Great service and straightforward booking process. Would use them again

Professional and courteous staff job done quickly and efficiently

Replacing the windscreen and wipers as you said you would do

Really helpful and friendly

Very good customer service. They replaced my window very quickly and they did a great job. I am very happy with the workmanship.

The person that did the screen talked me throughout the whole process and put my mind at rest

Nice experience , highly recommend.

Easy on line booking with all payment dealt with by the company and the insurance. Kept advised of arrival time by the repairman. Repaired quickly on the driver. Happy with the quality of the repair.

Really quick and helpful

Very efficient, everything went as planned

Quick efficient service, very polite team, car returned clean and on time

Absolutely excellent service. They replaced my windscreen faster than the target time.

Quick service. Good work carried out

Very easy to book the appointment. Work completed within the timescales.

Quick and courteous

Easy to report the damage and quick appointment. Kept up to date at all times and really good repair and explanation of the work done etc

Very polite young man .Arrived in alloted time frame given

Quick and friendly service.

I visited National Windscreens Huddersfield last week on what was the hottest day of the year, and it was one of the worst customer service experiences I've ever had.

Because the waiting room had no fan or air conditioning and felt like a sauna, I walked about a mile into the town centre and waited in a café instead. I returned just over two hours later, only to find that my car hadn't even been moved.

I politely asked the General Manager for an estimated completion time. Instead of giving me an update, he angrily replied, "not my job wait your turn," and walked away. My appointment had been booked in, so I expected at least some indication of how much longer it would take.

I then contacted head office to ask for an update, and they spoke to the branch. Following that conversation, the General Manager became extremely aggressive towards me. He shouted in my face, invaded my personal space, and told me he was "doing me a favour" and that I could just go home. I felt genuinely intimidated and left the site because I no longer felt safe.

About an hour later, I received a text to say my car was ready. When I returned, the General Manager threw the card machine down in front of me which almost hit my hand. I paid, collected my keys, and he followed me out to remove the stickers. He then walked back without speaking to me.

I reported the incident to Customer Relations, but I was extremely disappointed with how my complaint was handled. After explaining that I had been shouted at, intimidated, and left feeling threatened by the General Manager, I received what appeared to be a generic response stating that, because there was no CCTV, they were closing my complaint and advising me to contact the Motor Ombudsman if I remained dissatisfied. I found this response dismissive and felt it completely overlooked the seriousness of a customer alleging abusive behaviour. I was left with the impression that my concerns had not been taken seriously at all.

What made the experience even more upsetting was that, from my perspective, I was treated very differently from other customers. During my time there, I observed the General Manager being friendly and welcoming towards white customers, whereas his attitude towards me was hostile from the outset. I cannot say for certain what motivated his behaviour, but the way I was treated left me feeling that my race may have been a factor.

If you are Black, Brown, or from another ethnic minority background, I would personally recommend using another branch or a different company, as I would not feel comfortable returning to this location based on my experience.

Overall, this was an appalling experience from start to finish. I expected a straightforward windscreen replacement, but instead I was met with hostility, intimidation, and what I felt was a complete failure by Customer Relations to properly address my complaint. No customer should ever be made to feel unsafe or threatened while using a service. Based on my experience, I will not be returning and cannot recommend this at all.