Staff were so lovely from start to finish. Would highly recommend. Great job on windscreen & good communication.
Company replied
Location
Switch locationUnit 4 & 5, Bay Road Ind. Est., BT48 7SE Londonderry, Northern Ireland, GB
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See what reviewers are saying
Unable to carry out replacement at our house as weather too bad and no covered area. Received a call later to take the car to your National Windscreen premises at Bay Road, Derry, for a certain time,... See more
Company replied
Very impressed by the service I received. Staff were very pleasant and helpful. The windscreen was replaced within an hour and tested to make sure everything was fitted and working properly. Thankyo... See more
Company replied
Great quick service. Insurance procedure had me book into their HQ about an hour's drive away, within 30 mins of booking I was called to be offered a mobile repair service which was much handier. Ver... See more
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Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Londonderry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 & 5, Bay Road Ind. Est., BT48 7SE, Londonderry, Northern Ireland, United Kingdom
- 028-7100-1052
4.8
Excellent
115 reviews
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First class job
First class job. Definitely would use again. Very straight forward. The man was very nice at the Derry branch. Thank you 🌟🌟🌟🌟🌟
21 July 2026
Reply from National Windscreens - Londonderry
We're so pleased to hear you had a first-class experience and found our service very straightforward. It's wonderful to know our team member at the Derry branch was very nice. Thank you for your kind words!
Great staff! Great Job!
Staff were so lovely from start to finish. Would highly recommend.
Great job on windscreen & good communication.
17 July 2026
Reply from National Windscreens - Londonderry
We're so pleased to hear our staff were lovely from start to finish and provided good communication. It's wonderful that you would highly recommend us and were happy with the windscreen work!
Reply from National Windscreens - Londonderry
We are so pleased to hear that your fitting was super fast and that you couldn't ask for better service! Thank you for your kind feedback.
Reply from National Windscreens - Londonderry
We're so pleased to hear that you were seen on time, that the repair was completed quickly, and that our staff was very helpful. Thank you for your kind feedback!
Really friendly staff & quickly…
Really friendly staff & quickly organised, great job. Thank you. 😊
10 July 2026
Reply from National Windscreens - Londonderry
We're so pleased to hear that our staff were friendly and that everything was quickly organized for you. Thank you for your kind words!
Great service Fast efficient and was fitted at my…
Fast efficient and was fitted at my home couldn’t be better .
16 July 2026
Reply from National Windscreens - Londonderry
We are so pleased to hear that our service was fast and efficient, and that you were happy with the convenience of having it fitted at your home. Thank you for your kind feedback!
Booked an appointment
Booked an appointment. They were ment to arrive at lunch time on the Friday. Phoned up to take payment saying the card machine is temperamental out and about. As soon as I made payment the drive phoned back 10 min later and canceled the appointment and rescheduled for the following Tuesday. I had a mot on the Tuesday so I couldn’t trust to be canceled again. Canceled the appointment and still waiting for my money back. Absolute shambles. Have called to the office in Londonderry and was expecting a call back. Never came. Rang head office 3 times to be told there looking into to it. Still waiting on my money
19 June 2026
Unprompted review
Reply from National Windscreens - Londonderry
We regret to hear about the issues you experienced with your appointment, the payment process, and the subsequent cancellation. We are very sorry for the inconvenience and the delay in receiving your refund. We are looking into this matter.
Came when they said they would and it…
Came when they said they would and it was a speedy transaction with pleasant workmen!
18 June 2026
Reply from National Windscreens - Londonderry
We're so pleased our team arrived as scheduled and provided speedy, pleasant service. Thank you for your feedback!
Was seen eaelier than expected and job…
Was seen eaelier than expected and job completed ver quickly.
11 June 2026
Reply from National Windscreens - Londonderry
We're so pleased we exceeded your expectations with quick service. Thank you!
Worked quickly and to a high standard
The technician was here first thing in the morning and communicated exactly what had to be done and how long it would take. He was very quick and showed great professionalism.
22 May 2026
Reply from National Windscreens - Londonderry
We appreciate your positive feedback. We're glad our technician communicated clearly and demonstrated professionalism. We're happy to hear about your positive experience.
Reply from National Windscreens - Londonderry
We're glad you enjoyed your experience. Thank you for your kind words.
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Fast reliable and friendly staff
Fast reliable and friendly staff, booking was easy and just enough correspondence.
30 April 2026
Reply from National Windscreens - Londonderry
We appreciate you letting us know that the booking process was easy and that you found our staff to be fast, reliable, and friendly!
Excellent service by National Windscreens.
Prompt and very courteous expert service by the staff, cleaning the car from glass fragments very efficiently on completion, leaving it immaculate..... 'excellent service'.
24 April 2026
Reply from National Windscreens - Londonderry
We appreciate your positive feedback. We're happy to hear that you received prompt, courteous, and expert service and that our staff efficiently cleaned the car, leaving it immaculate.
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service and speedy replacement…
Great service and speedy replacement windscreen, highly reccomended.
8 April 2026
Reply from National Windscreens - Londonderry
We appreciate your positive feedback! We are so happy you received great service and a speedy windscreen replacement.
Reply from National Windscreens - Londonderry
We're glad you had a first-class experience! Thank you for sharing your positive feedback with our team; we appreciate it.
Reply from National Windscreens - Londonderry
We're happy to hear that our prompt communication made a real difference for you. Thank you for your positive feedback!
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