David and the team were absolutely brilliant. They were friendly, very helpful and helped us fix our issue straight away. We are so happy with the service and are grateful for them all. We will defini... See more
Company replied
Location
Switch locationUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really good customer service. All team have done great job: - easy and clear communication before arrival - clear communication upon arrival - they have managed to fix my windscreen in sup... See more
Company replied
Pretty certain I’ve already left feedback but another feedback request had landed in my inbox. Chris from the Hoddesdon branch replaced my windscreen as it was badly damaged from a rock thrown from... See more
Company replied
Poor result from a home repair so windscreen had to be replaced. Location in Hoddeson is in a giant industrial park and 3 hours to kill was not easy whilst waiting. Replacement windscreen had a whistl... See more
Company replied
Company details
- #41 of 62 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #24 of 35 best companies in Vehicle repair shop
About National Windscreens - Hoddesdon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, United Kingdom
- 01992-830-081
4.6
Excellent
786 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice friendly efficient staff
22 July 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that you found our team to be friendly and efficient. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Hoddesdon
We're so pleased you experienced great customer care and found our service friendly and quickly done. Thank you for your wonderful feedback!
Prompt service and time
16 July 2026
Reply from National Windscreens - Hoddesdon
Thank you for taking the time to share your positive feedback! We are so pleased to hear that you experienced such prompt service from us. We truly appreciate your kind words.
Not fitted properly and they said…
Not fitted properly and they said that’s all we can do 😡
7 July 2026
Reply from National Windscreens - Hoddesdon
We are truly sorry to hear the fitting was not satisfactory and that we could not resolve it for you. We are always working to improve our service.
Nice people to do business with
10 July 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that you had a positive experience with us. We truly appreciate your kind words and your business.
Prompt and Friendly service.
1 July 2026
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that you experienced prompt and friendly service. We truly appreciate your kind words and positive feedback.
Was kept informed all throughout the…
Was kept informed all throughout the process, unfortunately have to revisit as the new windscreen was faulty.
2 July 2026
Reply from National Windscreens - Hoddesdon
We appreciate your feedback. We're truly sorry the new windscreen was faulty and understand your frustration. We are committed to resolving this for you.
Awesome service, thank you
David and the team were absolutely brilliant. They were friendly, very helpful and helped us fix our issue straight away. We are so happy with the service and are grateful for them all. We will definitely recommend them and will be coming back when we need to. Thank you so much, we appreciate your great service and help
6 July 2026
Unprompted review
Reply from National Windscreens - Hoddesdon
We're happy to hear about your positive experience! It's wonderful to know that our team was friendly and helpful, and that we were able to fix your issue straight away. We appreciate your kind words and look forward to assisting you again if needed.
Reply from National Windscreens - Hoddesdon
We're so pleased to hear that you found our staff to be polite, friendly, and professional. Thank you for sharing your positive experience with us!
Arranged date then day before said they…
Arranged date then day before said they didn't have the window in stock. Long time line to get it fitted and unable to contact customer service.
30 June 2026
Reply from National Windscreens - Hoddesdon
We sincerely apologize for the inconvenience caused by the window being out of stock and the difficulty you experienced reaching our customer service. We understand your frustration with the long timeline for fitting.
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hoddesdon
We are so pleased you experienced a great and fast, clean job. Thank you for your kind words!
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Had need of a chip repair
Had need of a chip repair. From booking to repair fast efficient and helpful
20 June 2026
Reply from National Windscreens - Hoddesdon
We're happy to hear that your chip repair was fast, efficient, and that you found our service helpful. Thank you for your positive feedback.
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback!
Good speedy service.
3 June 2026
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great prompt and professional service
15 June 2026
Reply from National Windscreens - Hoddesdon
We appreciate your kind words.
Helpful and professional
Helpful and professional
Contacted me with availability the day after window smashed, wrapped it for safety for me to continue to use till window delivered, date given and time allocated, contacted day before to confirm time, contacted on day of appointment and able to fit me in sooner, comfortable place to wait for repair and done in good time, staff pleasant and helpful, would recommend
13 June 2026
Reply from National Windscreens - Hoddesdon
We appreciate you sharing your experience. We're happy to hear that we were able to assist you quickly and professionally after your window was damaged. It's great to know our team kept you informed and that you found our staff pleasant and helpful. Thank you for recommending us!
Reply from National Windscreens - Hoddesdon
We're glad you were pleased! We appreciate your kind words.
Very good and very quick
11 June 2026
Reply from National Windscreens - Hoddesdon
We are glad you had a great experience with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.