Such a great company. The windscreen replacement was quick and easy. I had an issue with a fuse having been blown which I was unsure how it happened but the came back twice to fix it!
Company replied
Location
Switch locationUnit 27C, Park Industrial Estate, TS25 1UD Hartlepool, County Durham, GB
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See what reviewers are saying
The fitter was on time and friendly , I would have given more marks but a part of the trim was not finished correctly and I only noticed after he'd left.
Company replied
A very efficient job done. A helpful and someone who knew what he was doing and not trying to waffle you with science.
Company replied
Was kept up dated on when would arrive and when needed another appointment was arranged quickly
Company replied
Company details
- #41 of 62 best companies in Vehicle Repair
- #4 of 6 best companies in Windshield Repair Service
- #25 of 36 best companies in Vehicle repair shop
About National Windscreens - Hartlepool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 27C, Park Industrial Estate, TS25 1UD, Hartlepool, County Durham, United Kingdom
- 01429-350-032
4.6
Excellent
33 reviews
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Reply from National Windscreens - Hartlepool
We are so pleased you had excellent service! Thank you for your kind words.
Reply from National Windscreens - Hartlepool
We appreciate you sharing that our staff was friendly and punctual! We are so happy you were pleased with us.
Easy and painless
Such a great company. The windscreen replacement was quick and easy. I had an issue with a fuse having been blown which I was unsure how it happened but the came back twice to fix it!
16 September 2025
Reply from National Windscreens - Hartlepool
We're glad you enjoyed your experience! We appreciate you mentioning how quick and easy the windscreen replacement was. We're also happy we could resolve the fuse issue for you. Thanks for the positive feedback!
Efficient and professional service
The service engineers were communicative, efficient and professional.
11 October 2025
Reply from National Windscreens - Hartlepool
We appreciate you sharing! We are so glad to hear that you found our service engineers communicative, efficient, and professional.
Reply from National Windscreens - Hartlepool
We're glad you were pleased with our prompt and quality service. Thank you for your positive feedback; we appreciate it.
Great service 5 ⭐️
Great service 5 ⭐️
Very efficient repair to our windscreen, the technician was excellent too.
Many thanks
1 August 2025
Reply from National Windscreens - Hartlepool
We appreciate your positive feedback! We're happy to hear that you received efficient service and that you were impressed with the technician's work on your windscreen. Thank you!
Reply from National Windscreens - Hartlepool
We're happy to hear that the service was efficient and the phone call was polite. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Hartlepool
We're happy to hear that your experience was quick and easy! Thank you so much for taking the time to leave us this great feedback.
Brilliant service start to finish
Brilliant service start to finish. Very friendly fitter thanks so much!
4 July 2025
Reply from National Windscreens - Hartlepool
We appreciate your positive feedback! We're so happy to hear that you received brilliant service from start to finish and that our fitter was friendly.
Im still awaiting contact about my…
Im still awaiting contact about my repair. Job completed was really poor. Complaint made last week and no response.
12 June 2025
Reply from National Windscreens - Hartlepool
We apologize that the repair was unsatisfactory and that we have not responded to your complaint. We're looking into this and will contact you soon.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Hartlepool
We appreciate your positive feedback! We're happy to hear you found our technician helpful and our service efficient.
Great service
Very helpful, came within the time requested and was complete fast and professionally
8 April 2025
Reply from National Windscreens - Hartlepool
We appreciate your kind words and are thrilled to hear that you found our service helpful, timely, and professional. We strive to provide excellent service to all our customers, and your feedback motivates us to continue doing so.
The fitter was on time and friendly
The fitter was on time and friendly , I would have given more marks but a part of the trim was not finished correctly and I only noticed after he'd left.
5 November 2024
Reply from National Windscreens - Hartlepool
We appreciate your feedback and are glad to hear that the fitter was on time and friendly. We understand your disappointment about the unfinished trim. We strive to provide excellent service and will take your feedback into consideration to ensure our customers have a positive experience.
Reply from National Windscreens - Hartlepool
We appreciate your kind words and are glad to hear you found our team polite and professional. We strive to provide excellent customer service, and your feedback is valuable to us.
Reply from National Windscreens - Hartlepool
We appreciate your kind words and are glad to hear that you found our service quick, reliable, and professional.
1st Class Service.
6 September 2024
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very good service, very helpful
A very efficient job done. A helpful and someone who knew what he was doing and not trying to waffle you with science.
12 May 2024
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The glass was repaired quickly by the…
The glass was repaired quickly by the two most helpful and friendly workers
29 March 2024
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reliable service
Reliable service, great there come to the home which is great to work around your work commitments
22 March 2024
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
All this reviews are lies it’s been 3…
All this reviews are lies it’s been 3 weeks am waiting for their call to replace my windscreen but they never give me any ETA or any information now today morning on of their customers service girl showing attitude saying if u not happy then u can go to somewhere else but my point is if use can’t sort this out then why did u take my job in ur hand and now ignoring and showing attitude
12 March 2024
Unprompted review
Reply from National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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