Easy to book in for an insurance windscreen replacement. Staff are friendly, premises were very clean and looked well organised. Job was started and finished on time, really good job, no issues.... See more
Company replied
Location
Switch locationUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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See what reviewers are saying
Great experience, friendly staff, took 2.5 hours estimated 4 hours. staff explained where we could go and nearby cafes etc. Booking process easy.
Company replied
Glass left all over the drive , had si sweep it up myself which is not ideal when I have two young children, who like play outside. Also when the panels have been taken off to access the window , brok... See more
Company replied
Lovely people with good customer service skills. I would totally recommend. The only gripe is they are always totally booked up. The waiting area is really nice and you don't feel intimidated waiting... See more
Company replied
Company details
- #43 of 64 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #29 of 39 best companies in Vehicle repair shop
About National Windscreens - Middlesbrough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, United Kingdom
- 01642-685-235
4.9
Excellent
727 reviews
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Great experience
Great experience, friendly staff, took 2.5 hours estimated 4 hours. staff explained where we could go and nearby cafes etc. Booking process easy.
10 April 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that you had a great experience with our friendly staff and easy booking process. We appreciate your positive feedback regarding the helpful information provided.
Brilliant staff
Brilliant staff, quick service, staff through the process were all lovely and helpful from booking to the end finished product.
8 April 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to learn that our staff were brilliant and helpful throughout the process, and that you received quick service and a great finished product.
Carried out repair at home address.
Carried out repair at home address.
Good communication throughout.
Made appointment at local depot
8 April 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that you had a positive experience with our at-home repair service and depot appointment. Thank you for your kind words regarding our communication.
The lads were awesome very professional…
The lads were awesome very professional done it quickly and what a job the did new screen happy days 😀 highly recommend 👍🏻
7 April 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so happy to learn that the team was professional, quick, and did a great job with the new screen. We highly value your recommendation.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing that we were very helpful and fitted at your workplace! We are so happy you were pleased with our service.
Windscreen replacement - great job and service
Easy to book in for an insurance windscreen replacement.
Staff are friendly, premises were very clean and looked well organised.
Job was started and finished on time, really good job, no issues.
21 March 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to learn that booking your insurance windscreen replacement was easy. It's great to know that you found our staff friendly, our premises clean and well organised, and that the job was completed on time with no issues.
Excellent all round service with very…
Excellent all round service with very pleasant staff
3 April 2026
Reply from National Windscreens - Middlesbrough
We appreciate you sharing that our staff was very pleasant and that you received excellent all round service! We are so happy you were pleased.
great service
1 April 2026
Reply from National Windscreens - Middlesbrough
Thank you for your positive feedback!
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so glad to hear that you were happy with the fantastic job and the interior cleaning.
Windscreen replacement
The whole process of taking my car to the repair being done was seamless
26 March 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so happy to learn that the entire car repair process was seamless for you.
Great customer service
25 March 2026
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good service and lovely staff
Lovely people with good customer service skills. I would totally recommend. The only gripe is they are always totally booked up. The waiting area is really nice and you don't feel intimidated waiting on your own as a women.
16 March 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that you enjoyed your experience and found our team helpful! We appreciate your recommendation. We acknowledge that we are very busy, and we are working to improve availability. We're glad you feel comfortable in our waiting area.
Really impressed
Really impressed! The staff were incredibly friendly and polite, and the service was fast, smooth, and hassle-free.
17 March 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so happy to learn that the staff were incredibly friendly and polite, and the service was fast, smooth, and hassle-free.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing that the service was great, the work excellent, and the fitter friendly! We are so happy you were pleased with us.
My car back window was fitted with in…
My car back window was fitted with in 24 hours , lovely staff excellent job done , very happy
13 March 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our staff and the quick turnaround on your car window.
Great service
17 March 2026
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen cracked day before part exchange
From the initial contact all staff I spoke were vey helpful and appreciatedmy circumstances - was due to hand car to a dealership in part exchange the day after the windscreen cracked
16 March 2026
Reply from National Windscreens - Middlesbrough
We appreciate your feedback and are happy to hear that our staff were helpful and understanding of your situation with the cracked windscreen.
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service from start to finish
Great service from start to finish. Very efficient and constantly letting me know what was happening. Would definitely recommend them to anyone.
10 March 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to learn that you had a great experience from start to finish and that we were very efficient in keeping you informed.
Brilliant service from start to finish
Brilliant service from start to finish, Chris in the Middlesbrough depot is an asset to the company.
7 March 2026
Reply from National Windscreens - Middlesbrough
We're happy to hear that you had such a positive experience with our service. We appreciate your kind words and are glad that our team member was so helpful. Thank you!
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