First and foremost, the customer service experience was impeccable. The person who was assigned to look after my car thoroughly explained things to so brilliantly. Things that I did not know well, or... See more
Company replied
Location
Switch locationUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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Booked in within 24 hours of my car being broken into, I was going on holiday the next morning and they stored the car for me until I returned. Great service and simple to deal with. Thanks a lot fo... See more
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Sam the Depot Manager was very helpful sorted the appointment out and got an earlier appointment for my car to be done. Chris the fitter did a first Class job in doing the job and kept me informed... See more
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Great service from booking my car in to getting the job done . Except … there were glass particles left on the doors / dashboard. It wasn’t cleaned properly.
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Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #27 of 35 best companies in Vehicle repair shop
About National Windscreens - Manchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, United Kingdom
- 0161-401-0733
4.6
Excellent
798 reviews
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Great job, no mess, friendly helpful staff
Had the windscreen replaced, was well informed about the process , helpful friendly staff who called me when the job was completed , great job and aftercare advice given too
18 February 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We're happy to hear that you were well-informed about the replacement process and that our helpful, friendly staff kept you updated. We're glad you received great aftercare advice. Thank you!
Fitting the windscreen itself very good…
Fitting the windscreen itself very good however welfare facilities very poor .one small room table and 4 plastic chairs no brew facilities or magazines to read. I know this is not a requirement but come on.
17 February 2026
Reply from National Windscreens - Manchester
We appreciate your feedback and are glad the windscreen fitting met your expectations. We're sorry the welfare facilities were not up to par and will address this to improve our customer experience.
Great job of my windscreen…
Great job of my actual windscreen change. All the workers were professional and welcoming. I was able to book in within 3 days, but there are not enough garages. It took me over an hour to get there, but this was the closest.
I had to take 2 hours annual leave off work to be able to drop off the car. They say you may be waiting 2-4 hours.
I got a message to say it was finished before I was even able to get into work.
If I knew it was less than an hour I would have waited. As I have to take another hour off to work to go pi CK the car back up.
11 February 2026
Reply from National Windscreens - Manchester
We appreciate your feedback and are glad the windscreen replacement and our team met your expectations. We regret the inconvenience caused by the garage location and the estimated waiting time. We'll review our scheduling to improve the experience. Thank you for your review.
Very efficient fitter
11 February 2026
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
appointment booked easily and job done…
appointment booked easily and job done in timescale quoted. Good communication and no problems
13 February 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We are so happy to learn that booking was easy, the job was completed within the quoted timeframe, and our communication was good.
i didnt,say it was great…good job it…
i didnt,say it was great…good job it didnt happen on motorway…..i was waiting over a week for job to be done.
when eventually done glazier was excellent.
14 February 2026
Reply from National Windscreens - Manchester
We appreciate your feedback and are sorry for the delay you experienced. We're glad the glazier provided excellent service. We'll review our scheduling to prevent this issue in the future.
It was hassle free
It was hassle free, booking was super fast and flexible. The engineer was extremely careful, neat and proffessional
14 February 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We're so happy to learn that booking was super fast and flexible and that the service was hassle-free. We're also glad the engineer was professional.
Very easy to book
Very easy to book, clear and understandable information was given. Very professional staff when I met them. An alround good experience. Many thanks.
11 February 2026
Reply from National Windscreens - Manchester
We appreciate you taking the time to leave us a review. We're happy to hear that booking was easy, information was clear, and our staff were professional. We're glad you had a good experience!
Great service
Great service
The first time I went they hadn’t secured something inside my car fully (made a slight rattling sound) but went back the day after, the guy came straight out to have a look and sorted it all in minutes
15 February 2025
Reply from National Windscreens - Manchester
We're glad you enjoyed your experience. We appreciate you bringing the initial issue to our attention and are happy we could resolve it quickly for you. Thanks for the positive feedback!
Brilliant Windscreen replacement from…
Brilliant Windscreen replacement from start to finish.
9 February 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We are so glad to hear that you had a brilliant windscreen replacement experience from beginning to end.
Reply from National Windscreens - Manchester
We're glad our communication met your expectations from the beginning. Thank you for your positive feedback; we appreciate it.
Excellent service
Excellent service, the fitter kept us updated with arrival times and the work was expertly done.
5 February 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We're happy to hear that you received excellent service and were kept updated, with the work completed expertly.
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to book and pay online
I booked it through my car insurance. It was so easy to book and pay online. Dropped the car at 9 am and picked it up at 1 pm.
28 January 2026
Reply from National Windscreens - Manchester
We're glad you found booking and payment easy through your insurance. It's great to hear that dropping off and picking up your car went smoothly! Thanks for your feedback.
Wasn't a great experience as such
Wasn't a great experience as such, finishing undesirable.
3 February 2026
Reply from National Windscreens - Manchester
We appreciate your feedback and are sorry that your experience did not meet expectations. We'll investigate to improve our services.
Reply from National Windscreens - Manchester
We're happy that you had a professional experience with us! It's great to hear you can't fault the service that we provided to you.
Reply from National Windscreens - Manchester
We appreciate you sharing! We are so happy to hear you were pleased with our brilliant and great work. Thank you!
Excellent service
28 January 2026
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant technician to fit the glass
The technician who came out was excellent and really helpful. He was friendly and polite and I can not rate him highly enough. Whilst I did have my appointment rescheduled as the glass had not arrived, I was delighted with the service I received when the windscreen was being fitted.
20 January 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that the technician was excellent, helpful, friendly, and polite. We regret the appointment rescheduling due to the glass delay, but we're delighted you were pleased with the service during the windscreen fitting.
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