Well looked after, clear explanations when I arrived and after windscreen fitted. Very easy on the insurance / payment part.

6 February2025:
National Windscreens (only approved Aviva installer) replaced windscreen that had cracked. Entailed 2 hours’ wait in bleak south Reading.
Next day, I noticed heated screen element gridlines could not be observed. Frost on a subsequent day was not dispersed by the screen.
Contacted NW, who suggested a faulty electrical connector and arranged a mobile remedy.
The day before the remediation date (24 Feb) we were supposed to be informed of the time the fitter would arrive. This didn’t happen but on the morning of the date the fitter rang and asked to come at 10am. This was not convenient, and I let him know that I suspected the wrong windscreen had been fitted. The fitter, very obligingly, changed his time of arrival and promised to bring a correct windscreen. He proved as good as his word and fitted the new screen on that rainy Monday afternoon. Subsequently the heater element has proved operational, and the screen has not noticeably leaked in wet weather.
Comment:
Whilst the outturn was completely satisfactory, I wonder why the correct screen was not fitted in the first place. Was this a genuine mistake or was cost a factor in the decision to install what was presumably a much cheaper screen? The suggested faulty connector was not mentioned by the 24th February fitter; was this just a story to placate me? A less alert customer might not have questioned the job quite as promptly as we did. By the time the fault was firmly established as existing, the guarantee might not have been as solid or indeed might have expired altogether, or a multitude of excuses might have been offered.
Also, I was not best pleased that Aviva Insurance offered no alternative screen installers – Reading was a bit of a stretch for us, living in Newbury as we do.

Perfect job, perfect customer service.

Arrived on time. Professional, Polite and did a really good job completed in workplace car park with no mess to clean up and no damage to any vehicles.

Excellent service job completed with in estimated timeframe.

Prompt, polite seamless fitting experience with no hassle all done within a few hours.

Honest, efficient
Quick
Good communication

Very efficient and friendly

Friendly quick and efficient

The two guys I spoke to when dropping the car and picking it up were both friendly.
The replacement was really quick

Good service and I can pick back my vehicle within 2 hours.

Great set of guys working at National Windscreens Reading, great sense of humour and very willing to explain details when asked. All Cameras and auto warnings for cruise control, auto braking and lane detection look to be working, also the heated windscreen looks to be working, however will be better tested in the colder weather.

Due to bad weather my home visit was cancelled instead the repair was carried out at the reading office
The change of venue was seamless
A friendly warm welcome at Reading
The job perfectly carried out in about 90 mins

They were very helpful where I took my car

Great service all round,prompt on time well done to all the team in reading

Excellent communication and customer service