Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... See more
Company replied
Location
Switch locationUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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See what reviewers are saying
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... See more
Company replied
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... See more
Company replied
I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... See more
Company replied
Company details
About National Windscreens - Trowbridge
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, United Kingdom
- 01225-220-187
4.6
Excellent
321 reviews
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Did a great job changing my windscreen
Did a great job changing my windscreen, friendly, polite and great attention to detail. Very professional.
11 June 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that you had a positive experience! We appreciate your kind words regarding our team's professionalism and attention to detail while replacing your windscreen. Thank you!
A positive experience
I found it very easy with making the appointment online & great customer service when dropping off my vehicle & on collection.
31 May 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that you found it easy to make your appointment online. We're also glad you enjoyed our customer service when dropping off and collecting your vehicle. Thanks for your positive feedback!
Highly recommend
Alastair, Neil and Carol D were super. Highly recommended, super nice people and service.
27 May 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that you had a super experience with our team! We appreciate your recommendation and are so glad you found our people and service nice.
Very friendly and efficient
29 May 2025
Reply from National Windscreens - Trowbridge
We are so happy to hear that you found our service friendly and efficient. Thank you for your positive feedback; it means a lot to us.
Windscreen replacement
Great service, nice people, very friendly, did my windscreen quickly and professional.would highly recommend, thanks guys 👍
22 May 2025
Reply from National Windscreens - Trowbridge
We appreciate your kind words and positive feedback. We're delighted you were pleased with our team's friendly, efficient, and professional service. We're glad we could meet your expectations and would happily assist you again.
Excellent Customer service and…
Excellent Customer service and Communication throughout!
Great friendly team and couldn't have been more helpful.
16 May 2025
Reply from National Windscreens - Trowbridge
We appreciate your positive feedback! We're happy to hear that you experienced excellent customer service and communication. It's great to know that our friendly team was helpful.
Very good customer service.
15 May 2025
Reply from National Windscreens - Trowbridge
We appreciate you sharing your positive customer service experience!
Very efficient and pleasant to deal…
Very efficient and pleasant to deal with. Well organised and would highly recommend.
16 May 2025
Reply from National Windscreens - Trowbridge
We appreciate you sharing your positive experience! We're glad you found our service efficient and pleasant, and we value your recommendation.
Very efficient …
Very timely arrival- let us know when he was enroute
Very friendly man who was also very efficient
Good job done can hardly see the repair
12 May 2025
Reply from National Windscreens - Trowbridge
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that our technician was friendly, efficient, and completed the repair to your satisfaction.
Great service from beginning with the…
Great service from beginning with the lady that booked my car in, also great service from the 2 gentleman who repaired my car.
9 May 2025
Reply from National Windscreens - Trowbridge
Thank you for your positive review. We are thrilled to hear that you had a great experience from the initial booking to the repair. We strive to provide excellent customer service and appreciate your kind words.
Friendly Service
Sometimes garages can be intimidating but this was a reassuring easy experience and would highly recommend. Friendly team at the Trowbridge location.
7 May 2025
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our team friendly and the process reassuring. We strive to make every customer feel comfortable and confident in our services.
Reply from National Windscreens - Trowbridge
Thank you for your kind review! We are thrilled to hear that you were pleased with our service and work. We strive to provide excellent service and appreciate your feedback.
Reply from National Windscreens - Trowbridge
We appreciate your kind words about the technician. We're glad you had a positive experience.
fantastic service vehicle front…
fantastic service vehicle front windscreen on a ford transit custom fitted and finished within 2 hours
29 April 2025
Reply from National Windscreens - Trowbridge
We're thrilled to hear about your positive experience! We strive to provide efficient and high-quality service, and we're delighted that you were satisfied with the windscreen replacement on your Ford Transit Custom. We appreciate your kind words and hope to see you again soon.
Reply from National Windscreens - Trowbridge
We appreciate your feedback and are glad you found our service prompt and that we kept to our appointment. We strive to provide a positive experience for all our customers.
Useless.... never use again.
You booked a company van in for a replacement windscreen only to forget to order a screen in wasting an engineers time. No apology or remorse for causing a loss of time and money.
18 April 2025
Reply from National Windscreens - Trowbridge
We understand your frustration with the inconvenience caused. We strive to provide excellent service and apologize for the lapse in communication that led to this situation. We are committed to learning from this experience and improving our processes to prevent similar occurrences in the future.
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We are delighted to hear you had a positive experience with our service. We strive to provide efficient and high-quality work, and we appreciate you taking the time to share your thoughts.
Reply from National Windscreens - Trowbridge
We're glad to hear that you had a positive experience with our communication regarding your delivery issue. We strive to provide excellent customer service and are always happy to assist our customers.
Very happy with the service provided!
Can't fault the service provided by National Windscreens. I was put in touch with them via an insurance claim, and an appointment was arranged within a few days. The technician came out to my driveway, and he was really pleasant and professional. He had kept me informed en route of his approximate arrival time; you can also track this via your order number. He explained to me the process and risks, and about half an hour later, my windscreen chips were repaired. Two weeks later the repair is holding up just fine, so I'm very happy with the service provided.
13 March 2025
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your positive experience with National Windscreens. It's wonderful to hear that you were impressed with the service you received, from the initial contact through to the repair itself. We're particularly pleased that you found the technician to be pleasant and professional, and that he took the time to explain the process and risks involved. We strive to provide our customers with a seamless and efficient experience, and it's rewarding to know that we met your expectations. We're glad that the repair is holding up well, and we hope you continue to be satisfied with the service you receive from us in the future.
Friendly staff
20 March 2025
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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