The staff was very polite warned me there was going to be a wait and tried to get my car screen fixed asap, and kept me informed

My fitting times kept changing. The waiting room was very dirty, and the inside of my car was covered in black marks.

The process from start to finish was absolutely flawless , excellent service and fantastic customer service .

Replacement carried out quickly in under 2 hrs. Staff polite and friendly. Excellent service and a good job done.

Just an overall terrible experience. Had to drop van off when booked to be done at an address. Then phoned me to confirm job had been completed and the van was parked outside the branch and if I got a ticket it would be myself liable. Unbelievable customer service and will avoid at all costs.

A chap who lived in morcamb chatted and helped us lots.
He didn't fit the windscreen but helped us delivering the car and collecting it.
Thanks john

The gentleman that came to fix our windscreen was knowledgeable, professional, punctual and polite.
Would highly recommend. Thank you

The actual fitting was excellent and neat. Getting to fitting was a bit of a problem - took 3 weeks to get a fitting appointment for my badly cracked windscreen and, despite multiple reminders from NW when I attended they did not have the glass. The next day they suddenly did and their booking system offered another date 3 weeks ahead. I had to complain about that and that led to a date only 3 days ahead. ALl went swimmingly from there.

Received helpful advice prior to booking. Was kept informed about minor change to appointment time. Work carried out to a good standard and I was informed about the need to avoid washing the car for three days. Parking is tight in that area but that's not their fault.

Excellent service from National Windscreens.

I recently had the windscreen replaced on my Toyota Yaris at their depot and was very impressed with the experience from start to finish. The booking process was straightforward, the staff were friendly and professional, and everything was completed within the timescale advised.

The workmanship was excellent, and the new windscreen was fitted to a very high standard. The team kept me informed throughout and made the whole process hassle-free.

It's refreshing to receive such efficient and professional customer service. I would happily recommend National Windscreens to friends and family and would not hesitate to use them again in the future.

Many thanks to the team for a first-class service.

Good communication and a trouble free instillation. Staff were helpful and provided a great service .

Brilliant service from start to finish. Would definitely recommend.

Service provided was excellent but the location is in need of a overhaul ,waiting area is not fit for purpose i attended in June during heavy rain and it was cascading into the shelter through a window which could not be shut.Heating unit was derelict so a winter wait would be a ordeal. Booking process also a long process. Have to say again staff excellent.

Great service, easy drop off and collection after work was carried out. No hassle service.

They were quite quick, the reception wasn’t that clean or tidy.
I don’t like mechanics getting into my clean car in dirty overalls.

My cracked windscreen was replaced under insurance. However, I had to wait 2 1/2 weeks before they could do it. Luckily we have two cars in the family. If we only had one one car it would have been a nightmare as my car was illegal to drive. 2 1/2 weeks is an unacceptable wait. Secondly, I booked my car in for a morning appointment. After a week this was changed to a PM appointment. Arrive between 12 and 12:30 the emails said. I arrived at 12 only to be told I was booked in for 3-0-clock! What a shambles. Fortunately, my car was done out of sequence and I eventually got my car back later in the afternoon.

Dropped off the van needing the windscreen first thing, was told to give them two/ two half hours, came back at midday to find the job hadn’t been started so had to sit there for a further hour and half, all done in my own time was not an happy bunny to say the least.

Although the guy that did the repair was excellent the overall experience was poor
Waiting room was dreadful

Brilliant fitter, very friendly cleaned up before he left, did a first class job.

Easy and quick, no messing around