I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... See more
Company replied
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Because your technician came to repair a small chip and he unfortunately cracked my windscreen causing me having to drive 20 miles to Taunton and 20 miles back home wait 2.5 hours for the windscreen t... See more
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Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... See more
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My reason for going was that I had been told that the wrong windscreen had been fitted so I was wondering what sort of greeting I would receive. The man who dealt with me was very pleasant, methodica... See more
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Company details
- #43 of 64 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #29 of 39 best companies in Vehicle repair shop
About National Windscreens - Taunton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, United Kingdom
- 01823-530-025
4.7
Excellent
273 reviews
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Reply from National Windscreens - Taunton
We appreciate you sharing that our staff was friendly and helpful! We are so happy you were pleased with our team.
Great service and very helpful
27 March 2026
Reply from National Windscreens - Taunton
We appreciate you sharing that our service was great and our team was very helpful! We are so happy you were pleased with us.
I had a very positive experience …
I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and beyond—he had to stop at security to collect the key and locate the car in a busy area, yet nothing was too much trouble.
He kept me informed throughout and provided helpful feedback on the repair. Overall, a smooth and professional service—I would definitely use them again.
31 March 2026
Reply from National Windscreens - Taunton
We're happy to hear that you had such a positive experience, from the first call to the completed repair. It's great to know that the technician went above and beyond to locate your car and that you were kept informed. Thank you for your positive feedback!
Great service brilliant job with no…
Great service brilliant job with no issues very happy with service
24 March 2026
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We are so happy to learn that you were very happy with the brilliant job and service you received with no issues.
Because your technician came to repair…
Because your technician came to repair a small chip and he unfortunately cracked my windscreen causing me having to drive 20 miles to Taunton and 20 miles back home wait 2.5 hours for the windscreen to be replaced and it cost me £60 excess. The technician who replaced the windscreen was really professional and very good. A nice person and a credit to your company.
26 March 2026
Reply from National Windscreens - Taunton
We appreciate your feedback. We regret the initial chip repair resulted in a crack, and the inconvenience of traveling for the replacement. We're glad the replacement technician provided excellent service.
Reply from National Windscreens - Taunton
We appreciate you letting us know that our service was fast and friendly! We are so happy our work was completed quickly.
Problem sorted satisfactorily and at…
Problem sorted satisfactorily and at the speed of light. All personnel knowledgeable and had a good sense of humour
17 March 2026
Reply from National Windscreens - Taunton
We appreciate your positive feedback. We're so happy to hear that your problem was sorted satisfactorily and with speed, and that our personnel were knowledgeable and humorous.
Taunton
I sadly had to visit the taunton branch on a few occasions and the manager was amazing keeping me updated with everything going on as my window are hard to get
28 February 2026
Reply from National Windscreens - Taunton
We appreciate you taking the time to share your experience. We're glad the manager kept you informed about your windows. We know how frustrating it can be when items are hard to get.
A+++
Quick, efficient service. from booking appointment to engineer arriving and repairing my windscreen.
4 March 2026
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We're so happy to learn that you experienced quick, efficient service from booking to the completion of your windscreen repair.
Reply from National Windscreens - Taunton
We appreciate you sharing that our service was great! We are so happy you had a positive experience with us.
Reply from National Windscreens - Taunton
We appreciate you taking the time to share your experience. We are so happy to hear you were pleased with our service. Thank you!
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Taunton
We appreciate you sharing that our service was amazing! We are so happy you were pleased with us and we thank you.
Issues Following Windscreen Replacement
I am writing to formally raise concerns regarding the standard of workmanship following a recent windscreen replacement carried out on my BMW. Unfortunately, upon inspection after the repair, I identified multiple issues that were not present prior to the work being undertaken.
Firstly the wipers appear to have been incorrectly torqued or tightened.
The anti-fog sensor has been damaged and is no longer functioning.
The pillar trims now show visible wear, and there is damage to the paintwork on the wing. Additionally, the passenger-side wiper arm has been affected.
The scuttle panel has been incorrectly refitted and is missing screws.
Finally, after the work had been completed I noticed that there was broken glass shards and adhesive residue were left on the paintwork and driveway following completion of the repair.
Given the nature and number of these issues, I am extremely disappointed with the quality of work and level of care demonstrated. I would expect a significantly higher standard of workmanship and post-repair condition from a professional service provider.
13 February 2026
Unprompted review
Reply from National Windscreens - Taunton
We appreciate you bringing these issues to our attention. We're very sorry to hear about the substandard workmanship and damage to your BMW after the windscreen replacement. The issues you've described regarding the wipers, sensor, trims, paintwork, scuttle panel, and residue are concerning. We will investigate these points thoroughly to ensure our services meet expectations. Thank you for your feedback.
Reply from National Windscreens - Taunton
We're happy to hear that you had a good experience with our Taunton branch. Thank you for your positive feedback; we appreciate it.
Great service - will definitely recommend!
Great service with friendly, helpful technicians.
Fab communication with plenty of notice as there was a time change which didn’t affect the quality of service. Would definitely recommend. Thanks
5 February 2026
Reply from National Windscreens - Taunton
We appreciate your positive feedback. We're happy to hear that you received great service from our friendly and helpful technicians and that you were pleased with the communication regarding the time change. Thank you for recommending us!
Reply from National Windscreens - Taunton
We appreciate you sharing that we are easy to deal with and helpful! We are so happy you were pleased.
Reply from National Windscreens - Taunton
We appreciate you sharing that you had excellent service from start to finish. We are so happy you had a positive experience with us.
Very quick and prompt service both over…
Very quick and prompt service both over the phone and on the day of fitting
29 December 2025
Reply from National Windscreens - Taunton
We appreciate you sharing your feedback! We're so happy to hear that our service was quick and prompt both over the phone and on the fitting day.
Excellent service by excellent people!
4 December 2025
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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