Dropped my car off at opening time, 08:30. Received an email at roughly 11:45 with pre and post work inspections, thinking it was about ready so was expecting contact. Never got contacted about it bei... See more
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I met Steve at 12:00 PM. He promised to return the car within 4 hours and offered to let me wait in the office or walk around until he called. I got the call at 3:45 PM and picked up the car at 4:30 P... See more
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Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... See more
Company replied
I recently had my window screen replaced, and was very happy with the service. The whole process was quick, professional, and completed to a very high standard. The technician was friendly, and left... See more
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Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Peterborough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, United Kingdom
- 01733-785-027
4.5
Excellent
689 reviews
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Screen fitted faulty
Screen fitted faulty, had to wait for a long time for the screen to be fitted no mobile fitting service. Lady is n office very unhappy!
15 April 2025
Reply from National Windscreens - Peterborough
We understand your frustration with the recent screen fitting experience. We value your feedback and will use it to improve our services. We strive to provide a positive experience for all our customers and apologize that this was not the case for you.
Really good service and friendly staff
11 April 2025
Reply from National Windscreens - Peterborough
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We strive to provide excellent customer service and are glad to hear you found our service good and our staff friendly.
Top service from National Windscreen…
Top service from National Windscreen Peterborough!!! My Q5 needed replacement was booked in for 8:30am and it got done within 2 hours!!! Including camera re-calibration. Superb!!
15 April 2025
Reply from National Windscreens - Peterborough
We're thrilled to hear about your positive experience at our Peterborough location. It's wonderful to know that you were happy with the service you received and that your Q5's windscreen replacement was completed efficiently, including the camera recalibration. We appreciate your kind words and will share your feedback with our team.
Great Service.
From start to finish we have had an excellent expereince with National. Serve was quick on the phone call side and the fitting was speedy and professional.
12 April 2025
Reply from National Windscreens - Peterborough
Thank you for your kind words and positive review. We are thrilled to hear that you had an excellent experience with our company, from the initial phone call to the fitting. We strive to provide prompt and professional service to all our customers, and we appreciate you taking the time to share your positive feedback.
Reply from National Windscreens - Peterborough
Thank you for your positive feedback! We're glad to hear that you were happy with our communication and service. We strive to provide a seamless and efficient experience for all our customers.
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
God and quick job
30 March 2025
Reply from National Windscreens - Peterborough
We appreciate you taking the time to leave a review. We're glad to hear you were pleased with the service.
Good timing
Good timing, helpful staff, fitting was clean and tidy, informed every stage of the way.
3 April 2025
Reply from National Windscreens - Peterborough
Thank you for your positive review. We're glad to hear that you were pleased with our staff's helpfulness, the cleanliness and tidiness of the fitting process, and the clear communication throughout the process. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Peterborough
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent service and are glad to hear that you would recommend us.
Excellent Service
Excellent Service from start to finish, Explained everything clearly, Quick turn around, Polite and friendly staff.
29 March 2025
Reply from National Windscreens - Peterborough
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with our service, from the initial explanation to the quick turnaround time. We strive to provide excellent customer experiences, and we are glad that our staff's politeness and friendliness contributed to your positive experience.
Wasted a day
I waited in all day from 9am to 4.30 and was informed at 4.35 that the fitter would not be coming. I did not get a call to rearrange but eventually had to ring myself to book another fitting. On the second occasion the fitting of the replacement windscreen went well.
27 March 2025
Reply from National Windscreens - Peterborough
We understand your frustration with the missed appointment and the inconvenience it caused. We strive to provide excellent customer service and are disappointed that your experience did not meet your expectations. We appreciate you taking the time to share your feedback, and we will use it to improve our communication and scheduling processes.
Windscreen Replacement
Appointment was scheduled in good time, staff at the depot were polite and helpful. The replacement took a couple of hours as expected and the site called me to tell me it was ready to collect.
When I checked the car over before leaving the site I noticed that some interior trim had not been replaced very well , I raised this with the receptionist and a fitter came out and re fitted it and apologised
So all considered I was very happy with the whole procedure
21 March 2025
Reply from National Windscreens - Peterborough
We appreciate you taking the time to share your experience. It's great to hear that you found our booking process convenient and that our team was polite and helpful. We understand that the interior trim issue was a concern, but we're glad that our team was able to quickly address it to your satisfaction. We strive to provide a positive experience for all our customers, and we appreciate your feedback as we continue to improve our services.
Everything was fine
Everything was fine. It took a bit longer than expected, but it wasn’t a big issue- During the first appointment, they received a defective window, so we had to schedule a new date as they couldn’t get the right one on the same day. However, the second time, everything was replaced perfectly. Thank you!
21 March 2025
Reply from National Windscreens - Peterborough
We appreciate your feedback and are glad to hear that you were ultimately satisfied with the service. We understand that delays can be frustrating, and we apologize for the inconvenience caused by the initial defective window. We strive to provide timely and efficient service, and we are working to improve our processes to minimize such occurrences. Thank you for your understanding and for highlighting the positive outcome of the second appointment.
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
A smooth and clear change…
Really thorough and straight forward process which took a lot less time than I imagined. The reception staff were friendly and reassuring and the fitter, who I had the chance to talk to, was very professional.
19 March 2025
Reply from National Windscreens - Peterborough
Thank you for your kind words and positive feedback. We are delighted to hear that you found the process to be thorough and straightforward, and that you were pleased with the time it took. We strive to provide a friendly and reassuring environment for our customers, and we appreciate your recognition of the professionalism of our fitter.
Good customer care
Prompt professional and punctual, good customer care with a quality installation.
18 March 2025
Reply from National Windscreens - Peterborough
Thank you for your kind words! We're delighted to hear you were satisfied with the promptness, professionalism, and quality of our service. We appreciate your feedback and strive to provide excellent service to all our customers.
First time using this company National…
First time using this company National Windscreens.
I thought there would be two people to fit my screen as the screen is quite large and it's on a 4x4. Nope just one turned up.
OK, I thought prehaps things have changed for windscreen fitters?
Job was completed in good time, I was happy with the installation until I gave my car a in and out complete clean and found a not so lovely little dent right on the corner of my bonnet just forward of the windscreen. Maybe they should of sent two people to fit it and not rely on one person.
9 March 2025
Reply from National Windscreens - Peterborough
We appreciate you taking the time to share your experience with us. We understand your disappointment that only one technician arrived to fit your windscreen. We strive to provide efficient and high-quality service, and we're sorry that this wasn't the case for you. We'll take your feedback into account to ensure our technicians are equipped to handle all types of windscreen installations. We're also sorry to hear about the dent on your bonnet. We understand how frustrating this must be. We'll investigate this further to determine what may have happened and ensure we take steps to prevent this from occurring in the future.
Great service thankyou.
7 March 2025
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Peterborough
We appreciate your kind words and are glad to hear you had a positive experience.
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