Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... See more
Company replied
Location
Switch location14 Mason Rd, CO1 1BX Colchester, GB
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informed from start and along the way, what time the repair team would be with us. The repair was good, no guarantee a repair will be invisible. The repair man was very good, very quick and efficie... See more
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Was attended to when I arrived, didn’t have to wait long for technician to replace factory fitted windscreen to my car. Did a very clean & tidy job,& completed the re calibration for my camera on new... See more
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Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too!... See more
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Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Colchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
14 Mason Rd, CO1 1BX, Colchester, United Kingdom
4.4
Excellent
489 reviews
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Quick & efficient
19 March 2026
Reply from National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Job well done
The job was done satisfactorily and in accordance to the time frame given.
19 March 2026
Reply from National Windscreens - Colchester
We're happy to hear that the job was completed to your satisfaction and within the agreed timeframe. Thank you for your positive feedback!
Reply from National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very professional company
Very professional arrived the time said they would, and done a very good job thank you
17 March 2026
Reply from National Windscreens - Colchester
We appreciate your positive feedback! We are so happy to learn that our team was professional, punctual, and completed a very good job for you.
The car windscreen is fixed well and in…
The car windscreen is fixed well and in quick time.
18 March 2026
Reply from National Windscreens - Colchester
We appreciate your positive feedback! We're so happy to learn that your car windscreen was fixed well and in quick time.
Fab professional service
Fab professional service. Excellent communication. Would 100% recomend the Colchester Branch! Xx
18 March 2026
Reply from National Windscreens - Colchester
We're happy to hear that you had a fab experience with our Colchester branch! We appreciate your kind words regarding our professional service and communication, and thank you for the recommendation.
Efficient and good repair service
Easy to use online process but supported by real person if a specific issue, such as checking that booking has been made at local depot , arises.
12 March 2026
Reply from National Windscreens - Colchester
We're happy to hear that our online process was easy to use and that we provided helpful support for your booking. Thank you for your positive feedback!
Reply from National Windscreens - Colchester
We appreciate you sharing that our team was helpful, friendly, and efficient! We are so happy you were pleased with our service.
Reply from National Windscreens - Colchester
We appreciate you sharing that our service was efficient and friendly! We are so happy you were pleased with our team.
Perseverance paid off
Initially they had problems programming the new windscreen to my car management system. However, he persevered, and came up triumphant.
26 February 2026
Reply from National Windscreens - Colchester
We appreciate you sharing your experience. We're happy to hear that, despite the initial programming challenges, our team was able to successfully resolve the issue with your windscreen.
Being greeted on arrival feeling I’m a…
Being greeted on arrival feeling I’m a valued customer. Picking my car up a few hours later never guessing I’d had my windscreen replaced. Priceless.
19 February 2026
Reply from National Windscreens - Colchester
We appreciate your positive feedback! We're happy you felt valued upon arrival and that the windscreen replacement met your expectations. Thanks for sharing your experience.
How are you still in business
How are you still in business customer service is absolutely shocking. Even the complaints procedure was a brush off. The fitting and the staff at the depot on the day of the appointment were great , friendly and professional . My grievance is the communication or lack of. I was twice promised a phone call which did not happen. No missed calls only receiving a text asking me to call. When I called the number left on the text I got the National call centre and just went round the whole process again. Waiting nearly two weeks to have a new screen to be fitted is not acceptable when it has a large split across it.so ended up taking it off the road. If I had not paid up prior to fitting I would have gone elsewhere locally.
17 February 2026
Reply from National Windscreens - Colchester
We appreciate you bringing this to our attention. We are sorry to hear about the communication issues you experienced and the delay in getting your screen fitted. We'll review our communication process to ensure this doesn't happen again. We value your feedback.
All as planned
I was kept informed of what was happening and when the work was going to be undertaken and all went to plan
14 February 2026
Reply from National Windscreens - Colchester
We appreciate you sharing your feedback. We're happy to hear that you were well-informed about the work being done and that everything proceeded according to plan.
Reply from National Windscreens - Colchester
We're glad the experience met your expectations, and we appreciate your feedback.
Reply from National Windscreens - Colchester
We're happy to hear that everything is ok and there are no leaks. Thank you for your feedback; we appreciate it a lot.
Windscreen replacement
I can only say that the experience was a good one , as I dropped our vehicle off, to have the windscreen replaced, they told me they would let me know when it was ready, and how long it should take.
10 February 2026
Reply from National Windscreens - Colchester
We're happy to hear that your experience was a good one. Thank you for letting us know that you were informed about the progress of your vehicle's windscreen replacement. We appreciate your positive feedback.
Thanks
The team are very kind and friendly, the appointment was easy to book and the whole process was completed smoothly. Thank you very much.
3 February 2026
Reply from National Windscreens - Colchester
We appreciate you taking the time to leave us a review. We're happy to hear that the team was kind and friendly, booking was easy, and the process was smooth!
It was a very fast service and the…
It was a very fast service and the workers are lovely
3 February 2026
Reply from National Windscreens - Colchester
We appreciate you sharing! We are so happy to hear that you received very fast service and found our workers lovely.
Windscreen replacement
I dropped off my car, the mechanic was polite and as promised he called when my car was ready. Windscreen replaced and car cleaned after the work done.
7 February 2026
Reply from National Windscreens - Colchester
We appreciate your positive feedback! We're happy to hear that the mechanic was polite and that you were pleased with the windscreen replacement and car cleaning.
Simple and easy to follow and the…top service
Simple and easy to follow and the service was quick and thorough, I was very pleased with the service provided.
30 January 2026
Reply from National Windscreens - Colchester
We appreciate you taking the time to leave us a review. We're happy to hear that our service was simple, easy to follow, quick, and thorough for you.
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