Reported cracked to insurance on 29th May. Replacement had to be cancelled twice due to replacement being damaged and bad weather. Fitted on the 19th June. Fitter was polite, kept me informed as t... See more
Location
Switch location15b Cosgrove Way, LU1 1XL Luton, GB
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Friendly staff who completed the windscreen replacement quickly. Good instructions on aftercare. Not possible to speak to branch on phone which would have been helpful to confirm details in advance... See more
Company replied
Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... See more
Company replied
I was able to drop my car off as soon as National Windscreens and work from their office space while I waited for my windscreen to be fixed. Staff were friendly and helpful and fixed my windscreen qui... See more
Company replied
Company details
- #42 of 63 best companies in Vehicle Repair
- #4 of 6 best companies in Windshield Repair Service
- #27 of 37 best companies in Vehicle repair shop
About National Windscreens - Luton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
15b Cosgrove Way, LU1 1XL, Luton, United Kingdom
4.3
Excellent
159 reviews
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Replacement windscreen
Reported cracked to insurance on 29th May. Replacement had to be cancelled twice due to replacement being damaged and bad weather.
Fitted on the 19th June.
Fitter was polite, kept me informed as to what he was doing. Fitted all ok.
22 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Efficient service
23 June 2026
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service and was very…
Great customer service and was very quick when replacing windscreen. I’m not sure of the name but a colleague came out and guided me to the workshop as I couldn’t find it. Just want to say thanks
26 June 2026
Reply from National Windscreens - Luton
We're so pleased to hear you received great customer service and that your windscreen replacement was quick. We're glad a colleague was able to guide you to our workshop. Thank you for your kind words!
Great Service!
Friendly staff who completed the windscreen replacement quickly. Good instructions on aftercare. Not possible to speak to branch on phone which would have been helpful to confirm details in advance but would definitely recommend and use them again.
26 June 2026
Reply from National Windscreens - Luton
We're pleased to hear our staff were friendly and completed your windscreen replacement quickly, and that you found the aftercare instructions helpful. We appreciate your feedback regarding contacting the branch directly and will take this into consideration. Thank you for your recommendation!
Reply from National Windscreens - Luton
We're so pleased to hear you received perfect service and found our staff to be amazing and very efficient. Thank you for your kind feedback!
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Luton
We're glad our service was quick and efficient. Thank you!
Seemless and Rep was Nice!
9 June 2026
Reply from National Windscreens - Luton
We're glad to hear it was seamless and our representative was nice! We appreciate your feedback.
Excellent service from young trainee
17 June 2026
Reply from National Windscreens - Luton
We appreciate your kind words.
Very poor service
Very hard to make an appointment with local depot number being redirected, then a very long wait, having then got through the phone was cut off your end. On the day no calls etc & the online tracker showed 1 appointment before me - i'll wait in then, then it jumped to 3 appointments before me - I had time to pop out for some milk etc & as I opened the door to leave 2 of your vans turned up . . . . . . . .
Van left dirty with glue scrapings etc on dash board & only 1 half of the new screen cleaned outside - RHS/ only 1 half of the screen cleaned inside LHS
& possibly not your fault insurance policy says "windscreen excess £25" but you charge £100 & no receipt
16 June 2026
Reply from National Windscreens - Luton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Great customer experience and speedy service
I was able to drop my car off as soon as National Windscreens and work from their office space while I waited for my windscreen to be fixed. Staff were friendly and helpful and fixed my windscreen quickly and efficiently.
8 June 2026
Reply from National Windscreens - Luton
We're delighted you could work comfortably while we quickly and efficiently fixed your windscreen. We appreciate your kind words about our friendly staff. Thank you for your positive feedback!
Reply from National Windscreens - Luton
We're glad our operator was friendly and the repair was quick!
Great rear side window replacement
Rear side window was broken, before I went on holiday, leaving my car at Luton airparks.
Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of the job progress and sending me a detailed completion report. Technician even cleaned up the excess glass from inside the vehicle, before leaving.
Great job
Easy booking process, even while away on holiday.
1 June 2026
Reply from National Windscreens - Luton
We're so pleased to hear about your positive experience, especially while you were on holiday. We're glad our team could assist with your car's window and keep you informed every step of the way.
Great service and staff called me when…
Great service and staff called me when ready as I got bus in to town as appointment could take up to 4 hours
2 June 2026
Reply from National Windscreens - Luton
We're so glad we could accommodate your travel plans and keep you informed. We appreciate your positive feedback!
Very nice staff with a big experience…
Very nice staff with a big experience what they do, and very quick replacement windscreen for Ford Puma
25 May 2026
Reply from National Windscreens - Luton
We appreciate your positive feedback! We're glad our staff was nice and experienced, providing a quick replacement.
Hi didn’t vacuum out the air and suck…
Hi didn’t vacuum out the air and suck through the glue can still see all the stone chip looks worse than before the repair
28 April 2026
Reply from National Windscreens - Luton
We're sorry the repair didn't meet your expectations. Unfortunately, we can't guarantee the appearance after the repair. Our goal is to restore the strength of the windscreen and to contain the damage
It was great
13 May 2026
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The service at national windscreens was…
The service at national windscreens was efficient and fast. Staff (Sam) very courteous
13 May 2026
Reply from National Windscreens - Luton
We appreciate your feedback! We're so happy to hear that our service was efficient and fast, and our staff was courteous.
Reply from National Windscreens - Luton
We appreciate you letting us know our staff and service were excellent! We are so happy.
Reply from National Windscreens - Luton
We appreciate your feedback and regret that the work was not as tidy as you expected. We'll review our processes to improve.
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