Polite and friendly people who explained what they would be doing, and when I collected my car I was told not what to do in the next few days ie power wash the car.
Company replied
Location
Switch locationUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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See what reviewers are saying
Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... See more
Company replied
My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me... See more
Company replied
I really don't understand how this company operates. you don't pay your excess to the insurer, you pay to national windscreen. Who dont let you know there is a balance until they send a final demand l... See more
Company replied
Company details
- #41 of 62 best companies in Vehicle Repair
- #4 of 6 best companies in Windshield Repair Service
- #25 of 36 best companies in Vehicle repair shop
About National Windscreens - Swindon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, United Kingdom
- 01793-205-238
4.7
Excellent
429 reviews
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Polite and friendly Swindon branch
Polite and friendly people who explained what they would be doing, and when I collected my car I was told not what to do in the next few days ie power wash the car.
14 April 2026
Reply from National Windscreens - Swindon
We're so pleased to hear our team was polite and friendly, and that they clearly explained the work being done. It's great that you received helpful advice for after collecting your car!
Reply from National Windscreens - Swindon
We are so pleased to hear that you found our service to be efficient, professional, and quick. We truly appreciate your positive feedback!
Reply from National Windscreens - Swindon
We're so glad to hear that you experienced great service and found our team friendly. Thank you for your wonderful feedback!
Reply from National Windscreens - Swindon
We are so pleased to hear that our service was on time, fast, and efficient. Thank you for your wonderful feedback!
Reply from National Windscreens - Swindon
We are so pleased to hear that you experienced such fast and friendly service. We truly appreciate your positive feedback!
My windscreen was replaced at Swindon…
My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me time waiting. Thank you for great service
30 June 2026
Reply from National Windscreens - Swindon
We're delighted to hear your windscreen replacement at our Swindon depot was hassle-free and that our staff were polite and helpful. We're especially pleased we could complete the work sooner than expected, saving you time. Thank you for your kind words about our service!
Great service and far faster than expected
Great service and far faster than expected. Great communication
29 June 2026
Reply from National Windscreens - Swindon
We are so pleased to hear you experienced great service and found it to be far faster than expected, along with great communication. Thank you for your kind feedback!
Reply from National Windscreens - Swindon
We're so pleased you had such a positive experience with our service and found our staff to be polite and friendly. Thank you for your wonderful feedback!
Customer Service was excellent
Customer Service was excellent, from the 1st phone call to the replacement process and collection.
The team at the booking in stage were the difference, attentive, friendly and solution orientated. Really helped me find the right location due to time and the need that I had.
Well done all involved.
24 June 2026
Reply from National Windscreens - Swindon
We appreciate you sharing your positive feedback. We're happy to hear that our customer service was excellent from your first call through to collection. It's wonderful to know our booking team was attentive, friendly, and solution-oriented, helping you find the right location.
Great service!
Welcoming reception. Ease of location and parking. Good and easy access to Old Town. Good service done in good time. Thank you!
24 June 2026
Reply from National Windscreens - Swindon
We're so happy to hear you had a welcoming reception and found our location, parking, and access to Old Town easy. We're also pleased that you received good service in good time. Thank you for your feedback!
Reply from National Windscreens - Swindon
We are so pleased you were impressed with our fast and courteous service. Thank you for sharing your positive feedback!
Although I had to change my appointment…
Although I had to change my appointment as the makers (Audi) windscreen had not arrived as planned, the service was polite, quick and professional throughout - thank you
24 June 2026
Reply from National Windscreens - Swindon
We're pleased to hear that despite the initial delay with your Audi windscreen, you found our service polite, quick, and professional. Thank you for your kind feedback!
Great service!
From start to finish it was a simple process, from booking through to day of repair.
15 June 2026
Reply from National Windscreens - Swindon
We're so glad the booking and repair process was simple for you. We appreciate your kind words!
Reply from National Windscreens - Swindon
We appreciate your kind words about our quick, friendly staff and great communication. Thank you!
The helpfullness of telephone lady
The helpfullness of telephone lady. The quick response time and to have it done at home. Tracking app and response and driver getting to my location. Clean and quick srevice well done.
18 June 2026
Reply from National Windscreens - Swindon
We're delighted to hear our telephone team was helpful and you appreciated the quick, at-home service. We're glad our tracking app and driver met your expectations. Thank you for your positive feedback!
Originally I paid for a whole…
Originally I paid for a whole windscreen replacement but when the fitter arrived he said that it could be repaired and he can organise the balance remainder to be refunded to me. The refund was in my bank account 3 days later.
12 June 2026
Reply from National Windscreens - Swindon
We're so glad to hear about your positive experience with our service and the quick refund process. It's wonderful that we could provide an efficient solution.
Reply from National Windscreens - Swindon
We're glad you found our service professional and personal. Thank you!
All went very smoothly apart from the…
All went very smoothly apart from the wipers, which I had also ordered to be fitted. Unfortunately, the wrong parts were delivered, so they could not be installed.
16 June 2026
Reply from National Windscreens - Swindon
We appreciate your feedback. We're sorry the wrong wiper parts were delivered, preventing installation. We are reviewing our process.
Simple and quick service
Small crack fix took 15/20 minutes and received call to say when staff were on the way to my booking. Easy and clear booking system.
5 June 2026
Reply from National Windscreens - Swindon
We're so glad to hear your crack fix was quick and our booking system was easy to use. Thank you for your positive feedback!
Great sevice
They knew to expect me. Welcomed me and chacked my details. The told me it would be ready before the expected time and it was.
5 June 2026
Reply from National Windscreens - Swindon
We're so happy to hear we exceeded your expectations with our prompt service. Thank you for your wonderful feedback!
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