Communication was brilliant, called to let us know what time he be with us and very helpful

My experience with National Windscreens has been nothing short of appalling.

When booking the replacement, I specifically advised that my vehicle had "specialist glass". Apparently, according to National Windscreens, unless you use the exact phrase "manufacturer's glass", they simply ignore what you've told them. That is an absurd position to take. Any competent customer service representative, upon hearing "specialist glass", should clarify exactly what is required rather than making assumptions and fitting the wrong product.

When I challenged this, I was told that I had never specifically requested manufacturer's glass. During my complaint, they admitted I had mentioned specialist glass but argued that this "could mean anything". That is precisely why they should have asked the question instead of ignoring the information I had provided. This feels like a convenient excuse to avoid accepting responsibility.

To make matters worse, during the replacement they damaged my Road Angel Pro dash cam. Despite raising this as part of my complaint, National Windscreens have completely ignored that issue. There has been no meaningful response, no investigation and certainly no offer to resolve it.

The handling of my complaint was equally unacceptable. Rather than properly investigating the issues, they simply closed the complaint and refused to escalate it further. As a customer, I was left feeling dismissed and that the outcome had already been decided regardless of the facts.

The overall customer service has been defensive, dismissive and entirely lacking in accountability. Instead of listening to their customer and putting things right, National Windscreens appeared to spend more effort finding reasons why they were not responsible.

I would not recommend National Windscreens based on my experience. Mistakes can happen, but the way a company responds is what defines its customer service. Unfortunately, in this case, the service has been absolutely unacceptable.

The windscreen was fixed, and it was on time. They notified me for collection. Customer service was good

Quick and very profesional

Fast, efficient, friendly and good value.

Quick and well communicated.5# service

The service was really efficient with friendly technicians, the fix is almost undetectable so really pleased with the results as it’s a new car

Although the fitter didn’t arrive until 9pm, he kept us informed of his schedule & the estimated time he hoped to be with us. On arrival, he was very polite & respectful, making sure we were still happy for him to continue with the job at that time of night. He was friendly & chatty, whilst remaining professional & continuing to work.

Offhand reception your screen will take hours. One hour later phone call saying it would be ready in 20 minutes, which was great. On return we had to get someone to hoover the car out to remove shards of glass. Whilst apologetic it was pretty obvious it hadnt been done or inspected.

First class Technician providing a Five Star service.

Person turned up early - which suited me better. Did the job but when asked why I could still see the damaged area, told me that it is normal! I am unhappy with this as I was not aware that this would be the outcome. I was also disappointed that I could not visit the local branch to get the repair done.

Very good job

Dash cam mount it was broken and rear view mirror it was hanging even 1 star is too much

The actual fixing of the windscreen was done perfectly right and I quite like the outcome. the staff are quite polite and professional the only issues with me is that I have got to wait about 4 hours before I could get the car back, and this happened to be a very hot day.

Fabulous service, easy drop off, phoned to collect the car when screen was fitted well within the time frame expected, very professional great service highly recommended 👍 thankyou!

Great customers service, friendly staff and we're very accommodating to my needs

I arrived a little late for my appointment, but the team was very efficient and my car was ready sooner than I had expected. The appointment reminders were helpful, and everyone I dealt with on site was friendly and professional. Overall, it was a smooth and efficient service from the staff.

Rapid, efficient, good communication. Staff friendly and knowledgeable. Booking process was straightforward and when I had a problem, re-booking was easy

They were very efficient , thorough and friendly and also advised me of dos and donts after I had it done. Highly recommend