake. I declined the offer because I did not feel it reflected the time, inconvenience and stress I had experienced. I was then told to take the matter up with my insurance company, which has left me feeling as though I am simply being passed from pillar to post instead of anyone taking responsibility for resolving the issue.

I understand that mistakes can happen, but I feel National Windscreens played down the seriousness of the problem instead of acknowledging the impact it had on me. The overall handling of the situation and the level of customer service fell well below what I expected.

Excellent service start to finish, can't fault them.

Rick

I would have given 5 stars but the first technician that was sent to do the job was very rude towards me and spoke quite derogatory. The 2nd technician that came was a complete opposite with a lovely demeanour,treated myself and my car/property with respect. He was a credit to the business.

Great service at the Bury as I’d dropped my car off they were able to carry out the ahead of schedule amazing job from and his team thank you

Messed about from the get go. Left over a month with a large crack across my windscreen with small children in the car. Told the van wasn’t equipped for carrying a windscreen so the new screen smashed. New screen wasn’t ordered until we chased. Poor communication and planning.

never again still waiting way over a month and situation not fully resolved in any aspect