Had heard mixed reviews about national windscreens, and the last time I needed a repair my insurers still used a well known national rival. I need not have worried the fitter came out said that my... See more
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See what reviewers are saying
Asked to rearrange or go to nearest centre due to a few raindrops 2 hours before my allotted slot. Annoying due to various disabilities. Job was well done, but took nearly 2 hours, despite being told... See more
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National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professi... See more
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While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
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Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.5
Excellent
628 reviews
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Reply from National Windscreens - Chelmsford
We're happy to hear that we completed the job as expected! We appreciate your feedback and your time.
Smooth, speedy service
Booking the appointment was effortless - quick online process with clear options. The technician arrived right on time, was courteous and professional, and got the job done in no time- clean fix and I was back on the road. Highly recommend for anyone needing a fast and reliable windscreen repair.
24 September 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience. We're happy to hear that booking was effortless and the technician was prompt, courteous, and professional. It's great to know the repair was quick and clean, getting you back on the road swiftly. Thank you for recommending our service!
Faultless
Straightforward to book, emails promptly and helpfully answered. I got a next day appointment. On the day, Reece phoned to tell me when he expected to arrive and texted when on his way. He was a lovely guy and did the repair promptly, showing it to me afterwards to be sure I was happy with it. Excellent service overall.
10 October 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your positive experience! We're happy to hear that you found the booking process straightforward and the emails helpful. It's great that you were pleased with the prompt service and the technician's communication and repair.
Quick & Efficient Service
9 October 2025
Reply from National Windscreens - Chelmsford
Thank you for your positive feedback!
Turned up on time very polite and got…
Turned up on time very polite and got the job done
9 October 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that our service met your expectations with promptness and courtesy. Thank you for your positive feedback!
Reply from National Windscreens - Chelmsford
Thank you for your positive feedback!
Poorly organised
Poorly organised. I intended to wait but you had the car from 8. 30 til 5.30. I had to get a taxi and come back. You didng give me a time. If you coukdnt do it untill the afternoon you should hsve given me an afternoon appointment.
7 October 2025
Reply from National Windscreens - Chelmsford
We appreciate your feedback and apologize that the service took longer than expected, causing you inconvenience with transportation. We will review our scheduling to improve appointment timing.
While I did have some problems with…
While I did have some problems with callibration on my vehicle, the team were very helpful and quick to order new parts and book the car back in all within 10 days. They kept me updated and informed all the way
29 September 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that our team was helpful in resolving the calibration issues with your vehicle. We appreciate your positive feedback regarding our team's promptness in ordering parts and scheduling your car. Thank you for the review!
Communication was great
Communication was great, making the process easy. Great care on the car also.
3 October 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy the communication made the process easy and that you felt we took great care of your car.
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Chelmsford
We're happy to hear that our service was punctual, helpful, and professional. Thank you for your positive feedback!
Professional and quick!!!
25 September 2025
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great and quick service
Great service, arranged windscreen replacement at my home address, replaced quickly, very much impressed.
18 September 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback. We're happy to hear that you received great service with the windscreen replacement at your home. We're very much impressed by your review. Thank you for sharing.
Damaged the wiring whist replacing the…
Damaged the wiring whist replacing the windscreen. Ten days later I am still waiting for a resolution. Poor service.
8 September 2025
Reply from National Windscreens - Chelmsford
We regret to learn about the wiring damage and the delayed resolution. We appreciate your feedback and are looking into this poor service experience.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
The service was excellent
The service was excellent, and the response was prompt. The employees were very professional.
29 April 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your positive experience! We are so happy to hear that you received excellent service and a prompt response from professional employees.
Reply from National Windscreens - Chelmsford
We're glad you found our service friendly, timely, tidy, and efficient. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We are so happy you were pleased with our brilliant and quick service and installation. Thank you.
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We are so happy you found it easy to book and were pleased with our friendly service. Thank you!
Staff great, organisation not so much.
Turned up and the wrong windscreen had been ordered - was already in a cab on the way to work and I had to turn around and come back to pick up the car (waste of £36).
Windscreen fitter was super apologetic, honestly no need as I knew it wasn’t his fault the wrong windscreen was ordered.
Took the car back next week - told to drop at 8:30 - couldn’t afford cabs again etc ended up having to wait until 12:20 to get the car back - mentioned being refunded cost of last weeks taxi - told best they could do was £25 off.
Again, windscreen fitter was really helpful etc, no complaints about staff whatsoever but I would call ahead to check if they have the right windscreen.
Ended up having to do 3 hours overtime at work to make up for time lost 😔.
All in all, I’ve had 4 windscreens and this was the first time I needed to use national windscreens and it was by far the most stressful - other company just came to my house or work.
2 September 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience. We're sorry the wrong windscreen was ordered, causing you inconvenience and additional expenses. We're also sorry about the delay when you returned and the taxi cost issue. We'll review what happened to prevent similar situations. We appreciate your kind words about our fitter.
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