The first attempt to replace windscreen failed because of inability to calibrate, which was inconvenient. But you did then arrange to pick up car, replace windscreen and return it This went smoothly... See more
Company replied
Location
Switch locationUnit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
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See what reviewers are saying
My windscreen required 2 technicians and they were very professional. The job was done to a high standard and when they were done, they stayed for me to inspect the work with confidence. Great Job!.... See more
Company replied
What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... See more
Company replied
The car window man arrived promptly with the slot he had rung to advise me first thing in the morning. He was kind and helpful with his advice concerning the dog blanket covered in broken glass. He co... See more
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Company details
- #42 of 63 best companies in Vehicle Repair
- #4 of 6 best companies in Windshield Repair Service
- #27 of 37 best companies in Vehicle repair shop
About National Windscreens - Dundee
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, United Kingdom
- 01382-604-187
4.7
Excellent
405 reviews
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My car windscreen was professionally…
My car windscreen was professionally repair and the staff are so nice.
25 June 2026
Reply from National Windscreens - Dundee
We're so pleased to hear your car windscreen was professionally repaired and that you found our staff so nice. Thank you for your kind feedback!
Excellent staff great team great clean…
Excellent staff great team great clean service overall experience was great highly recommend the Dundee team
9 June 2026
Reply from National Windscreens - Dundee
We're so happy to hear you had such a positive experience with our team and appreciated our clean service. Thank you for your kind words!
The first attempt to replace windscreen…
The first attempt to replace windscreen failed because of inability to calibrate, which was inconvenient.
But you did then arrange to pick up car, replace windscreen and return it This went smoothly.
19 June 2026
Reply from National Windscreens - Dundee
We appreciate your feedback. We are sorry for the inconvenience caused by the initial calibration issue. We are glad the subsequent replacement and return of your car went smoothly.
good service pleasant staff job done…
good service pleasant staff job done very efficently
22 June 2026
Reply from National Windscreens - Dundee
We're glad you had a great experience. We appreciate your kind words.
Great guys very helpful
18 June 2026
Reply from National Windscreens - Dundee
We appreciate your kind words.
Reply from National Windscreens - Dundee
We're so pleased you received fast, friendly, and professional service. We appreciate your feedback!
Reply from National Windscreens - Dundee
We are pleased you experienced good communication and quick work. Thank you!
Perfect
Was taken on time , friendly staff , couldn’t be more helpful . Got the car back exactly when we were told it would be ready
12 June 2026
Reply from National Windscreens - Dundee
We appreciate your positive feedback! We're glad we were timely, and our staff was friendly and helpful.
My windscreen required 2 technicians…
My windscreen required 2 technicians and they were very professional. The job was done to a high standard and when they were done, they stayed for me to inspect the work with confidence. Great Job!. Whoever the guy was in the dundee office on the phone with me and sorting things gave the best customer service I have had in a long time. Great guy!. Wish I caught his name.
9 June 2026
Reply from National Windscreens - Dundee
We're happy to hear that our technicians were professional and completed the job to a high standard. It's great to know you were confident in inspecting the work. We appreciate your kind words about our team member in the Dundee office.
Very helpful throughout the process.
8 June 2026
Reply from National Windscreens - Dundee
We appreciate you sharing your positive experience! We are happy we could help.
Great bunch of guys
Got the cars booked in under the insurance and one car done 2 days later, the other screen was a few days, but that was fine for me. Came out in the rain and sorted the screens no worries. Thank you
4 June 2026
Reply from National Windscreens - Dundee
We're so glad we could assist with your car screens, even in the rain! We appreciate you choosing us and thank you for your kind words.
Reply from National Windscreens - Dundee
We're so pleased you had a quick and friendly experience with no mess.
Reply from National Windscreens - Dundee
We're so pleased the job was perfect and our team member was friendly. We appreciate your feedback!
Reply from National Windscreens - Dundee
We are so pleased to hear this.
The company were very quick in doing…
The company were very quick in doing the job. Picked the car up and dropped it back off again once the job was done.
23 May 2026
Reply from National Windscreens - Dundee
We're happy to hear the job was done quickly and that the pick-up and drop-off service was convenient for you. Thank you for your feedback!
Reply from National Windscreens - Dundee
We are glad you had a good experience.
Very pleased with the replacement work
Very pleased with the replacement work. The turnaround was much quicker than I expected! Very impressed! No problem with new windscreen yet. Many thanks
7 May 2026
Reply from National Windscreens - Dundee
We appreciate your positive feedback! We're so pleased with your kind words and glad the replacement was quicker than expected.
Quick process but could have been…
Quick process but could have been quicker had the need for a second visit been negated.
Very easy to book online.
15 May 2026
Reply from National Windscreens - Dundee
We appreciate your feedback and are glad the online booking was easy. We'll review our process to minimize extra visits.
Reply from National Windscreens - Dundee
We appreciate your kind words. We are glad you had a positive experience.
Very experienced
Very experienced, friendly and efficient staff. Was right in time and perfectly did the job. Highly recommended
11 May 2026
Reply from National Windscreens - Dundee
We appreciate your positive feedback. We're so happy to learn that our staff was experienced, friendly, and efficient, and that the job was done perfectly.
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