There was shardes of glass scattered all over my dashboard and they have covered my camera in black sealent so my auto head lights don't work and my auto window screen wipers
Company replied
Location
Switch locationCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
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See what reviewers are saying
It was fitted as planned, no issues whatsoever. Very polite, helpful, explained exactly the plan. I needed some air on my tyres and only realised afterwards that this was done by these gentleman witho... See more
Company replied
Plan your route ahead, especially for early am appointments to make the journey easier. Rush hour can be manic. Excellent job done. Even picked up BMW had installed new wipers upside down. 🙃🙃Well do... See more
Company replied
Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... See more
Company replied
Company details
- #43 of 64 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #29 of 39 best companies in Vehicle repair shop
About National Windscreens - Preston
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, United Kingdom
- 01772-804-286
4.5
Excellent
647 reviews
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There was shardes of glass scattered…
There was shardes of glass scattered all over my dashboard and they have covered my camera in black sealent so my auto head lights don't work and my auto window screen wipers
9 April 2026
Reply from National Windscreens - Preston
We appreciate you bringing this to our attention. We're very sorry to hear about the glass and sealant issues and the impact on your headlights and wipers. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Friendly staff and sorted the car…
Friendly staff and sorted the car quickly and left it in a clean state after. Could do with more local places, but good service and can't fault the team for that.
3 April 2026
Reply from National Windscreens - Preston
We appreciate your kind words regarding our team's friendliness and efficiency. We're happy to hear that the car was returned in a clean state. Thank you for your feedback on the location.
The windscreen was not fully similar as…
The windscreen was not fully similar as it was. The brand was not similar as well.
27 March 2026
Reply from National Windscreens - Preston
We appreciate your feedback and regret that the windscreen and brand did not meet your expectations. We'll review this issue.
Reply from National Windscreens - Preston
We appreciate you sharing that our team was helpful, friendly, and polite! We are so happy you were pleased with our work.
Reply from National Windscreens - Preston
We're happy to hear that you had a positive experience with our prompt, courteous, and amicable service. Thank you for your valuable feedback!
fast great service
21 March 2026
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good communication and everything went…
Good communication and everything went as planned.
20 March 2026
Reply from National Windscreens - Preston
We appreciate you letting us know about our good communication! We are so happy that everything went as planned for you.
I was not welcomed and in fact was made…
I was not welcomed and in fact was made to feel like l was bothering them.
Then was told l had been double booked so would be a few hours .
Left my vehicle at 11.30 and was told by text to allow four hours so l arranged temp insurance. Then when l
Rang to check at 2 pm was told would be at least another two hours .
25 March 2026
Reply from National Windscreens - Preston
We regret that you felt unwelcome and experienced a booking issue, leading to a significant delay. We appreciate your feedback and will review our processes to improve our service and ensure a better experience in the future.
Easy to deal with
Easy to book via insurance, even phoned us to offer an earlier appointment. Job completed within a day of damage.
13 March 2026
Reply from National Windscreens - Preston
We're happy to hear that booking through insurance was easy and that we could offer you an earlier appointment. We appreciate that the job was completed quickly!
just hopeless
I had to wait 2 weeks for an appointment and then a couple of days beforehand (despite requesting a morning appointment) they gave me an afternoon appointment. 20 minutes on hold to speak to someone (on the dot of 9am, high call volumes, call important to them blah blah) to be told the branch would contact me. They didn't; all I got was an automated text telling me the appointment was now not 12noon but was now even later at 1pm. 2 further calls, the first20 minutes on hold, the second when i got through was 34 minutes. I wouldn't have gone here but my insurers insist. Its clearly pile it high and sell it cheap and don't bother about customer care. if you can, go elsewhere because they will mess you about royally as they did with me.
23 March 2026
Unprompted review
Reply from National Windscreens - Preston
We appreciate you taking the time to share your experience. We are sorry to hear about the long wait for an appointment and the changes to your appointment time. We also regret the difficulty you experienced reaching us by phone. We'll review your feedback to improve our appointment scheduling and call handling.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Excellent company to deal with
Excellent company to deal with. They fixed my car in no time whatsoever.
15 March 2026
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're so happy to learn that you found our company excellent to deal with and that we fixed your car quickly.
Adrian was to professional service with a smile …
Adrian was to professional and friendly .. such a great job done and on time.
He definitely knows what he is doing and is a credit to your company
15 March 2026
Reply from National Windscreens - Preston
We appreciate you taking the time to leave us a review. We're so happy to learn that the service was professional, friendly, and punctual. We're glad you were impressed with the work!
Good lads took in the car straight away…
Good lads took in the car straight away soon as I came to the office. Nice warm heated area to wait. Everything was good. One thing I would mention tho give the screen a little wipe down gently to remove the suction cup marks after fitting the windscreen otherwise everything bang on
6 March 2026
Reply from National Windscreens - Preston
We're glad you enjoyed your experience! Thank you for the positive feedback. We appreciate you mentioning the screen; we'll ensure our team pays extra attention to that detail moving forward.
Great experience from start to finish
6 March 2026
Reply from National Windscreens - Preston
We appreciate you sharing your feedback. We are so happy to hear that you found our process great from beginning to end.
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're so happy to hear our service was quick, easy to sort, and smooth from start to finish for you.
Great Service!
6 March 2026
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The staff member was polite
The staff member was polite, communicated well for e.g he advised how long the replacement would take.
4 March 2026
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're happy to learn that our staff member was polite and communicated clearly regarding the replacement time.
Well done Lads
Plan your route ahead, especially for early am appointments to make the journey easier. Rush hour can be manic. Excellent job done. Even picked up BMW had installed new wipers upside down. 🙃🙃Well done Lads.
2 March 2026
Reply from National Windscreens - Preston
We appreciate you taking the time to share your experience. We're glad the team delivered an excellent job and spotted the wiper issue. We'll keep in mind your point about planning routes for early appointments.
It was fitted as planned
It was fitted as planned, no issues whatsoever. Very polite, helpful, explained exactly the plan. I needed some air on my tyres and only realised afterwards that this was done by these gentleman without me asking. I thought this was very kind, thoughtful. Thank u
25 February 2026
Reply from National Windscreens - Preston
We appreciate your positive feedback. We're happy to hear that the fitting went as planned without any issues and that the technician was polite and helpful. It's great to know you appreciated the thoughtful gesture regarding your tires.
Excellent job
Excellent job. Job was completed on time and to a high standard. I would definitely use this company again.
24 February 2026
Reply from National Windscreens - Preston
We appreciate your positive feedback! We are so happy to learn that the job was completed to a high standard and on time. We look forward to working with you again.
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