Fast and efficient. Technicians are good but the materials used are not OEM quality. Had my windscreen replaced and the fittings inside didn't match the OE. So it looks bad.
Company replied
Location
Switch location80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... See more
Company replied
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... See more
Company replied
So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... See more
Company replied
Company details
- #42 of 62 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #24 of 35 best companies in Vehicle repair shop
About National Windscreens - St Austell
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, United Kingdom
- 01726-940-024
4.7
Excellent
243 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient service with good…
Very efficient service with good communications.. no problems whatsoever
21 July 2026
Reply from National Windscreens - St Austell
We're so pleased you experienced efficient service and good communication. Thank you for your wonderful feedback; we truly appreciate it!
Easy to book
Easy to book, good communication from the technician regarding arrival time and accommodated me having to change location to my workplace - couldn’t ask for more
8 July 2026
Reply from National Windscreens - St Austell
We're so pleased you found the booking process easy and appreciated the technician's communication regarding their arrival. We're especially glad we could accommodate the change of location to your workplace. Thank you for your positive feedback!
Average.
Fast and efficient. Technicians are good but the materials used are not OEM quality. Had my windscreen replaced and the fittings inside didn't match the OE. So it looks bad.
1 July 2026
Reply from National Windscreens - St Austell
Thank you for your feedback. We are sorry to hear that the fittings inside did not match the original equipment quality after your windscreen replacement. We are reviewing our materials to ensure a better outcome.
What a lovely caring technician
What a lovely caring technician. Treat my pride and joy with care.
A lot better than the wrexham branch
30 June 2026
Reply from National Windscreens - St Austell
We're so pleased you found our technician caring and that they treated your vehicle with care. Thank you for your wonderful feedback!
Reply from National Windscreens - St Austell
We're glad our team was on time, clean, and helpful. Thank you!
Reply from National Windscreens - St Austell
We're glad you had a positive experience. We appreciate your kind words.
Friendly staff.
1 June 2026
Reply from National Windscreens - St Austell
Thank you for your positive feedback!
Speedy and knowledgeable with good customer service and rapore
Quick and smooth service that was good from beginning to finish.
5 June 2026
Reply from National Windscreens - St Austell
We're so pleased you found our service quick and smooth from beginning to finish. Thank you!
Professional & engaging team
30 May 2026
Reply from National Windscreens - St Austell
Thank you for your positive feedback!
Very easy to book via website
Very easy to book via website. The correct windscreen was available at the appointed time.work carried out on time and the car was spotless when I collected it. Great work!
29 May 2026
Reply from National Windscreens - St Austell
We're delighted to hear that booking was easy and the work was carried out on time. We appreciate your positive feedback!
Efficient and clean work
The fitter phoned ahead and arrived on time, worked efficiently and clean. Van was up and running in no time.
21 May 2026
Reply from National Windscreens - St Austell
We appreciate your positive feedback! We are so happy to learn that our fitter was on time, efficient, and had your van running quickly.
Reply from National Windscreens - St Austell
We appreciate your kind words.
good member of staff .very polite and…
good member of staff .very polite and interested in his work
18 May 2026
Reply from National Windscreens - St Austell
We appreciate your positive feedback! We are so happy you were pleased with our staff.
Reply from National Windscreens - St Austell
We appreciate your kind words.
repair on site quick and pleasant staff
4 May 2026
Reply from National Windscreens - St Austell
We appreciate you sharing that our on-site repair was quick and our staff pleasant! We are so happy you were pleased.
First appointment had to be cancelled…
First appointment had to be cancelled and weren't informed until the morning, but second appointment was brilliant, turned up in allocated time and worked professionally
20 April 2026
Reply from National Windscreens - St Austell
We regret the inconvenience of the cancelled appointment. We're glad the second appointment was a brilliant and professional experience. Thank you for your feedback.
Great service provided
Great service provided. Jamie was very professional, and went out of his way to give me a my best suited time slot.
8 April 2026
Reply from National Windscreens - St Austell
We're happy to hear that you received great service. We appreciate you acknowledging the effort to accommodate your schedule. Thank you for your positive feedback!
Everything as planned
Everything as planned, good service, pleasant staff, quicker than other companies
St. Austell depo
19 March 2026
Reply from National Windscreens - St Austell
We're happy to know everything went as expected and that you found our service satisfactory and our staff agreeable. We appreciate you noting our speed!
Very efficient and friendly staff
17 March 2026
Reply from National Windscreens - St Austell
We appreciate you sharing that our staff was efficient and friendly! We are so happy you were pleased with our team.
This was a truly 1st class service
This was a truly 1st class service - from the booking through to collection - I was kept informed at every stage - full credit to the team at the St Austel branch who were superb - thanks for your help and speedy installation
27 March 2026
Unprompted review
Reply from National Windscreens - St Austell
We appreciate your positive feedback! We're happy to hear that you received first-class service from booking to collection and were kept informed throughout. We're also glad the team at the St Austell branch provided a superb and speedy installation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.