The update App to show when / where technician is to understand arrival time was useless. The technician called with approx arrival time (1.5hrs) and was professional when carrying out repair.

Apart from fitting the wrong windscreen and staining my passenger seat with some white glue, causing me to have to return the following Saturday at 8:30am and wait until 2pm before they’d managed to fit a windscreen that actually fitted, everything went well! Absolute garbage.

Staff and service were friendly and efficient

My windscreen was fitted professionally with great service and completed in less than two hours including the camera calibration. I would certainly recommend this service centre to others.

Had the pleasure of 2 members of staff Andy & Jake today fitting a windscreen to my vw transporter t5.1. they were very professional and punctual the hole process of taking out the old damaged windscreen and fitting the new windscreen was a pleasure in watching these guys do a professional job thank you again Andy & Jake.

I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The windscreen was fitted perfectly and everything was left clean and tidy afterwards.
Brilliant service and a great job. I would definitely recommend Andy to anyone needing a windscreen fitted. 5 stars all the way! ⭐⭐⭐⭐⭐

Given a slot for 8.30 9.30 turned up at 8.20. Couldn’t locate windscreen easily eventually found. Came back at 12.00 my car not even started. Customer care poor - even though they hadn’t started our car the other fitter called another customer (afternoon forward. Working on it at 12.00 ! Got home ADS not working . After another day of calling and waiting for a call back it seems the wrong windscreen fitted. Needs a bmw part. Overall systems non existent, workshop environment shocking and customer care lacking . Only part that worked is the complaints section ( Ian and Vicky) Now going to go to Burnley , date time be agreed to have correct window fitted. If there was a zero I would have marked it as such . All at our time and expense.

Excellent service. Fitted the new windscreen in an hour

Really good job

I was told it would take 4 hours and it took 3, which was handy as I was just hanging about in Preston as I didn't live in the area.

Friendly staff and quick service - everything was really straight forward.

Easy to book an appointment, kept well informed. Staff polite and helpful.

There was no where to park .I had to park on single yellow lines near to shop .
They didn't ring me to say work had been completed - they said they were too busy !
Fortunately they said it would take 4 hrs and i came back after 4 hrs ,it had been done at least 30mins before .
Apart from that staff were very friendly and they did a great job on my screen .

Great service

The fitters in Preston were so helpful and good
The booking process online seemed efficient but it clearly did not adequately communicate with the fitters in the workshop as they had far too many jobs booked for them all expecting their windscreens to be done in the morning. I had travelled over 1 hour (another negative- too few locations so v inconvenient) so they kindly fitted me in as a priority

The technician was very efficient and friendly and the time taken for the work was excellent.
However it would have been better if an explanation had been given for a change in appointment time received by email/text less than 48hrs notice

Good job completed, but delayed!!

Car off the road for almost a month.
3 cancelled appointments for replacement at home. By National

Eventually had to take the car to the Preston branch for a 9am appointment. Told replacement would be couple off hours. They would ring me once completed.

Rang Preston branch at 1pm ish no response my call ends up with central call centre they said they would chase it up but the vehicle was not currently showing the work had been completed.

Rang the complaint number (Tamworth) around 3ish they also advised the same as before.

Received a call from my complaint handler from Tamworth at 4pm ish to say the car was ready and offered me £50 for the inconvenience.

Frankly, I find your offer to be completely derisory and insulting to a customer. It does not remotely reflect the level of inconvenience, financial impact, or poor service I have experienced.

Would not use again.

Update

Looks like National use their response as a smokescreen. More than a week after responding to their response nothing!!!!!!

Must do better.

The service was good, I had booked my car in for 08.30 but this was changed to a later time, but on the day the team got it sorted and my car was ready when I needed it by, so well done to the team in Preston

Can’t fault the actual fitting but:
Three weeks for a fitting appointment.
Changed our booking time three times.
Customer service really hard to get through to.
Head office really unhelpful and impolite (sure they are the same office).
Preston depo dirty with toilets like something from Trainspotting.
In the future will defo reconsider not going with car insurance companies if they use National Windscreens