Great customer service & helpful staff. No issues with the booking process and good communication before and after carrying out the windscreen replacement. They completed the work ahead of my allocate... See more
Company replied
Location
Switch location2 Brympton Way, Lynx West Trading Estate, BA20 2HP Yeovil, Somerset, GB
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See what reviewers are saying
Despite being busy your technician took time to examine the damage and give advice. He was most helpful and checked the appointment made on line had booked and advised he looked foto seeing me on the... See more
Company replied
I recently had my front windscreen replaced by National Windscreens, and I couldn't be happier with the service. The technician who carried out the work did an excellent job. He was professional, fr... See more
Company replied
We had a lovely chap called Josh who on his first visit was unable to fix repair (not his fault) he then rearranged another visit within two days. He came back replaced windscreen very quickly.
Company replied
Company details
- #42 of 62 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #24 of 35 best companies in Vehicle repair shop
About National Windscreens - Yeovil
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Brympton Way, Lynx West Trading Estate, BA20 2HP, Yeovil, Somerset, United Kingdom
- 01935-250-236
4.8
Excellent
355 reviews
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Reply from National Windscreens - Yeovil
We appreciate your feedback and are glad to hear everything is good so far. We hope it continues to meet your expectations!
Great customer service & helpful staff
Great customer service & helpful staff. No issues with the booking process and good communication before and after carrying out the windscreen replacement. They completed the work ahead of my allocated time slot so I was able to collect the van earlier than planned. Would highly recommend (and they are much cheaper than autoglass)
28 July 2026
Unprompted review
Reply from National Windscreens - Yeovil
We're delighted to hear about your positive experience with our customer service and helpful staff. It's great that the booking process was smooth and communication was good. We're especially pleased we could complete the work ahead of schedule, allowing for an earlier collection. Thank you for your high recommendation!
Efficient and quality work to replace…
Efficient and quality work to replace my windscreen
21 July 2026
Reply from National Windscreens - Yeovil
We're so pleased to hear that the work to replace your windscreen was efficient and of high quality. Thank you for your kind feedback!
Excellent service
Excellent service. Very helpful and polite. The staff were friendly and accommodating.
A very professional operation.
16 July 2026
Reply from National Windscreens - Yeovil
We're so pleased to hear you received excellent service and found our staff very helpful, polite, friendly, and accommodating. It's wonderful to know you view our operation as very professional.
My Velar was in with them over 2 weeks…
My Velar was in with them over 2 weeks ago for a replacement. Got it back and was told all ok and calibrated even though they said there was a fault code. Had to take it back a week later as the traffic sign recognition wasn't working and also my washer jets wasn't working. Could not calibrated and funny enough gave me a print out of their Hella diagnostic report. I have since had my Velar in for its annual service and it needs a new module over 1k repair bill which is down to National Windscreens but of course they deny that its their fault considering before they replaced the screen everything was functioning correctly. I will be in touch with my insurance provider and will pursue this in the small claims court if necessary as I am not letting them get away with sub standard work and what is terrible customer service.
26 June 2026
Unprompted review
Reply from National Windscreens - Yeovil
We are truly sorry to hear about the ongoing issues you've experienced since your recent service, especially with the traffic sign recognition and washer jets, and now the significant repair bill.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Yeovil
We're so pleased you experienced professional, prompt, and friendly service at our Yeovil, Somerset location. Thank you for your kind feedback!
Staff were very helpful and work was…
Staff were very helpful and work was completed in time.
2 July 2026
Reply from National Windscreens - Yeovil
We're so pleased to hear that our staff was very helpful and that the work was completed in a timely manner. Thank you for your kind feedback!
Very happyVery happy with the service turned up…
Very happy with the service turned up on time completed the job without any hassles.
30 June 2026
Reply from National Windscreens - Yeovil
We're so pleased you were happy with our service and that we completed the job on time and without any hassles. Thank you for your feedback!
FRIENDLY AND HELPFUL STAFF MADE THE…
FRIENDLY AND HELPFUL STAFF MADE THE EXPERIENCE PAINLESS
23 June 2026
Reply from National Windscreens - Yeovil
We're so pleased to hear that our friendly and helpful team made your experience a positive one. Thank you for your kind words!
The man was really nice answered any…
The man was really nice answered any questions I had just a nice experience
19 June 2026
Reply from National Windscreens - Yeovil
We're so glad our team member was nice and answered your questions. Thank you for your positive feedback!
Reply from National Windscreens - Yeovil
We're happy booking was easy and our staff was efficient!
Very impressed with the service
Very impressed with the service. My windscreen was replaced quickly. The guy at Yeovil was very helpful.
15 June 2026
Reply from National Windscreens - Yeovil
We're so pleased your windscreen was replaced quickly and our team was very helpful. Thank you for your kind feedback!
Very fast and knowledgeable
Very fast and knowledgeable. Windscreen camera was calibrated properly and without any issues
6 August 2025
Reply from National Windscreens - Yeovil
We're so pleased you found our service fast and knowledgeable. We're glad the camera calibration was completed properly!
Easy to arrange appointment
Easy to arrange appointment. Staff very friendly and helpful , kept informed of progress
10 June 2026
Reply from National Windscreens - Yeovil
We're so pleased you found arranging your appointment easy and our staff friendly and helpful. Thank you!
I recently had my front windscreen…
I recently had my front windscreen replaced by National Windscreens, and I couldn't be happier with the service. The technician who carried out the work did an excellent job. He was professional, friendly, and worked efficiently, ensuring everything was completed to a very high standard.
The new windscreen looks perfect, and the whole process was smooth and hassle-free. It's great to see someone who takes pride in their work and pays attention to detail. I would definitely recommend National Windscreens to anyone needing a windscreen repair or replacement.
Thank you for the fantastic service!
9 June 2026
Reply from National Windscreens - Yeovil
We are so pleased to hear that your recent front windscreen replacement was a positive experience. It's wonderful to know our technician provided professional, friendly, and efficient service, completing the work to a very high standard. We appreciate you noticing the attention to detail and recommending us!
Reply from National Windscreens - Yeovil
Thank you for your positive feedback!
Despite being busy your technician took…
Despite being busy your technician took time to examine the damage and give advice. He was most helpful and checked the appointment made on line had booked and advised he looked foto seeing me on the booked day
1 June 2026
Reply from National Windscreens - Yeovil
We appreciate your positive feedback. We're happy to hear our technician took the time to examine the damage and provide helpful advice, even when busy. We're glad they confirmed your appointment.
very efficient and effective
22 May 2026
Reply from National Windscreens - Yeovil
We appreciate your kind words!
Great service
Great service. Did a great job really quickly. Polite and informative staff. Simple from start to finish.
19 May 2026
Reply from National Windscreens - Yeovil
We're so pleased you received great service and found our staff polite and informative. Thank you for your kind words!
Excellent National Windscreens service
Excellent service, staff especially Emma at Bristol were brilliant
14 May 2026
Reply from National Windscreens - Yeovil
We're so glad you enjoyed your experience. We appreciate your kind words about our team.
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