Windscreen was fitted very well but they forgot to tell us when it was ready due to lack of staff on the day

Excellent service, on time and very professional

The whole experience from the first phone call to getting my windscreen replaced was efficient and friendly.

A difficult rating tbh, and needs to split into parts, the first part being the service I received when I eventually had the work completed, which was with respect and quality workmanship, however I had the unfortunate issue of having to wait well over a month after the first windscreen was broken before I arrived at the centre some hour away from my home and I was only informed on arrival, I then returned home dissatisfied after being told it would be sorted, unfortunately the earliest appointment was over two weeks away, I rang customer services to be told the fitting centre would contact me to try and get an earlier appointment, no call was ever received, I had to then book my new appointment which was much later.
I expressly asked that I received an oem part which I did not and was told that the insurance company insisted on a cheaper screen!
So when I got my replacement part it was a long time after the initial crack in my screen appeared and this was wholly the responsibility of national windscreens , the repair I believe was done well and the fitter was courteous and helpful , but the experience I had was very much below par.
I will definitely never use this firm again and would pay extra if necessary to avoid them.
Very unfortunate tbh
But thanks to the fitter for his attitude or this would be a much worse review

UPDATE - my husband has just pointed out what appears to be damage to the inside of the windscreen in the centre (damage/something on the glass). We are now worried that the windscreen will be compromised as a result of it. Was is damaged when it was being put in???? Must have been because of where it it. Happy to send a picture.

took my BMW X1 to National Windscreens at Carlisle via my insurer, LV. The service I received was excellent. They did a good job at fitting the windscreen and were relatively quick in doing so, and they were great with their communication too. The only issue I've had is with the sticky pads they've used to put my dashcam back on. They held for 6 days only but with the hot weather today, the camera is already dropping off. They need to use pads that resist extreme heat and vibrations. If you have a dashcam, please can I suggest you check with the fitters they are using pads that will keep the camera in place ! If they had with mine they would have received a 5* instead of a 4*. Such a shame.

Great comms, easy set up, great staff

Changed my appointment to make it easier for me to leave the car, parked it inside overnight. Very friendly

The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured the following day. The manager ordered a new part and then re-fit 5 days later. Problem now resolved.

Very friendly, kept updated with information. All information to find location was perfect. Treated my car with respect.

Job done as covered

Unfortunately we had a mishap on the road with our buisness use Toyota hilux and it needed a replacement window in the passenger door !
Our insurance put us in touch with yourselves and it was an absolute nightmare experience from start to finish.
1 wrong glass ordered
2 glass was lost at Glasgow
3 Carlisle branch never pickup the phone
4 call centre is pathetic and promise to call back and update customers but Monday ends up being Friday and I’m left with a vehicle off the road !!is it up to me to rent another vehicle to use while national windscreen try’s to get its act together for the 14 days it took for them to do the job ?
Absolute joke will never use or recommend this incompetent company.
5 If it wasn’t for a member of staff from the South Shields branch we would probably be still waiting after a month !
The driver of the hilux is sure it still has broken glass left inside the door which wasn’t cleaned out properly when the new glass was fitted .

Very pleasant engineer who was more than happy to explain. Great job easily, quickly and economically done. Excellent service.

There was no hassle and the job was done immediately and for a fair price.
Would highly recommend this company.

All communications were brilliant. Customer service from drop off to collection really helpful.

The men working in Carlisle were courteous and helpful and gave all the information we needed without us having to ask.
The windscreen replacement was done within the time stated.

Very clear instructions and very good service when the appointment came.
Good job done with the screen.
Many thanks.

Polite knowledgeable technician, on time and a very tidy worker, gave me great advise for post fitting cleaning etc. a job well done!

Young lad did a good job taking out and replacing window

They made a good job of the replacement
Everything works
But they forgot my Cri D’air sticker and nearly lost it
They left shares of glass in the car, so that I was frightened for my wife to sit in it as passenger

Turned up on time
Very efficient