Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... See more
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See what reviewers are saying
Full process was easy from start to finish and the staff were great to deal with. Would definitely recommend to anyone looking for a repair.
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I’m very happy with the service from National Windscreens. The whole process was quick, professional and hassle-free. The staff were friendly, helpful and kept me informed throughout. The windscreen... See more
Company replied
The repair man was exactly on time as he said he would be. He was honest regarding the work needed and arranged a refund as required within the work actually required. He was quick and knowledgeable... See more
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Company details
About National Windscreens - Edinburgh
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, United Kingdom
- 0131-610-0341
4.8
Excellent
645 reviews
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New windscreen
Pros New windscreen
Cons: I stay in falkirk and ok I work in Edinburgh but wasn’t really convient for where I work in Edinburgh also due to staying in falkirk it. It was easier to bring it when I was starting my shift but bad thing was I would never have managed to get away from work long enough to walk to pick the car up again so had to end up taking a days holiday of work so I had to arrange with family member to come with me to drop the car off so they could then take me somewhere else for 4 hours until the car was ready to be collected just felt a waste of a days holiday wish there was a they collect the car and return it to you even if it’s to your workplace if nearby
13 December 2025
Reply from National Windscreens - Edinburgh
We're happy to hear you're pleased with your new windscreen. We appreciate your feedback regarding the inconvenience of the location and the challenges it presented with your work schedule. We'll consider your suggestion about offering a collection and return service to better accommodate our customers in the future.
Received a really good service from National Windscreens
Received a really good service from National Windscreens. I didn’t manage to the get receptionist’s name but he was friendly and helpful. Grant who fitted my windscreen was also very nice. Totally recommend.
11 December 2025
Reply from National Windscreens - Edinburgh
We're happy to hear that you received great service! We appreciate your kind words regarding our team's helpfulness and friendliness. Thank you for recommending us!
First class service & communication…
First class service & communication from South Gyle branch, Edinburgh.
Scott, Branch Manager was knowledgeable & friendly, Shaun (windscreen technician) fitted my new windscreen efficiently and in a timely manner.
Great service, thank you!
15 December 2025
Unprompted review
Reply from National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience with our South Gyle branch. We're happy to hear that you received first-class service and that the windscreen replacement was completed efficiently. Thank you!
Edinburgh…
Customer service in Edinburgh are brilliant. The Edinburgh fitter was also very quick and friendly.
I thought there was a gap in the windscreen and have just found why it looked like a gap.
1) there's no gap
2) customer service explained it clearly to me.
I learned something new today ☺️
Thanks again for sorting everything out
9 December 2025
Reply from National Windscreens - Edinburgh
We're happy to hear that our Edinburgh team provided brilliant service! We're glad the fitter was quick and friendly and that customer service clearly explained the windscreen situation. Thank you for your positive feedback; we appreciate you choosing us.
Whole experience was very easy and car…
Whole experience was very easy and car was ready quicker than expected.
5 December 2025
Reply from National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fast efficient service
Fast efficient service. The manager explained fully the service and timescales.
The technician explained what they had done, completed a test drive to calibrate the cameras and handed the car over with an explanation of what to do for the next couple of weeks to stop any damage to the windscreen and the sealant.
2 December 2025
Reply from National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience. We're happy to hear that you received fast, efficient service and that the service and timescales were explained to you. Thank you for your feedback regarding the thorough explanation provided.
Great friendly efficient service
Great friendly efficient service. More than happy with my experience. Grant was amazing.
2 December 2025
Reply from National Windscreens - Edinburgh
We appreciate you sharing your positive experience! We're happy to hear that you received great, friendly, and efficient service and that you were more than happy.
Reply from National Windscreens - Edinburgh
We appreciate you sharing! We are so happy to hear that you found our service great, polite, and efficient.
Great quick friendly sergice,no problems
25 November 2025
Reply from National Windscreens - Edinburgh
We're glad you enjoyed your experience with our quick and friendly service. Thank you for your positive feedback; we appreciate it!
Grant the technician was very…
Grant the technician was very professional and personable
19 November 2025
Reply from National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience with us. We're so glad that you found our technician to be professional.
Highly recommended
Excellent service. Easy to book and engineer arrived well within the time slot. Very professional and experienced. Car left immaculate with a nice new screen in just over an hour. The tracking app is great and a phone update to confirm he was on his way.
18 November 2025
Reply from National Windscreens - Edinburgh
We're happy to hear that you found our service excellent and easy to book. It's great to know the engineer arrived promptly and provided a professional, efficient service, leaving your car immaculate. We appreciate your positive feedback on the tracking app and updates.
Helpful and impressed with the efficient way in which the work was done
The man who attended to replace my window was very kind and helpful and I was impressed with the quality of the work he did.
10 November 2025
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to hear that the technician was kind and helpful, and that you were impressed with the work's quality.
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're so glad to hear that you were happy with our fast, efficient, and quality service.
Windscreen was replaced quickly Grant…
Windscreen was replaced quickly Grant was very helpful
7 November 2025
Reply from National Windscreens - Edinburgh
We're happy to hear that your windscreen replacement was quick and efficient. We appreciate your positive feedback and are grateful for your time.
First class service and the fitter was…
First class service and the fitter was a man with experience.
5 November 2025
Reply from National Windscreens - Edinburgh
We're glad you enjoyed your experience and appreciate the first-class service. It's great to hear the fitter's experience was valuable!
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're so glad to hear that the booking was easy and that you found our staff friendly and efficient.
Reply from National Windscreens - Edinburgh
We appreciate you sharing your positive experience! We're so glad to hear that you found our staff friendly and the work completed promptly.
Great service
Great service. Excellent response times and fantastic repair. Very friendly and professional
28 October 2025
Reply from National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you received great service, excellent response times, and a fantastic repair from a friendly professional.
Reply from National Windscreens - Edinburgh
We appreciate you sharing your experience with us. We are so happy you were pleased with our great service and friendly staff.
Great, quality service.
Grant was amazing from the minute I arrived!
Very friendly and professional and fitted my new windscreen efficiently and in a timely manner.
Great service!
23 October 2025
Reply from National Windscreens - Edinburgh
We appreciate you sharing your feedback. We're happy to hear that you found the service friendly and professional and that your new windscreen was fitted efficiently and quickly.
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