Originally booked for a date to be done but was rang and told that the glass hadn't come in so booked another date to be completed at my hone address, was rang the day before to see if I was able to t... See more
Company replied
Location
Switch locationUnit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG Swansea, GB
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Very efficient and friendly service. The only problem was finding the repair centre in the extensive industrial estate which has only a generic postcode. We had to phone to get directions which took a... See more
Company replied
Good communication by text and email. National windscreens explained that fitting could only be carried out at their fitting centre in Swansea as systems had to be calibrated after installation. Fri... See more
Company replied
The thing that made my experience worthwhile was your two operatives were very kind nothing was a problem for them, worked well as a team and just got on well with the job very happy.
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Swansea
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG, Swansea, United Kingdom
- 01656 260 015
4.9
Excellent
116 reviews
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Reply from National Windscreens - Swansea
We're so pleased to hear that you experienced excellent and efficient service, and that our staff were great. Thank you for your wonderful feedback!
Reply from National Windscreens - Swansea
We're so pleased to hear that you found the job to be satisfying and clean. We truly appreciate your kind words and positive feedback.
Great customer care
Great customer care, really efficient and empathetic staff, quality
8 August 2026
Reply from National Windscreens - Swansea
We're so pleased you experienced great customer care and found our staff efficient and empathetic. Thank you for your wonderful feedback!
Very efficient and friendly service
Very efficient and friendly service. The only problem was finding the repair centre in the extensive industrial estate which has only a generic postcode. We had to phone to get directions which took a while to get hold of the local manager.
1 August 2026
Reply from National Windscreens - Swansea
We're pleased to hear you experienced efficient and friendly service. We sincerely apologize for the difficulty you encountered finding our repair centre and the inconvenience of having to call for directions. We are actively looking into ways to improve our location guidance.
Prompt Arrival
Arrived promptly began immediately and completed the job before the weather closed in.
5 August 2026
Reply from National Windscreens - Swansea
We're so pleased to hear that we arrived promptly, began immediately, and completed the job before the weather closed in. Thank you for your wonderful feedback!
Guys were exceptional very good service…
Guys were exceptional very good service from them
30 July 2026
Reply from National Windscreens - Swansea
We are so pleased to hear that you received very good service from our team. We truly appreciate your positive feedback!
Reply from National Windscreens - Swansea
We are so glad to hear that our friendly staff provided you with such good service. We truly appreciate your kind words!
Reply from National Windscreens - Swansea
We're so pleased to hear that everything went according to plan and that you have no complaints. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Swansea
We're so pleased to hear that you found our team to be polite and that you were happy with our professional work. Thank you for your wonderful feedback!
Reply from National Windscreens - Swansea
We're so pleased you had a great experience and found our team member very polite and efficient. Thank you for your wonderful feedback!
Excellent experience
Excellent experience. All staff superb. Anthony our first contact was knowledgeable, efficient, helpful and a delight do deal with. Barry the windscreen engineer was professional yet friendly explained the process and completed the replacement windscreen and calibration quickly and expertly. A great guy. Overall a very positive experience.
23 July 2026
Reply from National Windscreens - Swansea
We're delighted to hear you had such an excellent experience! It's wonderful to know that our team members were knowledgeable, efficient, helpful, and professional, making your experience a very positive one.
Reply from National Windscreens - Swansea
We are so pleased to hear that you experienced such great all-around service from us. We truly appreciate your positive feedback!
Professionalism
Professionalism, knowledge, explained every part of the process. Speed & exceptional expertise.
I have provided a review already so not sure what happened to it.
15 July 2026
Reply from National Windscreens - Swansea
We're so pleased to hear about your positive experience with our service! We're glad our team demonstrated professionalism and expertise, and clearly explained the process. We apologize if your previous review didn't appear.
Reply from National Windscreens - Swansea
We're so pleased to hear that you received outstanding service from our Swansea Branch. Thank you for your wonderful feedback!
Reply from National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Insurance job
Kept me well informed on the morning of the job and was pleasant company during it. Nice one.
17 July 2026
Reply from National Windscreens - Swansea
We're so pleased to hear that you were kept well informed on the morning of the job and found our team to be pleasant company. Thank you for your wonderful feedback!
The fitter was very thourough and went…
The fitter was very thourough and went the extra mile removing some rust.
16 July 2026
Reply from National Windscreens - Swansea
We're so pleased to hear that our fitter was thorough and went the extra mile. Thank you for your kind feedback!
Reply from National Windscreens - Swansea
We're delighted to hear that you found our team friendly and knowledgeable, and that we did a great job. Thank you for your kind words!
Originally booked for a date to be done…
Originally booked for a date to be done but was rang and told that the glass hadn't come in so booked another date to be completed at my hone address, was rang the day before to see if I was able to take the car into garage so had to change a few things around dropped a star due to these. It was completed in a hour and half and staff were friendly and helpful so overall happy.
4 July 2026
Reply from National Windscreens - Swansea
We appreciate your feedback and apologize for the inconvenience caused by the scheduling changes. We're glad our staff were friendly and helpful, and that the service was completed efficiently. We'll review our processes to prevent similar issues in the future.
Replacement windscreen for 2021 VW T-ROC
Good communication by text and email. National windscreens explained that fitting could only be carried out at their fitting centre in Swansea as systems had to be calibrated after installation.
Friendly staff and free coffee and tea avaliable. Total waiting time 1 hour 15 mins. I really could not fault them.
8 July 2026
Reply from National Windscreens - Swansea
We're delighted to hear you had such a positive experience with our team in Swansea! We're glad our communication was clear and that you found our staff friendly and the amenities welcoming. We appreciate you taking the time to share your feedback.
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