Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... See more
Company replied
14 Mason Rd, CO1 1BX Colchester, GB
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Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... See more
Company replied
informed from start and along the way, what time the repair team would be with us. The repair was good, no guarantee a repair will be invisible. The repair man was very good, very quick and efficie... See more
Company replied
Was attended to when I arrived, didn’t have to wait long for technician to replace factory fitted windscreen to my car. Did a very clean & tidy job,& completed the re calibration for my camera on new... See more
Company replied
Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too!... See more
Company replied
Written by the company
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
14 Mason Rd, CO1 1BX, Colchester, United Kingdom
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Reply from National Windscreens - Colchester
Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in the car, everything that had to be moved were put back in its place. And after care advice given. Hopefully we don't have to have the windscreen replaced again, but if we do, we're coming back here!!
Thank You Guys!!

Reply from National Windscreens - Colchester
National windscreens did a good job replacing the windscreen after it was cracked by a stone, they where quick as well

Reply from National Windscreens - Colchester
Nice people helpful and friendly
Gave me a bottle of water as very hot day and long wait as was over booked

Reply from National Windscreens - Colchester
Easy to drop off work was done quicker than was informed it would take

Reply from National Windscreens - Colchester
Brilliant customer care and support from the moment of the first call through to having windscreen fitted and sensors calibrated

Reply from National Windscreens - Colchester

Reply from National Windscreens - Colchester
Job well done, and because of work I couldn't pick my car up till the next day and they were happy to store my car in there factory over jight

Reply from National Windscreens - Colchester
I have been following up regarding the replacement of my windscreen after the incident, and the entire process has been extremely frustrating.
Despite being repeatedly told that your team would contact me, I have had to follow up multiple times over the past three weeks. Even after paying the insurance excess, I have received no response or update from your team.
This delay has made it very difficult to travel safely, especially with children in the car, and it has caused significant stress and inconvenience.
I also requested a temporary solution if the replacement windscreen was not available. However, no action was taken until I chased your team again. I should not have to keep following up for updates or basic assistance.
I am very disappointed with the lack of communication and the poor level of customer service throughout this process. I would appreciate an immediate update on the status of my windscreen replacement and a clear timeline for when this issue will be resolved.

Reply from National Windscreens - Colchester
Easy to find and completed the job as planned. Very pleasant and efficient staff.

Reply from National Windscreens - Colchester
The person who replaced my windscreen was very friendly and done a very good job but couldn't renew my wipers because they only use cheap universal wipers which don't fit my car. I'm still waiting for a refund on the wipers.

Reply from National Windscreens - Colchester
Great job quicker than I expected
Good communication from start to finish

Reply from National Windscreens - Colchester

Reply from National Windscreens - Colchester
Was not called to rearrange booking. They didn’t have the correct board for the recalibration so I had to go back the next day. Was not called the next day to inform the board was in so went to store to be told they didn’t have time. I said I was not leaving til it was done so they finally finished the job which took 10 mins. Joke of a service.

Reply from National Windscreens - Colchester

Reply from National Windscreens - Colchester
I got there as they opened. They see to my car straight away. The guys was very friendly and done an amazing job and was quicker than I thought. Also, well done to them for working in that intense heat. Very happy customer.

Reply from National Windscreens - Colchester
Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too! Highly recommended.

Reply from National Windscreens - Colchester
Rubbish. cancelled the morning off the wednesday appointment and couldn’t book until wednesday the following week when we had the MOT booked for Monday. After i complained did us a favour moving jobs around to get it done at the MOT station on the Monday! Very poor service, these things happen but should of been booked in for at least the same week, certainly wouldn’t choose them.

Reply from National Windscreens - Colchester

Reply from National Windscreens - Colchester
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