The booking process was easy, & communication was spot on. I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeeze... See more
Company replied
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See what reviewers are saying
I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... See more
Company replied
Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... See more
Company replied
Because your technician came to repair a small chip and he unfortunately cracked my windscreen causing me having to drive 20 miles to Taunton and 20 miles back home wait 2.5 hours for the windscreen t... See more
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Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Taunton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, United Kingdom
- 01823-530-025
4.7
Excellent
292 reviews
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Reply from National Windscreens - Taunton
We're so pleased to hear that you found our service and staff to be very good. We truly appreciate your positive feedback and kind words.
Polite, friendly & extremely accommodating
The booking process was easy, & communication was spot on.
I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeezed me in the following day which was very much appreciated. They were polite, helpful & clear with how the work would be carried out. I am happy to
recommend them
30 June 2026
Reply from National Windscreens - Taunton
We're delighted to hear that the booking process was easy and communication was spot on. We're especially pleased that our team could accommodate you after you missed your initial appointment. It's wonderful to know they were polite, helpful, and clear, and we appreciate your recommendation!
Faultless experience
Polite and efficient staff. Repair was great, car was clean and ready for collection at the time they advised.
15 July 2026
Reply from National Windscreens - Taunton
We're so pleased to hear that our staff were polite and efficient, and that your repair was great. It's wonderful that your car was clean and ready for collection exactly when advised!
Reply from National Windscreens - Taunton
We're so pleased to hear that you found our service to be exceptional. Thank you for your wonderful feedback!
The Technician was very pleasant
The Technician was very pleasant, professional and did an excellent job.
2 July 2026
Reply from National Windscreens - Taunton
We're so pleased to hear that our technician was pleasant, professional, and did an excellent job. Thank you for your kind feedback!
Excellent service
Excellent service, from start to finish, thanks guys, you did a great job 👏👏👍
29 June 2026
Reply from National Windscreens - Taunton
We're so pleased you experienced excellent service from start to finish. Thank you for letting us know our team did a great job!
You would of thought a specialist…
You would of thought a specialist company would be able to fit a windscreen correctly first time around !
26 June 2026
Reply from National Windscreens - Taunton
We sincerely apologize that your windscreen was not fitted correctly on our first attempt. We understand your frustration and are reviewing our procedures to prevent this.
Very efficient service
Very efficient service, I was asked if I wanted to come in early which suited me better. Clear instructions on after care
20 June 2026
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We're so glad you found our service efficient and the aftercare instructions clear. Thank you for your review.
Reply from National Windscreens - Taunton
Thank you for your positive feedback!
Reply from National Windscreens - Taunton
We are so pleased to hear our staff were friendly and efficient.
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Customer service was great
Customer service was great, great communication. Fitter explained everything clearly. Fast service.
29 April 2026
Reply from National Windscreens - Taunton
We appreciate your positive feedback. We're happy to hear that our customer service and communication were great, and our fitter explained everything clearly.
No stress replacement windscreen.
The guys were friendly helpful and gave lots of information for aftercare of having a replacement screen. It took less time than originally quoted in the text messages which was a bonus. They sent regular reminders for the appointment booked. Very happy with the service.
22 April 2026
Reply from National Windscreens - Taunton
We're happy to hear that our team was helpful and provided useful aftercare information. We appreciate that the quicker service and reminders suited you. Thank you for your positive feedback!
Great customer Service
Went in to check price re bad stone chip, work was carried out immediately through my insurance! Great service.
8 April 2026
Reply from National Windscreens - Taunton
We're happy to hear that we could assist you with your stone chip repair through your insurance! Thank you for sharing your positive experience with our service.
Exceptional
My technician arrived on time and was very helpful. Carried me along every step of the way.
9 April 2026
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We are so happy to learn that our technician was punctual and helpful and kept you informed throughout the process.
Taunton branch
The guys at the Taunton branch were excellent. I had mistakenly got the wrong day but they still managed to fit me in and get the job done. Great service
13 April 2026
Reply from National Windscreens - Taunton
We're happy to hear that the team at the Taunton branch provided excellent service. We appreciate you highlighting their ability to accommodate you despite the scheduling mix-up and complete the job. Thanks for your feedback!
Excellent work and great customer…
Excellent work and great customer service plus quality of care whilst doing the job.
13 April 2026
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We're so happy to learn that you experienced excellent work, great customer service, and quality of care.
Reply from National Windscreens - Taunton
We appreciate you sharing that our staff was friendly and helpful! We are so happy you were pleased with our team.
Great service and very helpful
27 March 2026
Reply from National Windscreens - Taunton
We appreciate you sharing that our service was great and our team was very helpful! We are so happy you were pleased with us.
I had a very positive experience …
I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and beyond—he had to stop at security to collect the key and locate the car in a busy area, yet nothing was too much trouble.
He kept me informed throughout and provided helpful feedback on the repair. Overall, a smooth and professional service—I would definitely use them again.
31 March 2026
Reply from National Windscreens - Taunton
We're happy to hear that you had such a positive experience, from the first call to the completed repair. It's great to know that the technician went above and beyond to locate your car and that you were kept informed. Thank you for your positive feedback!
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