Had heard mixed reviews about national windscreens, and the last time I needed a repair my insurers still used a well known national rival. I need not have worried the fitter came out said that my... See more
Company replied
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See what reviewers are saying
Asked to rearrange or go to nearest centre due to a few raindrops 2 hours before my allotted slot. Annoying due to various disabilities. Job was well done, but took nearly 2 hours, despite being told... See more
Company replied
National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professi... See more
Company replied
While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
Company replied
Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.5
Excellent
628 reviews
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Very friendly and professional staff
18 July 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We are so happy to hear that you found our staff very friendly and professional. Thank you for sharing.
Excellent Service
Great communication, and friendly professional staff.
I had multiple screens to get done and they managed to move their diary around to facilitate me dropping cars off and swapping for ones that had been completed.
Really good service.
18 July 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that you experienced great communication and found our staff friendly and professional. We're glad we could accommodate your needs with the multiple screens.
Excellent, friendly and efficient service.
Easy booking a slot, arrived 15 mins early and the technician took the car straight in, with the windsceen repair completed in 20 mins.
17 July 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that booking was easy and the repair was completed quickly. Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Nice friendly man polite
11 July 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that you had a positive and friendly experience. We appreciate your kind words and feedback.
Good experience
It was all very smooth running, updated us regularly and a very good job done indeed, thank you.
4 July 2025
Reply from National Windscreens - Chelmsford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very nice friendly staff who did a…
Very nice friendly staff who did a great job at replacing my windscreen. Kept me informed by text from the moment I booked the appointment until the job was finished. Thank you!
8 July 2025
Reply from National Windscreens - Chelmsford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We are happy to hear you enjoyed our professional staff and quick turnaround.
Reply from National Windscreens - Chelmsford
We're happy to hear that our work met your expectations. Thank you for acknowledging our efficiency and the high standard of our work!
Extremely efficient
Extremely efficient. Was able to drop the car the evening before. Very polite and knowledgeable staff. Car was ready the next morning. No problems.
4 July 2025
Reply from National Windscreens - Chelmsford
We're happy to hear you experienced efficient service and polite, knowledgeable staff. We appreciate you sharing your positive experience and that your car was ready the next morning without issues.
How to lose customers
It took theedays to replace windscreen
Telephone contact with Chelmsford was appalling
The men who came from Basildon were extremely good
4 July 2025
Reply from National Windscreens - Chelmsford
We appreciate your feedback. We're happy the team from Basildon provided excellent service. We'll review the Chelmsford contact issues to improve our customer experience.
Great service very helpful when my…
Great service very helpful when my screen was cracking beyond repair
3 July 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience. We're glad our service was helpful when you had screen issues. Thank you for your feedback!
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience with us! We are happy you found our staff polite and the service good. Thank you!
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're so happy to hear you received prompt service and excellent communication.
Great service at a time that was…
Great service at a time that was perfect for me, and speedy as well
20 June 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that you received great and speedy service at a time that worked perfectly for you.
I want to pay you
I want to pay you, I need to pay £190 but the system is showing I had new windscreen wipers it as £229 but i did not, I have emailed, I have called the workshop, and have been told it will get sorted, I expect this from a large company like your selves, Still waiting on my complaint email
19 June 2025
Reply from National Windscreens - Chelmsford
We're sorry to hear about the billing issues and the delay in resolving your payment. We appreciate you bringing this to our attention and for your patience.
Good Service
Kept me in the loop the whole time with alerts / reminders for my appointment and the job was done in a fast professional manner.
13 June 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to leave us a review! We're happy to hear that you were kept informed and that the job was completed quickly and professionally.
Excellent service
A very efficient, professional service. Excellent communication throughout the whole process.
15 June 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that you found our service efficient and professional, with excellent communication throughout.
Kept me informed on my appointment time…
Kept me informed on my appointment time was true to estimated time for the fitting of the new windscreen
10 June 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that you were informed about your appointment and that the estimated time for your new windscreen fitting was accurate. Thank you for your positive feedback!
Reply from National Windscreens - Chelmsford
We're happy to hear that our process was efficient for you. Thank you for your positive feedback; we appreciate it a lot.
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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