It as a great service from start to finish, they kept me updated with emails on my appointment time . I was given a time slot and my car went in before the time I was given . They did a great job and... See more
Company replied
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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It as a great service from start to finish, they kept me updated with emails on my appointment time . I was given a time slot and my car went in before the time I was given . They did a great job and... See more
Company replied
Great staff 👍 very friendly there. Quick and quality finish would recomend. Just disapointing they are next door to a very rude company.
Company replied
Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... See more
Company replied
Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... See more
Company replied
Written by the company
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, United Kingdom
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Great staff 👍 very friendly there. Quick and quality finish would recomend.
Just disapointing they are next door to a very rude company.

Reply from National Windscreens - Wolverhampton
Really easy, super friendly, really fast.. they even cleared the rubbish out of my footwell

Reply from National Windscreens - Wolverhampton
Under insurance, appointment changed 3 times told thats not their department! Time off work to get car there new windscreen fitted sealant left on wings of car. Told needed car back as couldn't get sensors and cameras to work, would phone on Monday i eventually rang them on Thursday head office unhelpful couldn't get car in for another week so thats 2weeks with a cars warning signals beeping an flashing not really able to use car so extremely difficult to get to work, more time off to get car there next week! Complaints raised with my insurance company

Reply from National Windscreens - Wolverhampton
It as a great service from start to finish, they kept me updated with emails on my appointment time . I was given a time slot and my car went in before the time I was given . They did a great job and the car wasn't in their care for that long .I would highly recommend national windscreen.

Reply from National Windscreens - Wolverhampton
The booking and staff service was great but one collected few days later, but few days later my rain sensor did fault, when I looked the rain sensor had air bubbles 🫧 and the sensor was not secured the windscreen just hanging loose.not had time yet get in touch.

Reply from National Windscreens - Wolverhampton
Engineer was informative and good timekeeper, rang an hour before he arrived and done job within set time. Pleased with outcome

Reply from National Windscreens - Wolverhampton
Really good service from start to finish. Very helpful and polite staff. Fitted windowscreen great.

Reply from National Windscreens - Wolverhampton
I am extremely disappointed with the service I received following my recent windscreen replacement at your Wolverhampton branch.
The quality of workmanship was far below acceptable standards. After the installation, I noticed bubbles near the camera area of the windscreen, scratches inside my vehicle on the mirror cover, and broken clips causing the cover to fit incorrectly. In addition, the visibility through the new windscreen during rainy conditions is very poor, with marks and distortion appearing on the glass.
This level of service is highly unprofessional and has caused both inconvenience and concerns regarding the safety and condition of my vehicle. I expected a professional replacement, but instead my vehicle has been returned with additional damage and an unsatisfactory installation.
Overall, I am very dissatisfied with the experience, the workmanship, and the quality of the replacement windscreen provided. I hope this matter is taken seriously and resolved promptly.

Reply from National Windscreens - Wolverhampton
You got the windscreen wrong 3 times, costing me 3 days lost work,the second time I even took the van to your depot and you photographed the windscreen to make sure you got the right one and then still got it wrong, when the windscreen was finally replaced on the 4th attempt the lad who fitted it was excellent

Reply from National Windscreens - Wolverhampton
Efficient prompt friendly service at home. Lovely job done.

Reply from National Windscreens - Wolverhampton

Reply from National Windscreens - Wolverhampton
The staff were helpful and friendly. Service was quick and they shared extra details and advice. They went the extra mile for me, including stuck the insurance device back on the window and made me a coffee.

Reply from National Windscreens - Wolverhampton

Reply from National Windscreens - Wolverhampton
Very bad service they don’t do a good job
Not replace mirror nicely and broke so many things I am really disappointed why I go there
They do broke so many things in my car

Reply from National Windscreens - Wolverhampton

Reply from National Windscreens - Wolverhampton
Quick great service
Polite approachable and friendly staff
Made me and my dog very welcome
Thank you. Much appreciated

Reply from National Windscreens - Wolverhampton
Didn't give me the right window mine was tinted and gave me plain glass that doesn't help me I have pay to get it tinted

Reply from National Windscreens - Wolverhampton
Website easy to use. Engineer was able to fit appointment at a convenient time. Work carried out efficiently. Clear explanation about the work done. No hassle over insurance cover.

Reply from National Windscreens - Wolverhampton
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