Waiting time to replace too long.
When fitted, very sloppy work. Glass on outside bonnet well. No signe of surrounding of glass cleaned. Scratch on edge of bonnet & brown dust allover & mastic showing on paint work. Very poar..

Careful and competent fitting with good timekeeping.

Excellent service by the technician assigned

Great staff and service..... really professional

Great service, very friendly and helpful staff.

Very pleasant and reliable service. The windshield replacement was carried out professionally, and the booking process was straightforward. I would definitely recommend this company.

Following a windscreen replacement, my BMW developed an SOS emergency call fault that was not present beforehand. I have now returned three times in an attempt to have the issue resolved.

On my second visit, a technician spent over an hour and a half trying to fix the fault without success. I was then asked to return again so the manager could deal with it immediately, but I still waited over 45 minutes before he looked at the vehicle, and the fault remains unresolved.

I was told there was a wire trapped in the adhesive and that the manager would speak to his area manager about covering the cost of a repair elsewhere. He promised to call me later that day or the following day with an update, but I received no call. I also tried contacting him several times on Friday without success.

I am now having to seek advice from BMW and my insurance company. The lack of communication and the amount of time spent returning with no resolution has been extremely disappointing.

Kind friendly staff great service and helped with advice on going to Lincoln while the screen was fitted
Never been before so win win, new screen and couple of hours looking round Lincoln.

Good service from the location. Only thing that could be improved is the time to get an appointment, one week from booking to drop vehicle off at the site or 3 1/2 for home visit. When it’s the only vehicle you have, this is a big hinderence. Store team were helpful

Local branch excellent service

I had to take my car to them rather than them coming to me. Once I got there they kept me waiting for over an hour when they said it would take 30 minutes. Not good service.

The operatives were efficient, courteous and patient with me when I arrived (in time) but having forgotten my car keys at home :-( - A 2-hour round taxi drive away.

Really accommodating staff and no issues with the quality, work completed efficiently.

Robin was very helpful, efficient and pleasant. My only concern is that trying to find your address is very difficult even with satnav. My partner was following a few minutes later and he had the same problem. Robin also admitted other people have had similar experiences.

Easy to book and quick turnaround, really helpful site manager and staff

20 days till 1st appointment wrong screen brought..
Just over a month after first reported had another appointment but was worried about rain forecast so asked to take it to them.
Bloke slept in our appt was 10there were 2 before us he finally arrived at 10 20! The lifting equipment was broken so my partner helped lift the screen in!
Went on holiday the next day. Driving down the road and the trim blew out!!
I spent 20 mins with my arm out the window holding it down till we could get to a garage and spent 20 on glue and gorilla tape to hold it down!!
The only plus is they did compensate us!

Fantastic service in and out within 45 minutes

Easy booking, very polite and helpful staff. Customer service from Jonathan was amazing

My experience was very disappointing. All of the work was delayed and nothing was completed on time. To make matters worse, when I collected my car, I found various tools, a packet of cigarettes, and other rubbish left inside the vehicle after the work had been carried out.

At first, I didn’t notice another issue, but when I later took the car for its MOT, I ran into problems because, while fitting the windscreen, they had managed to cover the vehicle’s VIN number with adhesive. This caused unnecessary complications and wasted my time dealing with an issue that should never have happened.

Overall, the poor organisation, lack of attention to detail, and unprofessional workmanship mean I cannot recommend this company.