Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... See more
Company replied
Location
Switch locationUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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See what reviewers are saying
Fast, efficient and friendly service. They kept me informed about my options and offered the most cost effective repair.
Company replied
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courte... See more
Company replied
After contacting insurance company was given a date for replacement windscreen with work carried out at home address. With in minutes confirmation came through via email from National Windscreens. E... See more
Company replied
Company details
- #43 of 64 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #29 of 39 best companies in Vehicle repair shop
About National Windscreens - Salisbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, United Kingdom
- 01722-480-056
4.7
Excellent
348 reviews
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Reply from National Windscreens - Salisbury
Thank you for your positive feedback!
Amazing service
Amazing service. Took just over an hour
Staff were super friendly and polite very impressed
3 April 2026
Reply from National Windscreens - Salisbury
We're happy to hear that you had an amazing experience, and our staff was friendly and polite. We appreciate you letting us know about the quick service!
Reply from National Windscreens - Salisbury
We appreciate your positive feedback. We're so happy to learn that you found our communication good and windscreen replacement efficient.
Fast, efficient and friendly
Fast, efficient and friendly service. They kept me informed about my options and offered the most cost effective repair.
1 April 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We're so happy to learn that our service was fast, efficient, and friendly, and that we kept you informed about cost-effective options.
Quick and efficient
My windscreen was replaced quickly and efficiently. Communication excellent and friendly service.
29 March 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We are so happy to learn that the windscreen replacement was quick and efficient with excellent communication and friendly service.
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Messed up twice
Broke my window fluid and it was dripping from my passenger side. Part of my frame is also broken. Waiting to hear back but nothing so far. Also had my window replaced in july that wasnt a good experience either. My battery was run flat and i had many warning lights. I only went through this company as I need to go through insurance and trust me I wouldn't recommend the company to anyone.
27 March 2026
Unprompted review
Reply from National Windscreens - Salisbury
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your fluid, frame, and previous window replacement. We will review what happened to ensure such issues are avoided in the future. Thanks for your feedback.
Team were friendly
Team were friendly, communicated well, were finished sooner than expected. They did a great job thank you.
15 March 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We are happy to learn that the team was friendly, communicated well, and finished sooner than expected.
Reply from National Windscreens - Salisbury
We appreciate you sharing that our staff was friendly and the service was fast and hassle-free! We are so happy you were pleased with us.
Reply from National Windscreens - Salisbury
We appreciate you sharing your feedback. We are so happy to hear about the smooth and professional service you experienced.
Reply from National Windscreens - Salisbury
We appreciate you sharing that our service was great and easy to arrange! We are so happy you were pleased with our team.
Excellent service from start to finish…
Excellent service from start to finish and friendly and efficient staff
7 March 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We are so happy to learn that our staff were friendly and efficient, and the service was excellent from start to finish.
Fantastic work got it done fast and…
Fantastic work got it done fast and staff are the
Best keep the good work up A1
3 March 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We're so happy to learn that you received fantastic and fast work, and that our staff are the best.
Speedy and professional service all…
Speedy and professional service all provided at a convenient time at my home
27 February 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We're so happy to learn that you received speedy and professional service at a convenient time at your home.
Reply from National Windscreens - Salisbury
We appreciate you sharing that our staff member was informative and helpful! We are so happy you were pleased with our team.
Reply from National Windscreens - Salisbury
We appreciate you sharing that our team was very efficient, friendly, and professional! We are so happy you highly recommend us.
A very friendly & efficient windscreen…
A very friendly & efficient windscreen replacement.
19 February 2026
Reply from National Windscreens - Salisbury
We appreciate you sharing your experience! We're so happy to hear your windscreen replacement was friendly and efficient.
Reply from National Windscreens - Salisbury
We appreciate you sharing your experience! We are so happy to hear you found our service quick and efficient.
Excellent customer service
Excellent customer service. Having found a water leak which was not linked to the windscreen, they discovered it was due to a blocked drain from the sunshine roof, and cleared that too.
10 February 2026
Reply from National Windscreens - Salisbury
We're happy to hear that you received excellent customer service! We appreciate you highlighting how we identified and resolved the water leak from the sunshine roof drain. Thank you for your positive feedback.
Reply from National Windscreens - Salisbury
We're happy to hear that we kept you updated on the timing. Thank you for your positive feedback; we appreciate it very much.
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