Service was quick and very good, straightto your house, doesn't matter if you have a roof over your car or if it's raining, they come prepared for it all. The staff is very friendly, professional and... See more
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Location
Switch locationUnit 22, Ashtree Enterprise Park, BT34 1LD Newry, Northern Ireland, GB
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See what reviewers are saying
From the first point of contact National Windscreens were very professional, efficient and helpful in booking my car in to get fixed. On the day my car was left in, the service was excellent and on... See more
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National Windscreens were able to give me a timely appointment in Newry, explained the process, length of time to allow for replacement to be fitted and the excess cost I was to pay. After checking th... See more
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Absolutely brilliant experience! My rear view mirror fell off & I was told by my car manufacturer I needed a new windscreen. Called these guys & they had my car back to the way it was, not a problem,... See more
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Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 34 best companies in Vehicle repair shop
About National Windscreens - Newry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 22, Ashtree Enterprise Park, BT34 1LD, Newry, Northern Ireland, United Kingdom
- 028-7100-1051
4.8
Excellent
169 reviews
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Quick service
17 January 2025
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service friendly and helpful
20 January 2025
Reply from National Windscreens - Newry
Thank you for your kind words! We're thrilled to hear that you found our service great, and that our team was friendly and helpful. We strive to provide excellent customer service, and your feedback is very encouraging. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Thank you for taking the time to share your feedback. We appreciate you recognizing our excellent and friendly service.
Great service
Quick and easy drop off .
Everything explained to me before hand .
Collection was straightforward and staff were excellent .
Thanks
9 December 2024
Reply from National Windscreens - Newry
Thank you for your positive feedback. We're glad to hear that you found our drop-off and collection processes easy and that our staff was helpful. We strive to provide a smooth and efficient experience for our customers, and we're pleased that we were able to meet your expectations.
Hassle free
Very straight forward,booked an appointment online to attend the Newry branch for 2 days later then got a phonecall to say they could come to my house the next morning to replace it which suited better. Got a text that morning from the engineer to say what time he'd be there and got it replaced with no hassle. They sorted all with the insurance company too.
29 November 2024
Reply from National Windscreens - Newry
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our service straightforward and convenient. We strive to make the process as smooth as possible for our customers, and it's great to know that our team was able to accommodate your needs and provide a hassle-free experience.
Good service
11 November 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Thank you for taking the time to share your feedback. We appreciate you recognizing our prompt service.
Speedy and friendly
We ended up waiting in reception with our 8 week old baby. The staff were so friendly, chatty, and helpful. The windscreen replacement ended up taking only a couple hours
22 October 2024
Reply from National Windscreens - Newry
We're so glad to hear that you had a positive experience with us, despite the wait. We appreciate your kind words about our staff. They strive to provide excellent customer service and it's great to hear that they were able to make your visit as comfortable as possible.
Helpful staff and fast service.
From the first contact with my Insurance Company the staff throughout were polite and helpful. I was surprised initially that I had to take the car to premises in another City, as I thought the repair van would attend at my home. However, when the reason was explained to me it made perfect sense.
My visit to the premises was shorter than I expected and the staff were most helpful.
11 October 2024
Reply from National Windscreens - Newry
Thank you for taking the time to share your positive experience. We are glad to hear that you found our staff to be polite and helpful throughout the process. We appreciate your understanding regarding the need to bring your vehicle to our premises. We strive to provide excellent customer service and are pleased that you were satisfied with your visit.
1st class service
1st class service. From booking it in to the actual glass replacement
4 October 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Prompt service helpful staff
16 September 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and efficient service
16 September 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficient service
9 September 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Good communication. Had to change my date at last minute. Change date online with no hassle at all. Phoned me on the day the just make sure address and everything was alright to go. Would definitely recommend them to people. Thank you for excellent service.
31 July 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Rescheduled earlier and able to work…
Rescheduled earlier and able to work remotely at their facility when the work was beginning carried out.
25 July 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Give a date to suit me before MOT ,they…
Give a date to suit me before MOT ,they even rung me on a bank holiday to arrange a date to suit excellent service when in work shop
18 July 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent fast and efficient service
Excellent fast and efficient service; brilliant job! Staff were so courteous too. Thanks
27 June 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick I was happy
14 June 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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