I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... See more
Company replied
Location
Switch locationUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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See what reviewers are saying
Lots of emails to remind me about my appointment, & also text messages, when vehicle was ready they texted me & I could pick it up when I was ready. The only problem I did have was I bought some new... See more
Company replied
Company responded quickly after initial contact, to offer me a date and time to replace my windscreen. On the day, the fitter contacted to inform me of approximate time of arrival. The two fitters w... See more
Company replied
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Trowbridge
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, United Kingdom
- 01225-220-187
4.6
Excellent
312 reviews
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Excellent communication when arranging…
Excellent communication when arranging the windscreen fit - lots of reminders of the appointment. Very courteous staff and fast fitting
3 June 2026
Reply from National Windscreens - Trowbridge
We're delighted to hear about the excellent communication and fast, courteous service you received. Thank you for your positive feedback!
Windscreen replacement.rt to finish the communication…
From start to finish the communication was excellent and the guy fitting the windscreen was polite, friendly and professional.
2 June 2026
Reply from National Windscreens - Trowbridge
We're delighted to hear our communication was excellent and our technician was polite, friendly, and professional. Thank you for your feedback!
Absolutely brilliant in Trowbridge…
Absolutely brilliant in Trowbridge Wiltshire . Phoned me at 12.45 for my 1.30 appointment got there at 1pm. All done by 2.30 pm . Very good job done and very professional. I will definitely use Trowbridge again
28 May 2026
Reply from National Windscreens - Trowbridge
We're so glad to hear you had such a positive and professional experience at our Trowbridge location! We appreciate you taking the time to share your feedback and look forward to welcoming you back.
Efficient and helpful
29 May 2026
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to book and the technician arrived…
Easy to book and the technician arrived on time and did a fantastic job very quickly, he was friendly and professional, would not hesitate to use again
14 May 2026
Reply from National Windscreens - Trowbridge
We appreciate your positive feedback. We're happy to hear that booking was easy, and our technician was friendly, professional, and did a fantastic job.
Reply from National Windscreens - Trowbridge
We appreciate you sharing that our team was quick and professional! We are so happy you were pleased with us.
Reply from National Windscreens - Trowbridge
We appreciate you sharing that our staff was knowledgeable, helpful, and thorough! We are so happy you were pleased with us.
Reply from National Windscreens - Trowbridge
We appreciate you sharing that our staff was friendly, and our service efficient! We are so happy you were pleased with our communication.
From the first call to the final work…
From the first call to the final work done.
They showed professionalism.
24 April 2026
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your positive experience. We're happy to hear that our professionalism was evident throughout!
Brilliant
Brilliant service from all at Trowbridge. Brilliant job done. I will definitely recommend National windscreens Trowbridge to everyone.
17 April 2026
Reply from National Windscreens - Trowbridge
We appreciate your fantastic feedback! We're so happy to hear you received brilliant service from our Trowbridge team and that you'll recommend us. Thank you!
Really great service
Really great service. They guys at the Trowbridge branch are very informative and welcoming.
16 April 2026
Reply from National Windscreens - Trowbridge
We appreciate your positive feedback! We are so glad to learn that you found the team at the branch helpful and accommodating; thank you for sharing.
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great replacement service
Really prompt, efficient and great replacement work, you'd never know the windscreen had been replaced. Other than zero stone chips anymore of course!
18 February 2026
Reply from National Windscreens - Trowbridge
We're happy to hear that you found our replacement work prompt and efficient. It's great to know that you are pleased with the result! Thank you for your positive feedback.
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
An excellent team who were very kind…
An excellent team who were very kind and attentive.
27 March 2026
Reply from National Windscreens - Trowbridge
We appreciate you sharing that our team was kind and attentive! We are so happy you were pleased with our service.
Reply from National Windscreens - Trowbridge
We appreciate your positive feedback! We are so happy to learn that the engineer was helpful and efficient and that you feel it was a job well done.
Quick and eazy
20 March 2026
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly service with Great efficiency…
Friendly service with Great efficiency and job was completed very quickly
12 March 2026
Reply from National Windscreens - Trowbridge
We appreciate your positive feedback! We are so happy to learn that you received friendly service, great efficiency, and a quick job completion.
Rapid
Was in first thing I'm the morning, took less than half the amount of time it was going to.
7 March 2026
Reply from National Windscreens - Trowbridge
We're happy to hear that your morning visit was efficient and took less time than expected. Thank you for your positive feedback; we appreciate it!
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