Full process was easy from start to finish and the staff were great to deal with. Would definitely recommend to anyone looking for a repair.
Company replied
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See what reviewers are saying
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... See more
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The repair man was exactly on time as he said he would be. He was honest regarding the work needed and arranged a refund as required within the work actually required. He was quick and knowledgeable... See more
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I’m very happy with the service from National Windscreens. The whole process was quick, professional and hassle-free. The staff were friendly, helpful and kept me informed throughout. The windscreen... See more
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Company details
About National Windscreens - Edinburgh
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, United Kingdom
- 0131-610-0341
4.8
Excellent
645 reviews
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Windscreen Replacement
Excellent service from both Scott, Manager and Nathan who fitted replacement windscreen. Scott went above and beyond to find a time and date that fitted in with my Granny duties. This was much appreciated.
8 August 2026
Reply from National Windscreens - Edinburgh
We're so pleased to hear about your excellent experience! It's wonderful that our team went above and beyond to accommodate your schedule, and we're glad you appreciated their efforts.
Great service
No complaints from me. Easy to find (though watch out, there's a rival windscreen company the next street along), very friendly service and they completed the job quicker than estimated. Very tidy job too, minimal mess and no issues with the new windscreen at all.
4 August 2026
Reply from National Windscreens - Edinburgh
We're delighted to hear you found us easily and received friendly service. It's wonderful that we completed the job quicker than estimated and that you're happy with the tidy work and your new windscreen.
Reply from National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Repaired at third attempt and could not…
Repaired at third attempt and could not fit new wipers
6 August 2026
Reply from National Windscreens - Edinburgh
We appreciate your feedback regarding the repair and the wiper installation. We are reviewing our procedures to prevent such issues.
I’m happy with the service from…
I’m very happy with the service from National Windscreens. The whole process was quick, professional and hassle-free. The staff were friendly, helpful and kept me informed throughout. The windscreen repair/replacement was completed to a very high standard, and everything was left clean and tidy.
I would definitely recommend National Windscreens and would use their service again
5 August 2026
Reply from National Windscreens - Edinburgh
We're delighted to hear you're very happy with our service! It's wonderful that the process was quick, professional, and hassle-free, and that our staff were friendly and helpful. We're especially pleased that the repair/replacement was completed to a high standard. Thank you for your recommendation!
Kept me informed about my appointment
Kept me informed about my appointment, windscreen was replaced and all work carried out as scheduled.
1 August 2026
Reply from National Windscreens - Edinburgh
We're so pleased to hear that you were kept informed about your appointment and that the windscreen replacement was carried out as scheduled. Thank you for your feedback!
It took a while to get the glass in for…
It took a while to get the glass in for the rear window but as soon as they had it it was fitted same day, first class service from the guys at the Edinburgh branch, I would definitely recommend
30 July 2026
Reply from National Windscreens - Edinburgh
We are so pleased to hear that our team provided you with first-class service for your rear window replacement. We appreciate your patience while we sourced the glass and are glad we could fit it promptly. Thank you for your recommendation!
faster than expected time to replace windscreen
Everything went very well, staff were all very helpful and phoned me when job was completed as promised.
30 July 2026
Reply from National Windscreens - Edinburgh
We're so pleased to hear that everything went very well and that our staff were helpful. It's great to know we kept our promise to call you when the job was completed!
Great service and kept fully informed…
Great service and kept fully informed about my repair, would recommend.
23 July 2026
Reply from National Windscreens - Edinburgh
We're so pleased you experienced great service and were kept fully informed about your repair. Thank you for your wonderful recommendation; we truly appreciate it!
Friendly helpful staff
14 July 2026
Reply from National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
My experience was made great because of…
My experience was made great because of your manager Scott. That guy is a credit to your company, brilliant help to get it fixed quicker. Thank you again Scott
11 July 2026
Reply from National Windscreens - Edinburgh
We're so pleased to hear that your experience was made great by our manager. It's wonderful that he was such a credit to our company and provided brilliant help to get things fixed quickly.
Friendly from arrival to car pick up
Friendly from arrival to car pick up , quality workmanship, easy and fast to make booking appointment
11 July 2026
Reply from National Windscreens - Edinburgh
We're so pleased you found our team friendly and appreciated the quality of our workmanship. Thank you for highlighting the ease and speed of making an appointment!
Reply from National Windscreens - Edinburgh
We're so pleased you found our booking process easy, our staff friendly, and our service super quick. Thank you for your wonderful feedback!
Reply from National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
I had the rear windscreen of my car…
I had the rear windscreen of my car replaced, and the whole experience was excellent. Everything went smoothly from start to finish, with no issues at all. The staff were friendly, professional, and efficient. I’m very happy with the service and would definitely recommend National Windscreens.
23 June 2026
Reply from National Windscreens - Edinburgh
We're so pleased to hear that your rear windscreen replacement was an excellent experience and went smoothly from start to finish. It's wonderful that our staff were friendly, professional, and efficient, and that you're very happy with the service. Thank you for your recommendation!
Windscreen chip. Good communication
Good communication, professional smart technician and very courteous, explained fully the work required to complete the repair to a satisfactory standard
30 June 2026
Reply from National Windscreens - Edinburgh
We're so pleased to hear about the good communication and that our technician was professional, smart, and courteous. It's wonderful that the work required was fully explained to your satisfaction. Thank you for your positive feedback!
Great service
Great service, and great staff. One of the staff dropped the car off at my work, to save me from going back to the unit to pick the car back up. Top job thanks.
25 June 2026
Reply from National Windscreens - Edinburgh
We're so pleased to hear you received great service and that our staff went above and beyond by dropping off your car at your workplace. Thank you for your kind words!
Tidy job completed in less than the…
Tidy job completed in less than the expected timeframe. Friendly team.
17 June 2026
Reply from National Windscreens - Edinburgh
We're so pleased to hear that the work was completed efficiently and ahead of schedule, and that you found our team to be friendly. Thank you for your feedback!
Great service at local office
Initially I experienced some challenges with the online portal and then delays with telephone assistance and processing. However, once in the hands of the local team in Edinburgh the installation service was top class and couldn’t be faulted.
22 June 2026
Reply from National Windscreens - Edinburgh
We appreciate you sharing your experience. We are truly sorry to hear about the initial difficulties you faced with our online portal and telephone assistance. We are, however, delighted that our Edinburgh team provided a top-class installation service. We are always working to improve our services.
All very easy and helpful staff
23 June 2026
Reply from National Windscreens - Edinburgh
We are glad you enjoyed your experience. We appreciate your kind words.
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