The staff on the phone and then in person were so friendly and ready to help with whatever I needed. Once booked in (they're popular!), everything was really efficient - it was a very positive experie... See more
Company replied
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See what reviewers are saying
I made a mistake with my booking, the bloke that helped me out (forgot to take his name) order the screen and got same day delivery and had my car ready for the next morning. Massive thank you for hel... See more
Company replied
Great service, contacted me to say I could bring my car in earlier. Very friendly and polite. Called as soon as finished for me to collect. Efficient and friendly service.
Company replied
Booked through my insurance as my windscreen got cracked. Multiple emails/texts received keeping me updated on the process and reminding me of my appointment time. Stated originally may take u... See more
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Company details
- #42 of 62 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #24 of 35 best companies in Vehicle repair shop
About National Windscreens - Rochester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, United Kingdom
- 01634-510-390
4.7
Excellent
577 reviews
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Great service from start to finish
Great service from start to finish, couldn't ask for more.
13 July 2026
Reply from National Windscreens - Rochester
We're so pleased to hear that you experienced great service from start to finish. Thank you for your wonderful feedback!
Top Customer Service
The staff on the phone and then in person were so friendly and ready to help with whatever I needed. Once booked in (they're popular!), everything was really efficient - it was a very positive experience and I'd definitely recommend them.
12 July 2026
Reply from National Windscreens - Rochester
We're so pleased to hear about your positive experience! It's wonderful that our staff were friendly and ready to help. We're also glad that once booked, everything was efficient, and you'd recommend us.
I made a mistake with my booking
I made a mistake with my booking, the bloke that helped me out (forgot to take his name) order the screen and got same day delivery and had my car ready for the next morning. Massive thank you for helping me out
17 July 2026
Reply from National Windscreens - Rochester
We're so pleased to hear that our team was able to assist you with your booking mistake and get your car ready so quickly. Thank you for your kind words and for recognizing our efforts!
Great service
Great service, contacted me to say I could bring my car in earlier.
Very friendly and polite.
Called as soon as finished for me to collect.
Efficient and friendly service.
15 July 2026
Reply from National Windscreens - Rochester
We're so pleased to hear you experienced great service and that we could accommodate your car earlier. It's wonderful that our team was friendly, polite, and efficient, and that we called you as soon as your car was ready for collection!
Excellent service by kieran
Kieran mobile unit was excellent , understanding of commitments and I received a first class service from him , Rochester based ! Thanks fella!
14 July 2026
Unprompted review
Reply from National Windscreens - Rochester
We appreciate your positive feedback! We're so happy to hear that our mobile unit provided excellent service and understanding. It's great to know you had a first-class experience.
Reply from National Windscreens - Rochester
We're so pleased to hear that our team was friendly, worked quickly, and was professional. Thank you for your kind feedback!
Reply from National Windscreens - Rochester
We're so pleased to hear that you experienced prompt service and friendly staff. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Rochester
We're so glad to hear that your experience with us was professional, quick, and easy. We truly appreciate your positive feedback!
Reply from National Windscreens - Rochester
We are so pleased to hear that you experienced really good service and found everything to be well organized. Thank you for your wonderful feedback!
Excellent service provided by the…
Excellent service provided by the team.
Les was very detailed in his explanation and provided a solution to my Ariya after screen replacement.
26 June 2026
Reply from National Windscreens - Rochester
We're so pleased to hear about the excellent service provided by our team. It's wonderful that our technician was detailed in their explanation and provided a solution for your vehicle. Thank you for your positive feedback!
Reply from National Windscreens - Rochester
We're so pleased to hear that you experienced friendly staff and fast service. Thank you for your wonderful feedback!
Excellent service
30 June 2026
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Turned up on time Very efficient
Turned up on timeVery efficient, very clean quality service and would recommend 👌🏿
30 June 2026
Reply from National Windscreens - Rochester
We're so pleased our team was on time and provided very efficient, clean, and quality service. Thank you for your recommendation!
Friendly and professional fitters.
Friendly and professional fitters.
Job completed in good time, booking process easy to follow.
24 June 2026
Reply from National Windscreens - Rochester
We're so pleased you found our fitters friendly and professional, and that the job was completed in good time. Thank you for highlighting the easy booking process!
Reply from National Windscreens - Rochester
We're so glad to hear that the replacement screen fit perfectly! Your positive feedback means a lot to us, and we appreciate you sharing your experience.
Out of the way location on industrial…
Out of the way location on industrial estate with no nearby facilities (30 mins walk away) whilst you wait new windscreen has new little tattoo bottom right in line of site but otherwise it works and no mess nice guys
24 June 2026
Reply from National Windscreens - Rochester
We appreciate your feedback. We're sorry to hear about the inconvenience of our location and the small mark on your new windscreen. We're glad our team provided good service.
Really pleased with the service
Really pleased with the service. Was able to fit me in quickly and the job was done very well.
13 April 2026
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The guys at Medway city estate were…
The guys at Medway city estate were great. They did a great job even kindly replacing my windscreen wipers that I had purchased at no extra cost.
7 November 2025
Reply from National Windscreens - Rochester
We're so pleased to hear our team did a great job, especially with replacing your windscreen wipers. Thank you for your kind words!
The staff were excellent
The staff were excellent. And the car was ready to collect bang on the time they said it would be.
The only negative was the booking in process. It’s a bit vague what time to bring your car in. until the day before when I was given a drop off time.
12 June 2026
Reply from National Windscreens - Rochester
We're glad to hear our staff provided excellent service and your car was ready on time. We appreciate your feedback regarding the booking process and will review it.
Friendly staff
Friendly staff, good communication when job finished and let me leave my car there until I was finished my business later in the day.
19 June 2026
Reply from National Windscreens - Rochester
We are so glad to hear you had a positive experience with our friendly staff and communication. We appreciate your kind words!
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