I had a very good experience with National Windscreens. Although there was a small mistake during the first appointment, the technician was very honest and professional. When fixing it, he showed us a... See more
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Although not my nearest National Windscreens it was the one who could get my windscreen done the quickest. The booking process was easy and the guys in Rochester were great! The job was done quickly... See more
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Everything went smooth from booking to actual windscreen replacement. The job was done quick and in very clean manner.
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I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... See more
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Company details
About National Windscreens - Rochester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, United Kingdom
- 01634-510-390
4.7
Excellent
599 reviews
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I had a very good experience with…
I had a very good experience with National Windscreens. Although there was a small mistake during the first appointment, the technician was very honest and professional. When fixing it, he showed us a small mark that was not easily visible, which I really appreciated. He was genuine, transparent and willing to put things right. He also arranged a convenient time for another appointment to fix my windscreen. I really appreciate his honesty, helpful attitude and excellent customer service. Thank you for taking the time to make sure everything was sorted properly. Highly recommended! From BMW x3
14 September 2026
Reply from National Windscreens - Rochester
We are so pleased to hear that you had a very positive experience. It is wonderful to know that our technician demonstrated such honesty, transparency, and dedication to ensuring your vehicle was taken care of properly. Thank you for your kind feedback and high recommendation!
Great service from Rochester branch
Everything went smooth from booking to actual windscreen replacement. The job was done quick and in very clean manner.
1 October 2026
Reply from National Windscreens - Rochester
We're so pleased to hear that your experience went smoothly right from the start of the booking process to the final installation. It's wonderful to know that the work was completed so quickly and neatly. Thank you for sharing your great feedback!
Reply from National Windscreens - Rochester
We are so pleased to hear that you experienced great communication and prompt, welcoming assistance from our team. Thank you for taking the time to share your wonderful feedback with us!
Great service
I was treated extremely well as a customer. Everything was explained fully.
The staff were excellent
22 September 2026
Reply from National Windscreens - Rochester
We're so pleased to hear that you were treated so well during your visit and that our team took the time to explain everything thoroughly. It is wonderful to know our team made such a great impression on you! Thank you for your feedback!
Very efficient
Very efficient, professional service. Staff friendly and knowledgeable.
27 September 2026
Reply from National Windscreens - Rochester
We're so pleased to hear that you experienced very efficient and professional service, and that our staff were friendly and knowledgeable. Thank you for your wonderful feedback!
The windscreen wipers didn't work…
The windscreen wipers didn't work properly afterwards and we didn't discover this until we were on holiday abroad.
24 September 2026
Reply from National Windscreens - Rochester
We're truly sorry to hear about the issue with the windscreen wipers, especially discovering it while on holiday abroad. We understand how frustrating this must have been for you.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Rochester
We're so happy to hear you found our service brilliant and your experience quick and easy! We truly appreciate your kind words.
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Rochester NW Rocks!
Although not my nearest National Windscreens it was the one who could get my windscreen done the quickest. The booking process was easy and the guys in Rochester were great! The job was done quickly and professionally. They even pointed me in the direction of a great little cafe. All round a definite 5* from me!
8 September 2026
Reply from National Windscreens - Rochester
We're so pleased to hear you had such a positive experience with us! It's wonderful that the booking process was easy and that our team in Rochester provided quick and professional service. We're also glad they could point you to a great local cafe. Thank you for your 5-star review!
Good job.
Two pleasant young men came to my house at the allocated time and date. They carried out my windscreen replacement in an efficient manner.
The job was carried out to my full satisfaction.
12 September 2026
Reply from National Windscreens - Rochester
We're so pleased to hear that our team arrived at the allocated time and efficiently carried out your windscreen replacement. It's wonderful that the job was completed to your full satisfaction.
Reply from National Windscreens - Rochester
We're glad to hear that you had a good experience with our service. We understand that our location might be a bit out of the way for some.
Excellent experience
The replacement windscreen was fitted in a professional manner and the process was explained, which was helpful. The staff were friendly and I am very pleased with the result. The booking system was easy for someone who is not that computer literate.
29 August 2026
Reply from National Windscreens - Rochester
We're so pleased to hear that your replacement windscreen was fitted professionally and that the process was clearly explained! It's wonderful that our staff were friendly and that you're very happy with the result. We're also glad our booking system was easy to use.
Reply from National Windscreens - Rochester
We're so pleased to hear that our communication was helpful and that our work was clean and tidy. Thank you for your wonderful feedback!
Expected to wait hours as first thought…
Expected to wait hours as first thought but upon arrival I was told it would be one hour and half and it was so was very pleased .
28 August 2026
Reply from National Windscreens - Rochester
We're so glad to hear that we exceeded your expectations regarding the wait time! We always strive to provide accurate estimates and efficient service. Thank you for your kind words.
Reply from National Windscreens - Rochester
We are so pleased to hear that you found our service to be professional, quick, and polite. Thank you for your wonderful feedback!
Very clear communication before and…
Very clear communication before and after the repair. Job was well done
25 August 2026
Reply from National Windscreens - Rochester
We're so pleased to hear that our communication before and after your repair was very clear and that the job was well done. Thank you for your wonderful feedback!
Got everything done quickly including…
Got everything done quickly including camera recalibration.
19 August 2026
Reply from National Windscreens - Rochester
We're so pleased to hear that everything, including the camera recalibration, was completed quickly. Thank you for your wonderful feedback!
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very good service and communication…
Very good service and communication from start to finish
Job done in an hour
19 August 2026
Reply from National Windscreens - Rochester
We're so glad to hear you experienced very good service and communication from start to finish, and that the job was completed in an hour. Thank you!
Brian who changed my windscreen on my…
Brian who changed my windscreen on my 986 was brilliant. Super professional and friendly too, very very knowledgeable. Talked me through the process and how it changed for older vehicles such as my own. Great chap!
8 August 2026
Reply from National Windscreens - Rochester
We're so pleased to hear about your positive experience! It's wonderful that our technician was super professional, friendly, and very knowledgeable, especially with older vehicles. We're delighted you found them to be a great chap!
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