Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... See more
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Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... See more
Company replied
Your engineer demonstrated good communication, and professionalism. The job took no time really and everything was clean and tidy afterwards. Give the guy a bonus!
Company replied
Friendly, helpful staff. Booking and paying was straightforward and easy. Windscreen replaced and ready to go in just 2 hours. Excellent service all round. Thank you!
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Plymouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, United Kingdom
- 01752-477-091
4.6
Excellent
339 reviews
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Very easy to book the appointment for…
Very easy to book the appointment for the work to be done. All was very well handled from start to finish.
13 August 2026
Reply from National Windscreens - Plymouth
We're so pleased to hear that booking your appointment was easy and that everything was handled very well from beginning to end. Thank you for your wonderful feedback!
The technician who fitted my windscreen…
The technician who fitted my windscreen was absolutely amazing, and I cannot fault him at all. He was professional, helpful and did a great job.
Unfortunately, the same cannot be said for the on-site manager. I was initially given incorrect information about how long the repair would take and, despite them then running significantly behind schedule, nobody contacted me to let me know.
I was managing the wait with my family, including my autistic child, so timings and communication were particularly important. Had I simply been told they were running behind, I could have planned accordingly. When I returned at the time I had been given, I discovered that my car had not even been started. The manager’s response was simply that he was sorry and that he “didn’t know” the technician was running behind. When I asked why nobody had called to let me know, I received no real response.
When I eventually returned to collect my car, more than an hour after the original collection time, the manager had gone home and left the technician to deal with everything himself.
The technician deserves 5 stars for his work and the way he handled the situation. Unfortunately, the management and customer service were extremely disappointing. Better communication, accountability and a little more consideration for customers — particularly families and those with autistic children who may rely heavily on timings and routine — would have made a huge difference.
18 August 2026
Reply from National Windscreens - Plymouth
Thank you for sharing your detailed feedback. We sincerely apologize for the communication breakdown and the significant inconvenience caused by the delay, especially given your family's specific needs. We are very sorry that the manager's response was unhelpful and that you were left without proper updates. We appreciate you highlighting the technician's excellent work and will use your comments to improve our customer service and communication protocols.
Your engineer demonstrated good…
Your engineer demonstrated good communication, and professionalism. The job took no time really and everything was clean and tidy afterwards.
Give the guy a bonus!
29 July 2026
Reply from National Windscreens - Plymouth
We're so pleased to hear that our engineer demonstrated good communication and professionalism. It's wonderful that the job was completed quickly and everything was left clean and tidy afterwards!
Reply from National Windscreens - Plymouth
We're so glad to hear that our service met your expectations and that we kept you well-informed. Thank you for your kind words!
Reply from National Windscreens - Plymouth
We're so pleased you experienced very good service and that your car was returned in immaculate condition. Thank you for your wonderful feedback!
Easy Process
The booking process was easy, and the remedial has been done in due time and professional.
24 July 2026
Reply from National Windscreens - Plymouth
We're so pleased to hear that our booking process was easy for you and that the work was completed professionally and on time. Thank you for your kind feedback!
Reply from National Windscreens - Plymouth
We're so pleased you experienced fast, efficient service and found our technician friendly and very helpful. Thank you for your wonderful feedback!
Quick and efficient
Friendly, helpful staff. Booking and paying was straightforward and easy. Windscreen replaced and ready to go in just 2 hours. Excellent service all round. Thank you!
17 July 2026
Reply from National Windscreens - Plymouth
We're so pleased to hear that our staff were friendly and helpful, and that booking and payment were straightforward. It's wonderful that your windscreen was replaced and ready to go in just two hours, and that you received excellent service!
My son visited your workshop for a…
My son visited your workshop for a replacement windscreen. The process went smoothly and in a timely manner.
3 July 2026
Reply from National Windscreens - Plymouth
We're so pleased to hear that the windscreen replacement for your son's vehicle went smoothly and was completed in a timely manner. Thank you for your positive feedback!
Called to say time of arrival
Called to say time of arrival. Arrived in the eta. Explained what needed to be done. Good job done.
2 July 2026
Reply from National Windscreens - Plymouth
We're so pleased to hear that our communication regarding arrival times was helpful and that you were satisfied with the work completed. Thank you for sharing your positive experience!
Great service and communication…
Great service and communication throughout the process of getting the windscreen replaced
15 June 2026
Reply from National Windscreens - Plymouth
We're so pleased the service and communication for your windscreen replacement were great. Thank you for your kind feedback!
Amazing service
17 June 2026
Reply from National Windscreens - Plymouth
Thank you for your positive feedback!
Very professional
Very professional, explaining everything going on with the appointment. Thanks to all.
19 June 2026
Reply from National Windscreens - Plymouth
We're so pleased you found our service professional and that we explained everything clearly. Thank you for your feedback!
Reply from National Windscreens - Plymouth
We're glad you had a positive experience. We appreciate your kind words.
The fitter was excellent
The fitter was excellent, quick, and tidy. BUT, I asked for an early morning appointment, which was agreed to take place, but I waited until 4pm for the technician. He had not been given the correct information. I had a project deadline which was badly effected.
10 June 2026
Reply from National Windscreens - Plymouth
We appreciate your feedback. We are concerned about the scheduling mix-up that impacted your project deadline. We are reviewing our communication processes to prevent this.
Reply from National Windscreens - Plymouth
We are glad you were pleased with our service.
Reply from National Windscreens - Plymouth
We are so pleased you had a quality job. Thank you for your kind words!
Helpful and friendly...fantastic
Helpful and friendly staff got the job sorted in 2hrs rather than the 4hrs that was advised. Brilliant! absolutely no complaints
5 June 2026
Reply from National Windscreens - Plymouth
We appreciate your positive feedback! We're so happy to learn our friendly staff sorted the job quickly. Brilliant!
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Plymouth
We appreciate your kind words.
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