Had heard mixed reviews about national windscreens, and the last time I needed a repair my insurers still used a well known national rival. I need not have worried the fitter came out said that my... See more
Company replied
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See what reviewers are saying
Asked to rearrange or go to nearest centre due to a few raindrops 2 hours before my allotted slot. Annoying due to various disabilities. Job was well done, but took nearly 2 hours, despite being told... See more
Company replied
National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professi... See more
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While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
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Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.5
Excellent
628 reviews
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Reply from National Windscreens - Chelmsford
We appreciate your positive feedback. We're so happy to hear your windscreen was fixed very fast and efficiently.
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your positive experience! We are so glad you were happy with our service.
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We are so happy you were very pleased with our friendly service and staff.
Top Job!!
Easy to book, was able to drop car off the night before and collect after work hours next day. The technician kept me informed of all progress at all times, and when my car was ready to collect. No fuss, no hassle, no nonsense. Just a good ol fashioned bit of world class service. Car tidy and clean before and after. Pretty much a perfect experience. I had no concerns whatsoever!! Well done National Windscreens Chelmsford!! Top job!!
9 January 2026
Reply from National Windscreens - Chelmsford
We're happy to hear that you had such a positive experience with our service. It's great to know you found the booking easy and appreciated the updates and convenient drop-off/collection. Thank you for acknowledging the team's dedication to providing a perfect experience!
Very professional and courteous
Very professional and courteous, great communication great job
31 December 2025
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good communication before the…
Good communication before the appointment. Polite and clean workshop. Tidy.
31 December 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that you found our communication helpful and appreciated the cleanliness of our workshop. Thank you for your positive feedback!
Very good service
Very good service, had a fault on the windscreen that was hard to notice on the day, but no problems they re-booked and installed another
6 December 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience. We're happy to hear that we could resolve the subtle issue with your windscreen by re-booking and installing another.
Clear communication
Clear communication, fast professional and efficient service from friendly and knowledgeable staff
12 December 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're so happy to hear that you experienced clear communication and fast, efficient service from our friendly and knowledgeable staff.
Nice person took time to explain…
Nice person took time to explain everything very good
11 December 2025
Reply from National Windscreens - Chelmsford
We're glad you had a positive experience and that our team member was helpful and thorough. Thank you for your kind feedback!
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We are so happy you were pleased with our efficient and friendly service. Thank you!
Nice guy's who sorted the new…
Nice guy's who sorted the new replacement. And satisfied this far with new screen
5 December 2025
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great job done, very efficient.
I always suspected my car had previously had a windscreen replacement and not a good fit done. NW did a great job, also completed quicker than expected.
4 December 2025
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Great service and quick with booking you in for appointments, staff are very friendly and were quite apologetic that it took a little longer than advertised.
26 November 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to leave us a review. We're happy to hear that you found our service great and quick when booking appointments, and that our staff were very friendly.
Professional and friendly service
26 November 2025
Reply from National Windscreens - Chelmsford
We appreciate your kind words! We are happy you found our service professional and friendly.
Had a problem with the new screen they…
Had a problem with the new screen they sorted it out with out any fuss the guy that fitted the second screen done a great job makes a change to deal with a firm that care about the customers would recommend the Chelmsford branch to have your screen fitted
19 November 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that the team resolved the screen issue without any hassle. We appreciate your recommendation of the Chelmsford branch and we're glad you had a positive experience with the service. Thanks for your feedback.
Made it easy and straightforward and…
Made it easy and straightforward and did a first class job
20 November 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that we made the process easy and straightforward for you, and that you're pleased with our work. Thank you!
Booking easy and all work done quickly
Booking easy and all work done quickly. The fitter was helpful, courteous and friendly.
18 November 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that booking was easy and the work was completed quickly. We appreciate your positive feedback regarding our helpful, courteous, and friendly fitter.
Prompt efficient service
Very prompt response to insurers claim and speedy repair to the rear windscreen of camper van. Very good communication.
18 November 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that the insurance claim was addressed quickly and the camper van's rear windscreen was repaired swiftly. We appreciate your feedback regarding our communication.
Damage to vehicle on 2 occasions
For the second time in 2 years my LEVC London taxi has been damaged . The first occasion the dashboard camera wires were cut when removed from the screen and on the second trip a few weeks away the leather dashboard has been ripped where something has been left on it and torn whilst removing.
28 October 2025
Reply from National Windscreens - Chelmsford
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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