When the work was finished the manager explained that I would need to avoid cleaning the car for 72 hours to give the sealant time to set which was fine . However on driving home I discovered that the... See more
Company replied
Location
Switch locationUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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See what reviewers are saying
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... See more
Company replied
They were quick and very friendly. Highly recommend the guys in the Reading depot. Only issue is that when booking in my car originally would have been better if the call centre realised that due to... See more
Company replied
I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Reading
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, United Kingdom
- 0118-336-0067
4.7
Excellent
638 reviews
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Working fast and good quality ,amazing…
Working fast and good quality ,amazing people
6 December 2025
Reply from National Windscreens - Reading
We appreciate your positive feedback! We are so happy to hear that you found our team amazing, working fast, and providing good quality.
Reply from National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Amazing service the guys who came to…
Amazing service the guys who came to fit my windscreen were like a Ferrari pit crew very knowledgeable when knew exactly what they were doing. The booking process also was super easy and I knew exactly when and where they were going to turn up. Great communication throughout the process.
4 December 2025
Reply from National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The man on reception was particularly…
The man on reception was particularly friendly and helpful.
4 December 2025
Reply from National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
It was very quick and convenient. Good service!
Quick, helpful and convenient. Good service!
27 November 2025
Reply from National Windscreens - Reading
We appreciate you sharing! We are so happy to hear that our service was quick, helpful, and convenient for you.
Excellent !!!
2 December 2025
Reply from National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very helpful technician . Polite and knowledgeable
Ben called before arriving, was super helpful and speedy too. Great job . It helped that I could see tracking for where he was too.
24 November 2025
Reply from National Windscreens - Reading
We're happy to hear that our service was helpful and efficient! It's great you appreciated the tracking feature. Thank you for your positive feedback!
Reply from National Windscreens - Reading
Thank you for your positive feedback!
Reply from National Windscreens - Reading
We appreciate you letting us know that our staff was helpful and friendly. We are so happy you had a positive experience.
Coffee shop opposite and access into town if required is close if you cannot afford to wait
Delivered to schedule, polite and courteous
6 November 2025
Reply from National Windscreens - Reading
We're happy to hear that our service met your expectations with timely delivery and polite service. Thank you for your positive feedback!
Reply from National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
My windscreen was repaired quickly and…
My windscreen was repaired quickly and efficiently.
28 October 2025
Reply from National Windscreens - Reading
We're glad you were satisfied with our efficient and quick windscreen repair service. Thank you for your positive feedback and time!
5 star guys you are the best!
31 October 2025
Reply from National Windscreens - Reading
We appreciate your kind words! We are happy you had a great experience with our team and our services.
Top tier service
Extremely helpful for getting chip repairs sorted. Service top tier and will definitely use them going forwards. I do recommend them for any windscreen problems.
4 November 2025
Unprompted review
Reply from National Windscreens - Reading
We appreciate you sharing your positive experience. We're happy to hear that you found our service helpful for your chip repairs and that you will use us again. Thank you for recommending us!
Efficient service
Really quick to fit the new windscreen. Made life a lot easier that day! Thank you 😊
25 October 2025
Reply from National Windscreens - Reading
We're happy to hear that the new windscreen fitting was quick and made your day easier. Thank you for your positive feedback; we appreciate it.
Good service for the replacement
Good service for the replacement. Done quickly and tidily.
My one small niggle was that the time slot changed from 9.00 -13.00
to 9.00 - 16.30 on the morning and he didn't turn up until 16.00, and that was after a cancellation. Maybe the company expects their employees to do too many jobs in a day.
14 October 2025
Reply from National Windscreens - Reading
We appreciate your feedback and are glad the replacement was done quickly and tidily. We apologize that the time slot changed and for the delay. We will review our scheduling to improve our service.
Reply from National Windscreens - Reading
We appreciate you sharing! We are so happy to hear you received efficient service from our lovely installers.
Reply from National Windscreens - Reading
We appreciate you sharing! We are so happy to hear you received excellent, informative, and efficient service.
As always great service!
2 October 2025
Reply from National Windscreens - Reading
We appreciate your continued support and are so glad you are pleased with our service!
Reply from National Windscreens - Reading
We appreciate your positive feedback! We're happy to hear that our staff were helpful and friendly and that the job was completed in good time.
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