Really friendly and responsive staff who were very helpful before the appointment and in providing flexibility for me to drop the car off early. The work done was brilliant too
Company replied
Location
Switch locationUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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See what reviewers are saying
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... See more
Company replied
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courte... See more
Company replied
After contacting insurance company was given a date for replacement windscreen with work carried out at home address. With in minutes confirmation came through via email from National Windscreens. E... See more
Company replied
Company details
- #42 of 63 best companies in Vehicle Repair
- #4 of 6 best companies in Windshield Repair Service
- #27 of 37 best companies in Vehicle repair shop
About National Windscreens - Salisbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, United Kingdom
- 01722-480-056
4.8
Excellent
377 reviews
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Reply from National Windscreens - Salisbury
We're so pleased you received great service that was both quick and smooth. Thank you for your kind words!
Every thing way good
1 July 2026
Reply from National Windscreens - Salisbury
We are so happy to hear that you enjoyed your experience with us. Thank you for your kind words!
Really friendly and responsive staff…
Really friendly and responsive staff who were very helpful before the appointment and in providing flexibility for me to drop the car off early. The work done was brilliant too
25 June 2026
Reply from National Windscreens - Salisbury
We're so pleased to hear our staff were friendly and responsive, and that we could offer flexibility for your drop-off. We're also glad the work done was brilliant.
Efficient and polite
22 June 2026
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Salisbury
We're so glad to hear you were impressed with our team. We appreciate your kind words!
The company provided a really great…
The company provided a really great service at their Salisbury facility. Polite, welcoming and professional, they did a great job. Would recommend going to them instead of a home visit.
11 June 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We're delighted to hear you received great service at our Salisbury facility and found our team polite, welcoming, and professional. Thank you for recommending us.
Reply from National Windscreens - Salisbury
We're glad we delivered quick, friendly service. Thank you for your kind words!
Reply from National Windscreens - Salisbury
We're glad to hear our team was professional and efficient. Thank you for your kind words!
Great service
Had my Windscreen replaced at work! Showed up on time and got it replaced very quick!
Guys were great and kept us informed
9 June 2026
Reply from National Windscreens - Salisbury
We're so pleased to hear your windscreen replacement at work was quick and efficient, and our team kept you informed. Thank you for your feedback!
Absolutely no complaints about the…
Absolutely no complaints about the actual job, but slightly frustrating not being able to speak directly anyone to confirm timings!
2 June 2026
Reply from National Windscreens - Salisbury
We appreciate your feedback. We understand the importance of clear communication regarding timings and will review our processes.
Easy booking and helpful staff.
1 June 2026
Reply from National Windscreens - Salisbury
We are so pleased you found our booking easy and staff helpful. We appreciate your positive feedback!
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We are so happy you were pleased with our service.
Very impressive technician
Very impressive technician - no doubt about competence, excellent customer service; above and beyond expectations. Sets a high bar for others to follow!
Well done National Windscreens.
25 May 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback. We're glad to hear our technician provided excellent service that exceeded your expectations. Thank you for recognizing our team's efforts.
Excellent service as soon as I arrived…
Excellent service as soon as I arrived they started working on my car.The staff were both polite and helpful .
24 May 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We're glad we started working on your car quickly and our staff was polite and helpful.
No problems at all
No problems at all, got the new windscreen on quickly and correctly calibrated while being friendly.
Insurance paid but I know from previous experience they are quite a lot cheaper than one of the other big windscreen companies.
20 May 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback. We're glad to hear that your new windscreen was installed quickly and correctly, and that our team was friendly.
Professional service polite team members
15 May 2026
Reply from National Windscreens - Salisbury
We appreciate your kind words about our professional and polite team.
Staff were so friendly and helpful
Staff were so friendly and helpful. Speed of service was outstanding and they explained everything in detail.
Would highly recommend.
18 May 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback. We're happy to hear our staff was friendly and helpful, and that service was outstanding. We're glad you'd recommend us!
Reply from National Windscreens - Salisbury
We are so pleased you found our service professional. Thank you for your kind words!
Reply from National Windscreens - Salisbury
We appreciate your kind words.
Reply from National Windscreens - Salisbury
We're so glad our courteous staff could assist you with the screen. Thank you!
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