Really easy to find. The team were very welcoming and friendly. The new windscreen was fitted very quickly with constant communication and updates from the National Windscreens team. Painless and ea... See more
Company replied
Location
Switch locationUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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See what reviewers are saying
Excellent customer service agent at 9.30pm - confirmed next available appointment & booked accordingly. Staff at Maidstone depot were polite & friendly. I was advised it could take up to 2 hours (I fo... See more
Company replied
Brilliant. Opened on a Saturday to work through backlog, we’re really friendly on my arrival, changed the windscreen in about an hour and even liaised with the garage across the way about me having my... See more
Company replied
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... See more
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Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 35 best companies in Vehicle repair shop
About National Windscreens - Maidstone
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, United Kingdom
- 01622-410-224
4.7
Excellent
488 reviews
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Fitter very versatile
The fitter was unable to fit the windscreen in my drive so relocated to a larger site without any issues.
16 July 2026
Reply from National Windscreens - Maidstone
We're glad to hear our team successfully adapted to the situation and completed the windscreen fitting for you without any trouble. Thank you for your positive feedback!
The guy was very pleasant and did a…
The guy was very pleasant and did a good job with the tiny chip.
I do think you could specify morning or afternoon
15 July 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear our technician was pleasant and did a good job with the chip repair. We appreciate your feedback regarding specifying morning or afternoon appointments, and we'll certainly take that into consideration for future improvements.
Regularly provided installation date…
Regularly provided installation date and time update. The two installers at Aylesford location were friendly and very efficient.
Thank you.
6 July 2026
Reply from National Windscreens - Maidstone
We're so pleased you received regular updates regarding your installation. It's wonderful to hear our installers at the Aylesford location were friendly and very efficient. Thank you for your kind words!
It is fast and staff are helpful.
7 July 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear that you found our service to be fast and our staff helpful. Thank you for your wonderful feedback!
The winderscreen was done well
The winderscreen was done well the time of over 2 weeks to wait was bad and they don't come out to you to replace the screen.
7 July 2026
Reply from National Windscreens - Maidstone
We appreciate your feedback. We understand your frustration regarding the wait time and the lack of mobile service. We are always working to improve our services.
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Maidstone
We're so pleased to hear that you found our team friendly and that the job was carried out to the highest standards. Thank you for your kind feedback!
Great communication
Really easy to find. The team were very welcoming and friendly. The new windscreen was fitted very quickly with constant communication and updates from the National Windscreens team. Painless and easy. Decent coffee place nearby to wait too.
3 July 2026
Reply from National Windscreens - Maidstone
We're delighted to hear you found us easily and that our team was welcoming and friendly. We're glad your new windscreen was fitted quickly with great communication, making the experience painless and easy for you.
Brilliant
Brilliant. Opened on a Saturday to work through backlog, we’re really friendly on my arrival, changed the windscreen in about an hour and even liaised with the garage across the way about me having my car fluids topped up.
27 June 2026
Reply from National Windscreens - Maidstone
We're so pleased to hear about your brilliant experience! It's wonderful that our team was friendly and efficient, completing your windscreen replacement quickly. We're also glad we could assist with your car's fluids. Thank you for your positive feedback!
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We are glad you found our staff pleasant.
Mobile service is Extremely Great no…
Mobile service is Extremely Great no hassle when replacing my car window. Will recommend to anyone. Many thanks To NW booking staff and to the technician who carried out the work.
18 June 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback. We are so happy to hear that our mobile service was great and hassle-free. We are glad you would recommend us!
Booked with you after issues with…
Booked with you after issues with AutoGlass - very easy and did a wonderful job repairing it
Thank you
12 June 2026
Reply from National Windscreens - Maidstone
We're so glad we could assist you after your previous issues. We appreciate your kind words about our repair work!
Great service and a professional set…
Great service and a professional set up. The guys were great.
16 June 2026
Reply from National Windscreens - Maidstone
We're so pleased you had great service and a professional setup. Thank you!
Good service and helpful staff
10 June 2026
Reply from National Windscreens - Maidstone
We appreciate your kind words.
Reply from National Windscreens - Maidstone
We appreciate your feedback! We're glad we met your expectations.
Easy to arrange engineer call to fix…
Easy to arrange engineer call to fix windscreen
Regular updates keeping me informed of progress
Call from engineer on his way to fix problem with estimated time of arrival
2 June 2026
Reply from National Windscreens - Maidstone
We're happy you found arranging the engineer's visit easy and appreciated our regular updates and call with an estimated arrival time. Thank you for your feedback!
Reply from National Windscreens - Maidstone
Thank you for your positive feedback!
Reply from National Windscreens - Maidstone
We are glad we could help with the repair. Thank you for your kind words and positive feedback.
Quick and easy
Quick and easy, windscreen was replaced at Aylesford within 2 hours. Text to confirm when ready to pickup. Thank you!
22 May 2026
Reply from National Windscreens - Maidstone
We're so happy to hear your windscreen replacement at Aylesford was quick and easy. Thank you for your kind words!
Reply from National Windscreens - Maidstone
We're glad you enjoyed your experience. We appreciate your kind words!
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